Support Board
Date/Time: Sat, 05 Jul 2025 03:21:17 +0000
TSX Real Time Data not automatically updating
View Count: 798
| [2019-02-19 16:10:26] |
| USERanon - Posts: 4 |
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I have purchased the TSX Realtime When I have an intraday 1 minute chart loaded, it does not automatically update. The only way I can get it to update is to disconnect and reconnect again. ELD.TO [M] - However when I reconnect I am still 2 minutes behind. |
| [2019-02-19 18:22:33] |
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We checked this data feed and we do not see any problems with the real-time data on our server. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog If we still cannot determine what the problem is we will look at this with remote assistance. And it might not be unusual for a symbol that does not trade a lot, for it to be two minutes behind. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-19 18:23:04
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| [2019-02-19 18:53:27] |
| USERanon - Posts: 4 |
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Thank you kindly for the response Log sent internally |
| [2019-02-19 19:22:23] |
| USERanon - Posts: 4 |
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I do get this message though symbol unknown (yet it downloads the data) |Over symbol limit: limit is 0 symbols |
 symbol.png / V - Attached On 2019-02-19 19:20:40 UTC - Size: 1.65 KB - 252 views Attachment Deleted. |
| [2019-02-19 19:24:37] |
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Yes we see that. We are looking into this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-19 19:58:28] |
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We have implemented a temporary solution to this problem. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers There is an issue with determining the exchanges on your account on the server side. We need more time to look into this, but for now the issue is resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-02-20 17:44:19] |
| USERanon - Posts: 4 |
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I did reconnect and the same problem persists, it continues today as well. I continue to have 0 symbol limit and worried that all this disconnect and reconnect might get me booted off the server
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| [2019-02-20 18:21:01] |
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We apologize for this. We did look into this very carefully yesterday and the problem cleared up. It has to do with the authorization data from our vendor of record. We will get it temporarily resolved again. Follow the instructions here to reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-02-20 18:22:17
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