Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Mon, 29 Apr 2024 14:25:56 +0000
Trading Service & Trading Activity Log not working
View Count: 2330
| [2017-06-06 19:09:16] |
| User310550 - Posts: 7 |
|
I was on customer support with Infinity Futures. They were attempting to resolve this issue for me, but were not able to. The Trade Activity Log does not receive data. I can not get any information from it. It will not allow me to enter any of the fields, for example Date Range. The same issue applies to Service log. I can be reach via phone if you prefer. Let me know. Andre Date Time Of Last Edit: 2017-06-06 21:06:49
|
| [2017-06-06 21:06:18] |
| |
|
In regards to the Date and Time controls, this is a temporary problem created by Microsoft and it should be resolved sometime this month. Refer to: Notice: Windows 10 Update Causes Date/Time Controls to Not Display Properly When it comes to the logging of trading activity data when using TransAct, refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#KnownReasonsForMissingOrderFillsAndSolution Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-08 20:00:25] |
| User310550 - Posts: 7 |
|
I entered this post back in the beginning of June. I still am unable to use the Trade Activity Log. Ive downloaded the most recent version of both Sierra and Windows 10. Is there any resolution since then. Thanks Andre Risse |
| [2017-09-08 20:48:16] |
| |
|
What do you mean by "unable to use the Trade Activity Log". We need specifics. There has not been any problems with the Trade Activity Log at all.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-08 21:09:30] |
| User310550 - Posts: 7 |
|
I'm making reference to this exact thread posted on 6-6-2017. Sierra Charts stated the inability to use the Trade Actvity Log ( Under the Trace Menu ) Was a windows 10 issue. Sierra Charts related that they would have a fix for the issue if Microsoft did not. My original complaints are at the top of this thread
|
| [2017-09-08 22:01:17] |
| |
|
You said: The Trade Activity Log does not receive data. I can not get any information from it. It will not allow me to enter any of the fields, for example Date Range. The same issue applies to Service log. I can be reach via phone if you prefer. Let me know.
And then we said: In regards to the Date and Time controls, this is a temporary problem created by Microsoft and it should be resolved sometime this month. Refer to:
Notice: Windows 10 Update Causes Date/Time Controls to Not Display Properly When it comes to the logging of trading activity data when using TransAct, refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#KnownReasonsForMissingOrderFillsAndSolution Microsoft did resolve the issue with the Data and Time controls and we also implemented new Date and Time controls anyway. So you could not be having a problem with those any longer. This may not have even been the main issue anyway. So what are you currently having a problem with? We are not clear about that. Also, you cannot possibly have the same issue with the Trade Service Log. It is a complete different type of log which logs different information. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-08 22:01:54
|
| [2017-09-08 22:09:50] |
| User310550 - Posts: 7 |
|
Is there a way I can have support contact me via phone when I'm sitting in front of my computer. I would like for support to look at my problem via the internet. Thanks |
| [2017-09-09 21:39:20] |
| |
|
Refer to all of these sections here: Trade Activity Log: Missing Order Fills from Trade Activity Log https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#MissingTradeActivityAndBackupFiles Trade Activity Log: Automatic Insertion of Missing Order Fills For Non-Simulated Trading https://www.sierrachart.com/index.php?page=doc/TransAct.php#KnownReasonsForMissingOrderFillsAndSolution We do not really see how looking at this with remote assistance is going to provide any further help or information than what is already documented. We do not have any control over the order fills that Sierra Chart receives in real-time or downloads historically. The documentation explains this. Hopefully longer-term, this will be improved upon with better integration to TransAct, but that is something that requires the cooperation of TransAct that we would expect in the coming months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-11 04:08:44] |
| User310550 - Posts: 7 |
|
I have tried all of the threads you suggested in Post # 51307. I want to make myself clear what the issues are. My trade Activity Log does not populate information. I have manipulated all of the pull down menus with no success. I originally made this issue know to you 6-6-2017. Here is the thread you provided to me… We have had many reports related to a new Windows 10 update which is causing the operating system provided Date/Time controls used in various areas of Sierra Chart to not display properly. Here is one such example: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=12075 This is a Windows 10 problem. Try running the Windows updates again to see if the problem is corrected. Eventually Microsoft will fix this. There is nothing we can do from our side. This is strictly a Microsoft Windows 10 issue. For an immediate resolution try rolling back the most recent Windows update you have run which is causing the problem. If the problem does persist over next 30 days, we will consider replacing these controls with simple edit boxes where you will manually enter a date and lose the capability to choose the date from the calendar which displays when clicking on the down arrow. This is an image of my Trade Activity Log after I hit apply… This is your latest response to my question. What do you mean by "unable to use the Trade Activity Log". We need specifics. There has not been any problems with the Trade Activity Log at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. I reached out on a Slack Trading Forum requesting assistance from anyone having a similar problem using the Sierra with Infinity on a Windows 10 platform. One Slack member responded and stated the following…. “Andres, I am using Infinity/Sierra on Win 10. I am able to open the Trade Activity Log. I see the entries for "Disconnected from server" and "Connected to server". All other entries are "Open orders request from trading service was not processed by service client". Is there something specific you are looking for? https://basecamptrading.slack.com/team/againt Andres Risse [3:51 PM] Thank you Bill, I'm unable to use the Trade Activity Log. Mine doesn't populate any information what so ever. Sierra is claiming there aren't any issues with the log and directing me to Microsoft and Infinity. I believe it's a Sierra problem. Would you mind if I use your post as an example? I need to get the to remotely look at my software but I have to prove there's a problem. Here is a screenshot of the trade activity log. I hope it helps. Feel free to pass it on as needed. Based on this information, I am concluding it is not a Windows 10 problem but a Sierra Chart problem. I am hoping you can remotely log on to my computer and resolve the issue. Thank you Andres Risse |
 TradeActivityLog_Slack.png / V - Attached On 2017-09-11 04:06:25 UTC - Size: 202.57 KB - 357 views Attachment Deleted. TradeActivityLog.PNG / V - Attached On 2017-09-11 04:06:54 UTC - Size: 36.17 KB - 381 views |
| [2017-09-11 08:15:23] |
| |
|
Your speaking directly to the Sierra Chart engineers here. We gave you the relevant documentation but you are not understanding it. The documentation explains that the Trade Activity Log is only assured to receive order fills, if the orders were entered from Sierra Chart and Sierra Chart is connected trading server when the order fills in real-time. Another simple way of saying this is the Trade Activity Log is not supported with TransAct. Therefore, do not use it. Based on this information, I am concluding it is not a Windows 10 problem but a Sierra Chart problem. I am hoping you can remotely log on to my computer and resolve the issue. You are unnecessarily taking your time, others time and our time. And please do not contact TransAct or Infinity about this either. They cannot directly help with it either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-11 08:16:44
|
To post a message in this thread, you need to log in with your Sierra Chart account: