Date/Time: Tue, 23 Jan 2018 00:03:45 +0000
Post From: Deleted Data Files Issue
Sierra Chart Engineering - Posts: 56380
This technically makes no sense whatsoever and is an imprecise explanation.
When you pasted these files into the other folder, were they removed from the original folder? If so, then you must have done a cut and paste.
Sierra deleted about 75% of my Charts including most of the latest stuff!!!Specifically what do you mean by this? Do you not see your Chartbooks listed in File >> Open Chartbook? This is very vague from our perspective.
Also the idea there is some kind of error like this in Sierra Chart is totally and completely impossible. This is with certainty. There are also backup Chartbooks available:
What we have to do is get a very clear understanding of exactly what you have done, and how you have come to the conclusions that you have.
And furthermore, if you have made a backup of all of the files in the Sierra Chart Data folder, then obviously you now have a backup in Data Copy. If that copy has failed, and somehow resulted in the original files being deleted, that is an operating system level issue. Not with Sierra Chart. Sierra Chart has no functionality or behavior to delete Chartbooks or chart data files unless you were to manually do that through File >> Open Chartbook.
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-12-07 21:20:43