Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 19 Apr 2024 16:07:50 +0000
Update# 1811 Problem
View Count: 734
| [2018-09-26 15:17:41] |
| User821468 - Posts: 84 |
|
Today upon startin my charts with transact, I was informed that a new Version was available, so I went through the routine and updated. The update seem to have a problem modifying Vertical rays.in that the vertical rays do not seem to select to be modified color, width etc, this happens only to vertical rays not the slanted rays or horizontal rays, or any othe drawings. Any suggestions thanks. tried to revert to previous version to no avail.
|
| [2018-09-26 19:00:31] |
| John - SC Support - Posts: 30956 |
|
We are aware of an issue related to changes we made to how to detect the selection of a chart drawing in a recent update and we are working on it. This is more pronounced if you are using a high resolution monitor (4k). You should be able to select the drawing regardless, but you may need to be very precise about being on the line. One other way to help select the ray is to select the Ray where the anchor points are located. In particular, the beginning of the ray line. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-26 20:32:19
|
| [2018-09-26 20:32:38] |
| John - SC Support - Posts: 30956 |
|
We updated the previous post with new information about selecting a vertical ray.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-27 14:48:11] |
| |
|
We are looking into this. This is a special case involving vertical lines.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-27 17:34:16] |
| User821468 - Posts: 84 |
|
one other problem I noticed is one chart in my chartbook the 5m chartseem consistently to revert back to 1 minute, a few seconds after it loads to 5 minutes it reverts back to 1 minute. any thought or help on this issue? i hate to delete the chart because of the related studies I have on it including some overlays of studies in the 5 min chart to other time charts. Could you help provide any linking issues I may inadvertently have clicked in the 5 m chart that resultes in this problem? |
| [2018-09-27 17:51:41] |
| User371906 - Posts: 141 |
|
Same issue here, My monitor is 4k. |
| [2018-09-27 19:48:42] |
| John - SC Support - Posts: 30956 |
|
With regards to post #5, first check to make sure that the chart is not linked for Bar Period. To do this, go to Chart Settings >> Advanced Settings 2 and check the linking options on the right. You will find the documentation for this here:Chart Settings: Chart Linking (Chart >> Chart Settings >> Linking menu) Most likely it is a study reference issue. Refer to the documentation regarding this here: Unable to Change the Bar Time Period for Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2018-09-27 21:07:05] |
| |
|
one other problem I noticed is one chart in my chartbook the 5m chartseem consistently to revert back to 1 minute, a few seconds after it loads to 5 minutes it reverts back to 1 minute. any thought or help on this issue? i hate to delete the chart because of the related studies I have on it including some overlays of studies in the 5 min chart to other time charts.
Refer to:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.3 - Charts Reloading Often And when doing overlays between different timeframe per bar charts, you will want to use the Study/Price Overlay study. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-27 21:09:27
|
| [2018-09-28 01:36:15] |
| User821468 - Posts: 84 |
|
Thank you that did it. 5mt chart now stays at 5mt. Iremoved two overlay studies from the 5 mt to the 1mtchart, and that stopped the reloading of the 5m chart to 1mt.. Question im my mind is that I have other overlayed studies from the 5mt chart into the 1mt chart that are not doing the same. how come? is it caused by tne number of overlays or specific issues withe studies I deleted that were the cause? Thw ones I deleted were the latest pverlays I had done so it was easy. the Charts>>chart settings routine referenced the 1 mt chart but not the specific study thas was the probleem. Thanks anyway |
| [2018-09-28 02:15:19] |
| |
|
The documentation explains quite clearly the reason for the issue. We are not going to answer anything further about this. This is why we write documentation. We will not restate the documentation.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-09-28 02:15:46
|
To post a message in this thread, you need to log in with your Sierra Chart account: