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Issue with chartbook

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[2018-04-13 07:04:43] #1 [Go To First Post]
User357295 - Posts: 76
Hi, For the last 5-6 days some of my DOM windows ( 8 ladders on 13 total) do not appear on chartbook when I launch SC. I have to reset "always on top" parameter every morning to keep it on screen. Any advice please ?

[2018-04-13 08:21:17] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is very hard from our perspective to truly understand what is happening and what you have done and exactly what you are doing to solve the problem. And it is clear issues like these are at the operating system level so there is no advice from our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-04-13 08:27:26] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Although it might help to reorder the charts as you require through the Windows and Chartbooks dialog window: Window and CW Menus: Windows and Chartbooks (Window) However, for the reordering to actually take place within the Chartbooks so it is in effect when you reopen it, you will need prerelease 1731 or higher. Update following these instructions here: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-03 06:15:57] #4 [Go To First Post]
User357295 - Posts: 76
I have followed your instructions but the issue is still there : some of my trading DOM do not take place on chartbook when I launch SC . I have to reset it very single morning. Please advice.

[2018-05-03 06:21:32] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What do you mean by "do not take place". And what exactly are you doing to do the reset? In any case, it is clear though that this is something we cannot help with. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 06:22:26

[2018-05-03 06:40:11] #6 [Go To First Post]
User357295 - Posts: 76
you can not help ? We're talking about a SC issue here ... Every morning after I have launch SC and opened my chartbook, 8 trading DOM do not appear . To make them appear on chartbook I have first to minimise SC , then I can see my trading DOM, and to make them appear on chartbook I have to click on "window" then " always on top" and I do this on every single trading dom. I can't understand why sc do not save properly these settings only.

[2018-05-03 06:46:35] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
you can not help ? We're talking about a SC issue here ... No you are not, you are describing a Microsoft Windows operating system issue. Or an issue specific to your system. We do not want to be argumentative, but you need to realize these are operating system problems. Not Sierra Chart problems. 8 trading DOM do not appear . This is not clear for us. Do you see them on the Windows taskbar? and to make them appear on chartbook I have to click on "window" then " always on top" If they do not appear, how can you even access the Window menu of them? We would recommend not using Always on Top . That should normally be disabled. If you are running into unusual issues with that option, then we would not know why. This is an operating system level issue. I can't understand why sc do not save properly these settings only. You have to understand it is the operating system substantially involved in this. Sierra Chart is doing definitively everything correct. We have too much experience with these kinds of issues, and it is clear, we cannot help with this, other than to recommend that you should not be using Always on Top because obviously you are getting behavior you do not expect, that the operating system is doing. When you open a Chartbook, Sierra Chart creates the charts and Trading DOM windows one at a time and restores the size and position of them properly. If you are running into some odd behavior we would have no idea why. It is not something we can help with. It is an operating system level problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 06:52:30

[2018-05-03 06:52:15] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This help topic also may provide additional help that could be useful: Window Size and Position Not Restored When Opening Chartbook It is really only the problem described in that help topic is what we sometimes hear about. We do not recall anyone describing what you are experiencing but it is not totally clear either what is happening. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 06:54:29

[2018-05-03 07:07:33] #10 [Go To First Post]
User357295 - Posts: 76
I'm sad to hear that you don't even try to see what the issue is. I will ask for someone else 's help later on. Thank you anyway

[2018-05-03 07:13:05] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did ask an additional question to try to understand the issue. And also we did think about this a little and thought about what you might be describing and ran a test just now, and we think we see the problem. But it is clearly an operating system problem. We can see that when you enable Always on Top for a detached chart, that it is not persistent in relation to the main Sierra Chart window. Sometimes the main Sierra Chart window can take precedence over it. That could just be be by design from Microsoft. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-05-03 10:15:08] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are seeing if we can solve this now: We can see that when you enable Always on Top for a detached chart, that it is not persistent in relation to the main Sierra Chart window. Sometimes the main Sierra Chart window can take precedence over it. That could just be be by design from Microsoft. Update: Looks like not or difficult to figure out. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 10:25:03

[2018-05-03 12:23:31] #13 [Go To First Post]
User357295 - Posts: 76
I can understand the fact that windows may alter detached trade dom but having my trade dom displayed correctly is important to me . Now if win 10 is not an appropriate operating system to run SC please tell me so I can search for something else. Thanks

[2018-05-03 18:39:39] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Is the problem that the Window >> Always on Top setting not actually remaining in effect for a detached chart or Trading DOM? If so, we will see if we can figure out a way to detect that and get it re-enabled. We do notice this and it does happen on Windows 7 as well. But based upon what we see this clearly is some kind of operating system level issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 18:39:57

[2018-05-03 19:17:08] #15 [Go To First Post]
User357295 - Posts: 76
Is the problem that the Window >> Always on Top setting not actually remaining in effect for a detached chart or Trading DOM? Yes this is exactly what's happening every morning when I launch SC. If you can figure out a solution I would appreciate it. Thanks

[2018-05-03 20:01:39] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We appear to have successfully implemented and "hack solution" to this issue. But it is clear, the Always on Top state is getting lost at the operating system level for unknown reasons. It may be getting disabled with some other window related action for a deliberate reason but we do not understand why or what is causing that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 20:02:26

[2018-05-03 20:11:45] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Actually, we realize what the problem is now. You need to disable this option: General Settings Window: Bring Detached Windows to Top on Main Window Focus (Global Settings >> General Settings >> GUI >> Application GUI) But in the next release we will make sure that option does not disable the Always on Top state. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-05-03 20:11:54

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