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Date/Time: Fri, 19 Oct 2018 03:52:12 +0000



Alert Sounds in Alert Manager but no audio sound

Support Request:
[2017-12-29 19:22:05]
mike327 - Posts: 10
I have alert sounds showing up in the Alert Manager but no audio noise is being generated. "Mute All Alert Sounds" under "Global Settings" is NOT checked. The sounds play under Windows Groove Music tool. They are .wav files. They used to work. To further muck the issue half of the instances work. Any ideas?

Thanks in advance.
[2017-12-29 21:18:39]
Sierra Chart Engineering - Posts: 64975
Refer to:
https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#TroubleshootingAlertSounds
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2018-04-27 21:37:17]
mike327 - Posts: 10
I think I need to more clearly define the issue. I am running multiple instances of SC. All the audio is heard in all of the instances but one instance. So that would seem to rule out Windows or volume level as the culprit thus satisfying Steps 10 & 11. So as to rule out Items 1 thru 8 from the troubleshooting page there are no alert conditions being used in this test. I have Alert1 - Alert Sound assigned to AlertSound.wav under Global Settings/General Settings/Alerts General 3. That should satisfy Step #9. That's all eps from the troubleshooting page. When I press "Test Sound" I have no audio sound. Mute All Alert Sounds is unchecked under Global Settings. I tried deleting and recreating the instance with no luck. I also tried creating a new instance with no luck. Once again all the other instances work fine. Have you run across this before? Any direction would be greatly appreciated.

Thanks,

Mike
[2018-04-27 22:08:57]
Sierra Chart Engineering - Posts: 64975
All the audio is heard in all of the instances but one instance. So that would seem to rule out Windows or volume level as the culprit thus satisfying Steps 10 & 11.
No, this definitively is not correct. We have updated the documentation about this. Each instance in Sierra Chart will have a separate volume control in the operating system Volume Mixer control panel.

Otherwise, the only other remaining item is an operating system level issue which we could not help with.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2018-04-27 22:09:22

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