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Date/Time: Fri, 23 Feb 2024 17:35:35 +0000



SC not communicating with InfinityAT DOM for trades

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[2013-10-23 17:05:55]
User42284 - Posts: 6
My SC is receiving live data from InfinityAT (TransAct) but when I click the InfinityAT DOM, the order doesn't show up on the chart. If I place the order from SC, I receive this message: "You are not connected to a supported Trading service. The requested trade action was not performed. Try reconnecting by selecting File >> Disconnect and File >> Connect to Data Feed." I tried that and it didn't help. As I said, I am receiving data however.

Connection Type is "Live" under Data/Trade Service Settings.

Trade Simulation Mode On is unchecked.
Chart Trade Mode On is checked.
Show Filled Orders is checked.
Show Orders And Position is checked.

Thanks.

[2013-10-23 17:29:08]
Sierra Chart - Max - Posts: 5507
Please post a copy of the Message Log, by following the steps here:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support
Date Time Of Last Edit: 2013-10-23 18:22:18
[2013-10-23 17:46:46]
User42284 - Posts: 6
Connecting to TransAct... | 2013-10-23 11:12:07
Validate user successful. | 2013-10-23 11:12:23
Found matching TransAct account. | 2013-10-23 11:12:23
TransAct price data session connected. | 2013-10-23 11:12:23
Logon account successful. | 2013-10-23 11:12:23
Notice: The connection to the trade server failed. Live trading functionality is not available. | 2013-10-23 11:12:26
Unable to connect the TransAct trade engine. | 2013-10-23 11:12:26
Failed to login for trading. TransAct error: (13) The YesTrader username or password entered was not valid. | 2013-10-23 11:12:26
Trading functionality will not be available. | 2013-10-23 11:12:26
Connected to TransAct. | 2013-10-23 11:12:26
Starting updates for: TFZ3 | 2013-10-23 11:12:27
Downloading Intraday chart data for TFZ3 to the file TFZ3.scid | 2013-10-23 11:12:27
Starting date and time: 2013-10-23 11:11:41 | 2013-10-23 11:12:27
Using server: ds5.sierracharts.com port 10049 | 2013-10-23 11:12:27
Requesting up to 730 days of intraday data. | 2013-10-23 11:12:27
Using compression. | 2013-10-23 11:12:27
Receiving intraday data for TFZ3 starting at 2013-10-23 11:11:41 | 2013-10-23 11:12:27
Timestamp of first Intraday data file record written: 2013-10-23 11:11:41 | 2013-10-23 11:12:27
Received 19 records from 2013-10-23 11:11:41 to 2013-10-23 11:12:22 (41.0 seconds) and wrote 19 records for TFZ3 | 2013-10-23 11:12:27
Intraday download COMPLETE for TFZ3 | 2013-10-23 11:12:27


I now see that it says "Unable to connect the TransAct trade engine. Failed to login for trading. The YesTrader username or password entered was not valid."

I am using InfinityAT not "YesTrader" (I don't even know what YesTrader is).

[2013-10-23 17:53:03]
Sierra Chart Engineering - Posts: 104368
We can tell from this Message Log, you are running an older version of Sierra Chart which uses the older TransAct software to connect to their system.

We do not know why you are getting that particular error message. It does not make sense. However, you really need to update to resolve this problem. Update Sierra Chart by selecting Help >> Download Current Version.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-10-23 18:44:04]
User42284 - Posts: 6
Okay, I'll try that. Thanks.

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