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Support Board


Date/Time: Thu, 19 Apr 2018 13:51:12 +0000



Data Problem

Support Request:
[2017-11-30 17:18:56]
User605712 - Posts: 2
I'm having all kinds of problems with my data, huge gaps , missing data. I've uninstalled the program and tried re-installing, same problem. Neither Infinity nor TransAct has been able to help. I'm ready to go back to Tradestation.
[2017-11-30 18:34:56]
Sierra Chart Engineering - Posts: 59221
We will look at just one example.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Go to one of the charts and fully re-download the data in the chart by going to the chart and selecting Edit >>Delete All Data and Download.

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-30 18:35:25
[2017-12-01 00:16:27]
User605712 - Posts: 2
Software version: 1652 | 2017-11-30 18:05:49
Enabled for: Advanced Features. | 2017-11-30 18:05:49
Enabled for: Advanced Features 2. | 2017-11-30 18:05:49
Enabled for: Sierra Chart Historical Data Service. | 2017-11-30 18:05:49
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-11-30 18:05:49
Current selected Data/Trading service: TransAct Trading | 2017-11-30 18:05:49
Chart Update Interval: 500 | 2017-11-30 18:05:49
Service username command line set: ry*** | 2017-11-30 18:05:49
Time Zone: -06:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-11-30 18:05:49
2017-11-30 19:05:49 Local computer time | 2017-11-30 18:05:49
2017-12-01 00:05:49 Local computer time in UTC | 2017-11-30 18:05:49
2017-11-30 18:05:49 Local computer time in SC Time Zone | 2017-11-30 18:05:49
2017-11-30 23:59:54 Server time in UTC | 2017-11-30 18:05:49
Local computer UTC time and Server UTC time difference: 3 seconds. | 2017-11-30 18:05:49
Program path: C:\SierraChart\SierraChartTransActMA\ | 2017-11-30 18:05:49
Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2017-11-30 18:05:49
OS Version Number: 10.0 | 2017-11-30 18:05:49
Locale Setting: C | 2017-11-30 18:05:49

HD Request # 8 | Downloading Historical Daily chart data for GCG8. Starting date: 2017-01-06. Service: TransAct.Trading | 2017-11-30 18:06:51
HD Request # 8 | Requesting historical Daily data for GCG18 starting at 2017-01-05 | 2017-11-30 18:06:51
HTTP connection to ds01.ddfplus.com:80 (19) | Creating socket. | 2017-11-30 18:06:51
HTTP connection to ds01.ddfplus.com:80 (19) | Connecting to IP: 8.18.161.123. | 2017-11-30 18:06:51
HD Request # 8 | Receiving historical Daily data for GCG8 starting at 2017-01-06 | 2017-11-30 18:06:52
HD Request # 8 | Writing historical Daily data to the file GCG8.dly | 2017-11-30 18:06:52
HD Request # 8 | Received 230 records from 2017-01-06 00:00:00 to 2017-12-01 00:00:00 (330.0 days) and wrote 229 records for GCG8 | 2017-11-30 18:06:52
HD Request # 8 | Daily download COMPLETE for GCG8. Completion time: 0s. Unique request ID: 7 | 2017-11-30 18:06:52
Removed historical data download ID 7 | 2017-11-30 18:06:52

GCG8 [C] Daily #1 | Reloading chart. | 2017-11-30 18:06:52
HTTP connection to ds01.ddfplus.com:80 (19) | Socket gracefully closed by remote side. | 2017-11-30 18:07:57
HTTP connection to ds01.ddfplus.com:80 (19) | Initiating close of socket by core. | 2017-11-30 18:07:57
HTTP connection to ds01.ddfplus.com:80 (19) | Received socket Close event. | 2017-11-30 18:07:57
HTTP connection to ds01.ddfplus.com:80 (19) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-11-30 18:07:57
HTTP connection to ds01.ddfplus.com:80 (19) | Closed. | 2017-11-30 18:07:57

http://www.sierrachart.com/image.php?Image=1512087340578.png
[2017-12-01 04:16:36]
Sierra Chart Engineering - Posts: 59221
You just need to follow through the instructions here for each chart that has missing data:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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