Support Board
Date/Time: Sun, 06 Jul 2025 20:54:43 +0000
MY DATA IS NOT REFRESHING AND HAVE CHECKED EVERY POSS SOLUTION
View Count: 745
| [2019-04-09 14:25:22] |
| User849502 - Posts: 378 |
|
I just opened acct w Sierra. I opened my acct with IB, had a wonderful tech guy install my trading platform, signed up for the live data, paid the cme $6 a month for data, and when I open my Sierra acct I get a correct green banner. I get the Interactive Brokers name on top, I have check the data all port numbers are correct, and the chart initially comes up correct. BUT THEN IT JUST SITS THERE no updates and the data is about 10 min delayed...so what is wrong. Again, I am green connected and have checked settings.
|
| [2019-04-09 14:49:10] |
| |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-04-09 19:07:33] |
| User849502 - Posts: 378 |
|
Hello Again, God I am proud of myself as I am so stupid re computers, and we are almost there. The data is still delayed by 10 min. Is this an IB issue? Perhaps as I just signed up for live data maybe it takes a day for it to begin? Other than that(which is big haha) I have downloaded all the chartgroups friends have sent and its all great. I am so sorry to bother you once again, but all my data is 10 min late. Thank you so very much!!! |
| [2019-04-10 03:18:11] |
| |
|
Yes it does sound like an Interactive Brokers market data subscription issue. Refer to: Interactive Brokers Trading Service: Market Data Not Subscribed Through Interactive Brokers However, we really should look at the Message Log to confirm this. Provide that by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-04-10 03:18:30
|
To post a message in this thread, you need to log in with your Sierra Chart account: