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Date/Time: Fri, 20 Jul 2018 23:48:53 +0000



Deleted Data Files Issue

Support Request:
[2017-12-07 20:45:16]
User186889 - Posts: 35
Hello Sierra

I think you have a Glitch in your program - I was having problems with charts so I decided to copy all the files from C: / SierraChart / Data and past them into a new C: / SierraChart /'Data Copy' folder. On selecting paste, Sierra deleted about 75% of my Charts including most of the latest stuff!!! That was months and months of research and effort down the drain; it has taken me so long to get the settings I want and now most of it is gone up in smoke - Please can you take a serious look at this 'error' in your system.
Regards, Mark Boast
[2017-12-07 21:17:35]
Sierra Chart Engineering - Posts: 61936
This technically makes no sense whatsoever and is an imprecise explanation.

Questions:

When you pasted these files into the other folder, were they removed from the original folder? If so, then you must have done a cut and paste.

Sierra deleted about 75% of my Charts including most of the latest stuff!!!
Specifically what do you mean by this? Do you not see your Chartbooks listed in File >> Open Chartbook? This is very vague from our perspective.

Also the idea there is some kind of error like this in Sierra Chart is totally and completely impossible. This is with certainty. There are also backup Chartbooks available:
https://www.sierrachart.com/index.php?page=doc/Chartbooks.html#BackupChartbook


What we have to do is get a very clear understanding of exactly what you have done, and how you have come to the conclusions that you have.

And furthermore, if you have made a backup of all of the files in the Sierra Chart Data folder, then obviously you now have a backup in Data Copy. If that copy has failed, and somehow resulted in the original files being deleted, that is an operating system level issue. Not with Sierra Chart. Sierra Chart has no functionality or behavior to delete Chartbooks or chart data files unless you were to manually do that through File >> Open Chartbook.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 21:20:43
[2017-12-07 21:33:34]
Sierra Chart Engineering - Posts: 61936
You need to understand our perspective on this. Clearly you have made some kind of mistake and/or have come to some kind of incorrect conclusion here.

Your belief as to what has happened is simply 100% false. That is with absolute certainty. This kind of Support Request takes unnecessary time to respond to.

At this point this is a problem you need to deal with depending upon what you have done. If you cannot figure this out, then the best thing to do is just access your backup Chartbooks as explained here:

https://www.sierrachart.com/index.php?page=doc/Chartbooks.html#BackupChartbook

If you want remote assistance help we can offer that for an additional cost.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 21:34:23
[2017-12-08 09:12:26]
User186889 - Posts: 35
I know you don't like thank yous - But in this case -

1. A 'MASSIVE HUGE' Thank you - I did not even know there was a Backup Facility - I THOUGHT I'D LOST NEARLY EVERYTHING!!!

2. There is so much useful stuff in Sierra that I do not even know where to start to begin sometimes even though I've been using it for a long time - IS THERE A TRAINING MANUAL / OVERVIEW MANUAL besides the help files?
[2017-12-08 18:27:13]
Sierra Chart Engineering - Posts: 61936
2. The closest available to that is this particular page here:
https://www.sierrachart.com/index.php?page=doc/GettingStarted.php

Otherwise the entire table of contents:
https://www.sierrachart.com/index.php?page=doc/Contents.php
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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