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Direct MessagesDate/Time: Fri, 26 Apr 2024 17:55:41 +0000
Sierra does not close positions that are closed in TWS
View Count: 1218
| [2018-10-19 15:21:13] |
| User57431 - Posts: 31 |
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I have a problem that Sierra does not close open positions when shut down. The position is finished in TWS but in Sierra are finished only SL + PT but the position remains open. And then it is not possible to close this position. I use Sierra 1820. |
| [2018-10-19 16:29:02] |
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Open Trade Positions do not get automatically closed when you exit Sierra Chart. You need to manually do that. If there is a problem with an incorrect Position Quantity, then refer to: Trading Information Windows: Incorrectly Reported Trade Position Quantity Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-23 17:38:00] |
| User57431 - Posts: 31 |
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How can I close it manually ? The trade has finished in TWS (SL or PT) during the night when both SW were closed. And in Sierra remained open position without SL or PT. I do not have problem with incorrect position quantity. |
| [2018-10-23 20:21:44] |
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And in Sierra remained open position without SL or PT. These two statements are in conflict with each other. Explain. Here is the relevant documentation:I do not have problem with incorrect position quantity. Trading Information Windows: Incorrectly Reported Trade Position Quantity Be sure to review that because it covers all possibilities. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-26 13:13:54] |
| User57431 - Posts: 31 |
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Yes that is exactly my case. But I have checked everything from Trading Information Windows: Incorrectly Reported Trade Position Quantity - disabled "Use fill calculated positions - global" as well as in Trade window - set Order fill start date to only 1 day - cleared Trade activity data many times - connected and disconnected to TWS - cleared Trade Activity Entry ...and the open position still remains in the chart as well as in the Trade positions tab. In the Trade activity log there I can see the fill of the entry of the trade and also fill of the Stop loss order , but the position is still on... Pls. help me to get rid of that. |
| [2018-10-26 16:51:04] |
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...and the open position still remains in the chart as well as in the Trade positions tab. https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Make sure the Trade Window is opened and attached to the chart or is over the chart and then upload the chart with overlays. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-30 07:49:00] |
| User57431 - Posts: 31 |
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Here is the chart: http://www.sierrachart.com/image.php?Image=1540885622123.png
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| [2018-10-30 07:52:36] |
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We see from this chart image, there is a Current Trade Position for the NQ futures of +6. Is that actually not correct at this time?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-10-30 14:03:45] |
| User57431 - Posts: 31 |
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Yes that is not correct. This position has finished in TWS on SL already yesterday
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| [2018-10-30 14:04:41] |
| User57431 - Posts: 31 |
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So actually there should be 0 position
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| [2018-10-30 16:38:23] |
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Really this is very sad. It is absolutely ludicrous Interactive Brokers cannot get this right. This is a complete joke. If you see the same position in Trade >> Trade Orders and Positions >> Positions, then tell Interactive Brokers about this and do not accept any crap from them blaming this on us. That is total complete garbage. Garbage to the absolute maximum. Interactive Brokers are incompetent in this regard. And we make no apologies here whatsoever. We are totally sick and tired to the maximum of problems like this with Interactive Brokers. This is nothing but an absolute joke. An absolute joke to the maximum. And we are not going to tolerate from them putting this problem on us. That is completely utterly ridiculous. Ridiculous to the maximum. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-30 16:55:16
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| [2018-10-31 04:03:28] |
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Before you contact Interactive Brokers let us give you some guidance on this. We will help you prepare the message for them. We want you to follow these instructions below and provide us this information and then we will put together what you need to say to them. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-10-31 04:03:38
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| [2019-01-23 16:37:02] |
| User57431 - Posts: 31 |
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Hello, I was long time away and I am back. I wanted to follow your instructions to contact IB. But first I have have started Sierra chart SW in SIM mode and made few SIM trades. And now started very strange thing. I have open 2 charts at the same time in one chartbook, both of YM - 2 min TF. One chart is candlestick and the other one is Numers bars. On the candlestick chart there is no open position BUT on the Numbers bars chart there is 1 open position ! If I flaten this position on Numbers bars chart than is immediately opened oposit position on the candlestick chart and the other way round. Can you help me? This is quite similar to my previous problem but now it has nothing to do with IB. I am running the 64 bit version 1859 SC on Windows 7 64-bit. Here I are both charts: http://www.sierrachart.com/image.php?Image=1548261309242.png http://www.sierrachart.com/image.php?Image=154826132590.png |
| [2019-01-23 23:01:17] |
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The reason for this is completely different than the problem with Position data from Interactive Brokers, and is explained here: Trade Simulation: Trade Simulation Position Quantity Calculation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-01-23 23:01:37
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