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connection error

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[2016-08-04 11:47:24] #1 [Go To First Post]
Bapovs01 - Posts: 24
Dear support, I get alot disconnection during the day for the last couple fo weeks. I think this part of the log is omportant for you. Can you help me out? Socket (37) \| Closed. Windows error code 10053: De software op uw hostcomputer heeft een verbinding verbroken. \| 2016-08-04 13:45:22 Socket (37) \| Shutdown and closed. \| 2016-08-04 13:45:22 FXCM FIX Trading \| Disconnected from the server. \| 2016-08-04 13:45:22 FXCM FIX Trading \| Data feed disconnected. Will reconnect. \| 2016-08-04 13:45:22 FXCM FIX Trading \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-08-04 13:45:24 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-04 13:45:24 Socket (53) \| Connected. \| 2016-08-04 13:45:24 FXCM FIX Trading \| Connected to server. \| 2016-08-04 13:45:24 FXCM FIX Trading \| Sending Encoding Request to server \| 2016-08-04 13:45:24 FXCM FIX Trading \| Setting DTC Encoding to Binary VLS \| 2016-08-04 13:45:25 FXCM FIX Trading \| Sending logon request message. \| 2016-08-04 13:45:25 FXCM FIX Trading \| Received logon response. \| 2016-08-04 13:45:25 FXCM FIX Trading \| Server Name: SC Realtime Server. \| 2016-08-04 13:45:25 FXCM FIX Trading \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-04 13:45:25 FXCM FIX Trading \| Successfully connected. \| 2016-08-04 13:45:25

[2016-08-04 15:25:57] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We believe this is due to a problem with network connectivity some users are experiencing to some of our servers. We are not sure where the problem is. We are working on setting up another server in another data center. Until then, select Global Settings >> Data/Trade Service Settings >> SC Server Settings. Uncheck Always Use Port 443 for Real-Time Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-04 19:49:35

[2016-08-04 19:47:08] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Also update to prerelease 1450 with Help >> Download Prerelease. In the newer version, every time there is a new connection, it will always definitely switch to the next server which might not happen in earlier releases depending upon historical data downloads which are also being done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-05 12:08:41] #4 [Go To First Post]
Bapovs01 - Posts: 24
Thank you for your swift reply. Is your first post still relevant, or just install the latest pre release (1451) is enough? edit: just looked at this setting, but it was always unchecked and never been touched or seen by me. Should i leave it like this? Just had another ''hanging/disconnection''; SPX500 25 Trades #2 \| Reloading chart. \| 2016-08-05 14:31:14 Socket (21) \| Closed. Windows error code 10053: De software op uw hostcomputer heeft een verbinding verbroken. \| 2016-08-05 14:49:04 Socket (21) \| Shutdown and closed. \| 2016-08-05 14:49:04 FXCM FIX Trading \| Disconnected from the server. \| 2016-08-05 14:49:04 FXCM FIX Trading \| Data feed disconnected. Will reconnect. \| 2016-08-05 14:49:04 FXCM FIX Trading \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-08-05 14:49:06 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 14:49:06 Socket (35) \| Connected. \| 2016-08-05 14:49:06 FXCM FIX Trading \| Connected to server. \| 2016-08-05 14:49:06 FXCM FIX Trading \| Sending Encoding Request to server \| 2016-08-05 14:49:06 FXCM FIX Trading \| Setting DTC Encoding to Binary VLS \| 2016-08-05 14:49:06 FXCM FIX Trading \| Sending logon request message. \| 2016-08-05 14:49:06 FXCM FIX Trading \| Received logon response. \| 2016-08-05 14:49:07 FXCM FIX Trading \| Server Name: SC Realtime Server. \| 2016-08-05 14:49:07 FXCM FIX Trading \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 14:49:07 FXCM FIX Trading \| Successfully connected. \| 2016-08-05 14:49:07 When started SC for the first time it was connected to this: Reading Internal Order ID file. \| 2016-08-05 14:06:28 Reading Trade Orders file. \| 2016-08-05 14:06:28 Reading Trade Positions file. \| 2016-08-05 14:06:28 Software version: 1451 \| 2016-08-05 14:06:28 Uses New Spreadsheets \| 2016-08-05 14:06:28 Usage end date: 2016-08-24 \| 2016-08-05 14:06:28 Enabled for: Advanced Features. \| 2016-08-05 14:06:28 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-05 14:06:28 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-05 14:06:28 Current selected Data/Trading service: FXCM FIX Trading \| 2016-08-05 14:06:28 Chart Update Interval: 100 \| 2016-08-05 14:06:28 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2016-08-05 14:06:28 2016-08-05 14:06:30 Local computer time \| 2016-08-05 14:06:28 2016-08-05 12:06:30 Local computer time in UTC \| 2016-08-05 14:06:28 2016-08-05 14:06:30 Local computer time in SC Time Zone \| 2016-08-05 14:06:28 2016-08-05 12:06:29 Server time in UTC \| 2016-08-05 14:06:28 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2016-08-05 14:06:28 Program path: C:\SierraChart\ \| 2016-08-05 14:06:28 Data Files path: C:\SierraChart\Data\ \| 2016-08-05 14:06:28 OS Version Number: 6.2 \| 2016-08-05 14:06:28 Locale Setting: C \| 2016-08-05 14:06:28 Created the DTC Protocol server. \| 2016-08-05 14:06:28 DTC Protocol Server listening on port 11099. \| 2016-08-05 14:06:28 Created the DTC Protocol historical data server. \| 2016-08-05 14:06:28 HD Server Manager \| Listening on port 11098 \| 2016-08-05 14:06:28 Checking for new symbol settings for fxcm \| 2016-08-05 14:06:28 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-08-05 14:06:28 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-08-05 14:06:28 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-08-05 14:06:28 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-08-05 14:06:28 Requesting symbol settings for fxcm. Overwrite = on. \| 2016-08-05 14:06:28 Symbol settings received. \| 2016-08-05 14:06:28 EDIT: ANOTHER DISCONNECTION: Socket (35) \| Closed. Windows error code 10053: De software op uw hostcomputer heeft een verbinding verbroken. \| 2016-08-05 15:18:49 Socket (35) \| Shutdown and closed. \| 2016-08-05 15:18:49 FXCM FIX Trading \| Disconnected from the server. \| 2016-08-05 15:18:49 FXCM FIX Trading \| Data feed disconnected. Will reconnect. \| 2016-08-05 15:18:49 FXCM FIX Trading \| Connecting to the server ds4.sierracharts.com. Port 10048 \| 2016-08-05 15:18:51 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 15:18:51 Socket (54) \| Connected. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Connected to server. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Sending Encoding Request to server \| 2016-08-05 15:18:52 FXCM FIX Trading \| Setting DTC Encoding to Binary VLS \| 2016-08-05 15:18:52 FXCM FIX Trading \| Sending logon request message. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Received logon response. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Server Name: SC Realtime Server. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 15:18:52 FXCM FIX Trading \| Successfully connected. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: BUND \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: EURGBP \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: EUSTX50 \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: GBPUSD \| 2016-08-05 15:18:52 Intraday data recording state for symbol GER30 is set to download 'Pending'. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: GER30 \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: JPN225 \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: NAS100 \| 2016-08-05 15:18:52 Intraday data recording state for symbol SPX500 is set to download 'Pending'. \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: SPX500 \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: UK100 \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: USDJPY \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: USOIL \| 2016-08-05 15:18:52 FXCM FIX Trading \| Restarting real-time data updates for symbol: XAUUSD \| 2016-08-05 15:18:52 Delaying start of download for GER30 \| 2016-08-05 15:18:52 HD Request # 10 \| Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm \| 2016-08-05 15:18:57 HD Request # 10 \| Download start Date-Time: 2016-08-05 15:18:18.000 \| 2016-08-05 15:18:57 HD Request # 10 \| Using server: ds5.sierracharts.com port 10149 \| 2016-08-05 15:18:57 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 15:18:57 Socket (55) \| Connected. \| 2016-08-05 15:18:57 HD Request # 10 \| Sending historical data logon request message. \| 2016-08-05 15:18:57 HD Request # 10 \| Requesting Intraday data. Start Date-Time: 2016-08-05 15:18:18. Record interval: 1. Symbol: GER30 \| 2016-08-05 15:18:58 HD Request # 10 \| Decompressing data. \| 2016-08-05 15:18:58 HD Request # 10 \| Receiving Intraday data for GER30 starting at 2016-08-05 15:18:18 \| 2016-08-05 15:18:58 HD Request # 10 \| Timestamp of first Intraday data file record written: 2016-08-05 15:18:18 \| 2016-08-05 15:18:58 Socket (55) \| Shutdown and closed. \| 2016-08-05 15:18:58 The network socket for historical data has been closed. \| 2016-08-05 15:18:58 HD Request # 10 \| Received 21 records from 2016-08-05 15:18:18 to 2016-08-05 15:18:52 (34.0 seconds) and wrote 21 records for GER30 \| 2016-08-05 15:18:58 Added 8 Time and Sales records to Intraday data file for GER30 after download. \| 2016-08-05 15:18:58 HD Request # 10 \| Intraday download COMPLETE for GER30. Completion time: 0s. Unique request ID: 9 \| 2016-08-05 15:18:58 Removed historical data download ID 9 \| 2016-08-05 15:18:58 Real-time Intraday chart data file updates started for GER30 \| 2016-08-05 15:18:58 Opened cached Intraday file: C:\SierraChart\Data\GER30.scid \| 2016-08-05 15:18:58 Intraday chart data file opened for GER30 \| 2016-08-05 15:18:58 HD Request # 11 \| Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm \| 2016-08-05 15:18:58 HD Request # 11 \| Download start Date-Time: 2016-08-05 15:16:48.000 \| 2016-08-05 15:18:58 HD Request # 11 \| Using server: ds4.sierracharts.com port 10149 \| 2016-08-05 15:18:58 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 15:18:58 Socket (56) \| Connected. \| 2016-08-05 15:18:58 HD Request # 11 \| Sending historical data logon request message. \| 2016-08-05 15:18:58 HD Request # 11 \| Requesting Intraday data. Start Date-Time: 2016-08-05 15:16:48. Record interval: 1. Symbol: SPX500 \| 2016-08-05 15:18:59 HD Request # 11 \| Decompressing data. \| 2016-08-05 15:18:59 HD Request # 11 \| Receiving Intraday data for SPX500 starting at 2016-08-05 15:16:48 \| 2016-08-05 15:18:59 HD Request # 11 \| Timestamp of first Intraday data file record written: 2016-08-05 15:16:48 \| 2016-08-05 15:18:59 Socket (56) \| Shutdown and closed. \| 2016-08-05 15:18:59 The network socket for historical data has been closed. \| 2016-08-05 15:18:59 HD Request # 11 \| Received 4 records from 2016-08-05 15:16:48 to 2016-08-05 15:18:50 (2.0 minutes) and wrote 4 records for SPX500 \| 2016-08-05 15:18:59 HD Request # 11 \| Intraday download COMPLETE for SPX500. Completion time: 1s. Unique request ID: 10 \| 2016-08-05 15:18:59 Removed historical data download ID 10 \| 2016-08-05 15:18:59 Real-time Intraday chart data file updates started for SPX500 \| 2016-08-05 15:18:59 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid \| 2016-08-05 15:18:59 Intraday chart data file opened for SPX500 \| 2016-08-05 15:18:59 EDIT 2: ANOTHER DISCONNECTION: Socket (54) \| Closed. Windows error code 10053: De software op uw hostcomputer heeft een verbinding verbroken. \| 2016-08-05 15:22:51 Socket (54) \| Shutdown and closed. \| 2016-08-05 15:22:51 FXCM FIX Trading \| Disconnected from the server. \| 2016-08-05 15:22:51 FXCM FIX Trading \| Data feed disconnected. Will reconnect. \| 2016-08-05 15:22:51 FXCM FIX Trading \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-08-05 15:22:53 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 15:22:53 Socket (59) \| Connected. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Connected to server. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Sending Encoding Request to server \| 2016-08-05 15:22:53 FXCM FIX Trading \| Setting DTC Encoding to Binary VLS \| 2016-08-05 15:22:53 FXCM FIX Trading \| Sending logon request message. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Received logon response. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Server Name: SC Realtime Server. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 15:22:53 FXCM FIX Trading \| Successfully connected. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: BUND \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: EURGBP \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: EUSTX50 \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: GBPUSD \| 2016-08-05 15:22:53 Intraday data recording state for symbol GER30 is set to download 'Pending'. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: GER30 \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: JPN225 \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: NAS100 \| 2016-08-05 15:22:53 Intraday data recording state for symbol SPX500 is set to download 'Pending'. \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: SPX500 \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: UK100 \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: USDJPY \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: USOIL \| 2016-08-05 15:22:53 FXCM FIX Trading \| Restarting real-time data updates for symbol: XAUUSD \| 2016-08-05 15:22:53 Delaying start of download for GER30 \| 2016-08-05 15:22:53 HD Request # 12 \| Downloading Intraday chart data for GER30 to the file GER30.scid. Service: fxcm \| 2016-08-05 15:22:58 HD Request # 12 \| Download start Date-Time: 2016-08-05 15:22:12.000 \| 2016-08-05 15:22:58 HD Request # 12 \| Using server: ds5.sierracharts.com port 10149 \| 2016-08-05 15:22:58 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 15:22:58 Socket (60) \| Connected. \| 2016-08-05 15:22:58 HD Request # 12 \| Sending historical data logon request message. \| 2016-08-05 15:22:58 HD Request # 12 \| Requesting Intraday data. Start Date-Time: 2016-08-05 15:22:12. Record interval: 1. Symbol: GER30 \| 2016-08-05 15:22:58 HD Request # 12 \| Decompressing data. \| 2016-08-05 15:22:59 HD Request # 12 \| Receiving Intraday data for GER30 starting at 2016-08-05 15:22:12 \| 2016-08-05 15:22:59 HD Request # 12 \| Timestamp of first Intraday data file record written: 2016-08-05 15:22:12 \| 2016-08-05 15:22:59 Socket (60) \| Shutdown and closed. \| 2016-08-05 15:22:59 The network socket for historical data has been closed. \| 2016-08-05 15:22:59 HD Request # 12 \| Received 30 records from 2016-08-05 15:22:12 to 2016-08-05 15:22:57 (45.0 seconds) and wrote 30 records for GER30 \| 2016-08-05 15:22:59 HD Request # 12 \| Intraday download COMPLETE for GER30. Completion time: 0s. Unique request ID: 11 \| 2016-08-05 15:22:59 Removed historical data download ID 11 \| 2016-08-05 15:22:59 Real-time Intraday chart data file updates started for GER30 \| 2016-08-05 15:22:59 Opened cached Intraday file: C:\SierraChart\Data\GER30.scid \| 2016-08-05 15:22:59 Intraday chart data file opened for GER30 \| 2016-08-05 15:22:59 HD Request # 13 \| Downloading Intraday chart data for SPX500 to the file SPX500.scid. Service: fxcm \| 2016-08-05 15:22:59 HD Request # 13 \| Download start Date-Time: 2016-08-05 15:22:02.000 \| 2016-08-05 15:22:59 HD Request # 13 \| Using server: ds4.sierracharts.com port 10149 \| 2016-08-05 15:22:59 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 15:22:59 Socket (61) \| Connected. \| 2016-08-05 15:22:59 HD Request # 13 \| Sending historical data logon request message. \| 2016-08-05 15:22:59 HD Request # 13 \| Requesting Intraday data. Start Date-Time: 2016-08-05 15:22:02. Record interval: 1. Symbol: SPX500 \| 2016-08-05 15:22:59 HD Request # 13 \| Decompressing data. \| 2016-08-05 15:22:59 HD Request # 13 \| Receiving Intraday data for SPX500 starting at 2016-08-05 15:22:02 \| 2016-08-05 15:22:59 HD Request # 13 \| Timestamp of first Intraday data file record written: 2016-08-05 15:22:02 \| 2016-08-05 15:22:59 Socket (61) \| Shutdown and closed. \| 2016-08-05 15:22:59 The network socket for historical data has been closed. \| 2016-08-05 15:22:59 HD Request # 13 \| Received 7 records from 2016-08-05 15:22:02 to 2016-08-05 15:22:56 (54.0 seconds) and wrote 7 records for SPX500 \| 2016-08-05 15:22:59 HD Request # 13 \| Intraday download COMPLETE for SPX500. Completion time: 1s. Unique request ID: 12 \| 2016-08-05 15:22:59 Removed historical data download ID 12 \| 2016-08-05 15:22:59 Real-time Intraday chart data file updates started for SPX500 \| 2016-08-05 15:22:59 Opened cached Intraday file: C:\SierraChart\Data\SPX500.scid \| 2016-08-05 15:22:59 Intraday chart data file opened for SPX500 \| 2016-08-05 15:22:59 Maybe you can see something in these logs? Thank you.[/b] Date Time Of Last Edit: 2016-08-05 13:25:52

[2016-08-05 17:40:00] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It is still relevant, but do update to 1450 as well. This still looks like a network connectivity problem somewhere on the internet. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-06 09:30:31] #6 [Go To First Post]
Bapovs01 - Posts: 24
Does that mean that this is on my end or on your end? I never have had this problem and no change in connections/modems or system or whatsoever. I'm now on version 1451 pre release and have unchecked; Always Use Port 443 for Real-Time Data.

[2016-08-06 09:34:19] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our best analysis at this time, is that there is some Internet service/Internet backbone operator being used in the connection to our servers which is corrupting the data. We are not aware of anyone having any trouble with real-time data like you are. We do have a few reports of historical data problems and we are going to try to work around that by encrypting the data which may work around some kind of firewall algorithm being employed which is causing the trouble. We are also setting up another data server in a new data center in a different geographical location. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-07 01:50:13] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Have a look at this thread where someone is having a related problem: SC Forex backfill errors The relevant information begins at post #12. They solved it by disabling hardware offloading options on the router and doing a firmware update. You may need to do the same thing. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-08 08:20:41] #9 [Go To First Post]
Bapovs01 - Posts: 24
Hardware offload disabling is not available in my technicolour modem. I can't see why i have to change settings in my modem if it has worked before without any disconnections. I've now got 1452 and still have the disconnection problem.

[2016-08-08 15:38:49] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is some network operator somewhere between your location and the server where the problem is occurring. What exactly the issue is, we do not know. We have made an inquiry about it with the data center where our server is located and they do not know what to say about this. We fully expect this will be resolved next week, with our new server in a different data center. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-08 15:39:24

[2016-08-15 08:02:06] #11 [Go To First Post]
Bapovs01 - Posts: 24
Is there any date on this yet? This morning (Paris time) it happened a couple of times the disconnection. Unreliable to trade, especially when low volume, you don't know if it is moving or disconnected.

[2016-08-15 12:53:22] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
First, this is going to be some sort of connectivity problem between your system and our servers. So it is not a problem with our server itself. We need to make that clear. We are working on setting up another server in another data center primarily for other reasons. We expect this will be complete by Thursday or Friday. It is quite a substantial effort to accomplish that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-15 12:53:53

[2016-08-16 06:57:10] #13 [Go To First Post]
Bapovs01 - Posts: 24
FWIW: when connection lost i disconnect en connect and it connects again to the server. Hope all of this is solved by the end of the week. Location: Amsterdam

[2016-08-18 06:36:14] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We expect the new server to be ready before tomorrow morning. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-19 06:10:30] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our new server is now set up. You will need to restart Sierra Chart if it is running to ensure that Sierra Chart will have it as one of the choices for connection. Can you also tell us how you have Global Settings >> Data/Trade Service Settings >> Use Data Feed 2 set. If this is set to Yes/True, then you still would be using the old server for now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-19 11:34:08] #16 [Go To First Post]
Bapovs01 - Posts: 24
Good to hear that the new server is up and running. I was not able to monitor the connection today, but leave it on for a couple of hours and see what the log will print. Use datafeed 2 was always set to FALSE and has never changed. I was wondering if you can tell if i'm connected to the new dataserver? were is it located, in Europe?

[2016-08-19 16:46:40] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We had a quick look and it does not look as though you are connected to the new server at the moment. The new server is in North America in Chicago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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