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Direct MessagesDate/Time: Thu, 16 May 2024 16:05:26 +0000
Post From: Trading Service & Trading Activity Log not working
| [2017-09-11 04:08:44] |
| User310550 - Posts: 7 |
|
I have tried all of the threads you suggested in Post # 51307. I want to make myself clear what the issues are. My trade Activity Log does not populate information. I have manipulated all of the pull down menus with no success. I originally made this issue know to you 6-6-2017. Here is the thread you provided to me… We have had many reports related to a new Windows 10 update which is causing the operating system provided Date/Time controls used in various areas of Sierra Chart to not display properly. Here is one such example: https://www.sierrachart.com/Download.php?Folder=SupportBoard&download=12075 This is a Windows 10 problem. Try running the Windows updates again to see if the problem is corrected. Eventually Microsoft will fix this. There is nothing we can do from our side. This is strictly a Microsoft Windows 10 issue. For an immediate resolution try rolling back the most recent Windows update you have run which is causing the problem. If the problem does persist over next 30 days, we will consider replacing these controls with simple edit boxes where you will manually enter a date and lose the capability to choose the date from the calendar which displays when clicking on the down arrow. This is an image of my Trade Activity Log after I hit apply… This is your latest response to my question. What do you mean by "unable to use the Trade Activity Log". We need specifics. There has not been any problems with the Trade Activity Log at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you. I reached out on a Slack Trading Forum requesting assistance from anyone having a similar problem using the Sierra with Infinity on a Windows 10 platform. One Slack member responded and stated the following…. “Andres, I am using Infinity/Sierra on Win 10. I am able to open the Trade Activity Log. I see the entries for "Disconnected from server" and "Connected to server". All other entries are "Open orders request from trading service was not processed by service client". Is there something specific you are looking for? https://basecamptrading.slack.com/team/againt Andres Risse [3:51 PM] Thank you Bill, I'm unable to use the Trade Activity Log. Mine doesn't populate any information what so ever. Sierra is claiming there aren't any issues with the log and directing me to Microsoft and Infinity. I believe it's a Sierra problem. Would you mind if I use your post as an example? I need to get the to remotely look at my software but I have to prove there's a problem. Here is a screenshot of the trade activity log. I hope it helps. Feel free to pass it on as needed. Based on this information, I am concluding it is not a Windows 10 problem but a Sierra Chart problem. I am hoping you can remotely log on to my computer and resolve the issue. Thank you Andres Risse |
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