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SC Forex backfill errors

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[2016-08-05 07:49:45] #1 [Go To First Post]
JohnL - Posts: 27
When requesting a Forex symbol (using EURUSD here), my SC instance is unresponsive for around 6 minutes and I don't get a full backfill. I got about 7 hours worth of data from 90 days ago and then nothing until the last 40 minutes or so from today. Attached are the logs. The first part is out of sequence since there are so many repeated errors that I can't copy the full log. Enabled for: NYMEX (Trading Account Required) \| 2016-08-05 00:37:45 Enabled for: CBOE Indices \| 2016-08-05 00:37:45 Enabled for: NYSE Indices \| 2016-08-05 00:37:45 Received 1 data feed usernames. \| 2016-08-05 00:37:45 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-05 00:37:45 Current selected Data/Trading service: SC Data - All Services \| 2016-08-05 00:37:45 Chart Update Interval: 40 \| 2016-08-05 00:37:45 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-08-05 00:37:45 2016-08-05 00:37:45 Local computer time \| 2016-08-05 00:37:45 2016-08-05 07:37:45 Local computer time in UTC \| 2016-08-05 00:37:45 2016-08-05 00:37:45 Local computer time in SC Time Zone \| 2016-08-05 00:37:45 2016-08-05 06:45:11 Server time in UTC \| 2016-08-05 00:37:45 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2016-08-05 00:37:45 Program path: C:\SC\SierraChart-4\ \| 2016-08-05 00:37:45 Data Files path: C:\SC\SierraChart-4\Data\ \| 2016-08-05 00:37:45 OS Version Number: 6.1 \| 2016-08-05 00:37:45 Locale Setting: C \| 2016-08-05 00:37:45 DTC - Unrecognized message. Size: 0. Type: 0. \| 2016-08-05 00:07:57 .. Many thousands of these messages with same timestamp DTC - Unrecognized message. Size: 0. Type: 0. \| 2016-08-05 00:13:47 .. Many thousands more of these messages with same timestamp HD Request # 4 \| Error downloading historical Intraday data for EURUSD. The download timed out. \| 2016-08-05 00:13:47 DTC - Unrecognized message. Size: 0. Type: 0. \| 2016-08-05 00:13:47 .. Many more of these with same timestamp Socket (20) \| Shutdown and closed. \| 2016-08-05 00:13:47 HD Request # 4 \| Received 31086 records from 2016-05-08 14:00:06 to 2016-05-08 21:17:38 (7.3 hours) and wrote 31085 records for EURUSD \| 2016-08-05 00:13:47 Added 1598 Time and Sales records to Intraday data file for EURUSD after download. \| 2016-08-05 00:13:47 HD Request # 4 \| Intraday download COMPLETE for EURUSD. Completion time: 5m 52s. Unique request ID: 3 \| 2016-08-05 00:13:47 Removed historical data download ID 3 \| 2016-08-05 00:13:47 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 00:13:47 Intraday chart data file opened for EURUSD \| 2016-08-05 00:13:47 SC DTC Data \| Connecting to the server ds5.sierracharts.com. Port 10048 \| 2016-08-05 00:13:48 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 00:13:48 Socket (22) \| Connected. \| 2016-08-05 00:13:48 SC DTC Data \| Connected to server. \| 2016-08-05 00:13:48 SC DTC Data \| Sending Encoding Request to server \| 2016-08-05 00:13:48 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-08-05 00:13:48 SC DTC Data \| Sending logon request message. \| 2016-08-05 00:13:48 SC DTC Data \| Received logon response. \| 2016-08-05 00:13:50 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-08-05 00:13:50 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 00:13:50 SC DTC Data \| Successfully connected. \| 2016-08-05 00:13:50 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 00:13:50 SC DTC Data \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-05 00:13:50 Delaying start of download for EURUSD \| 2016-08-05 00:13:50 HD Request # 5 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 00:13:55 HD Request # 5 \| Download start Date-Time: 2016-08-05 00:08:48.000 \| 2016-08-05 00:13:55 HD Request # 5 \| Using server: ds4.sierracharts.com port 80 \| 2016-08-05 00:13:55 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 00:13:55 Socket (23) \| Connected. \| 2016-08-05 00:13:55 HD Request # 5 \| Sending historical data logon request message. \| 2016-08-05 00:13:55 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2016-08-05 00:08:48. Record interval: 0. Symbol: EURUSD \| 2016-08-05 00:13:55 HD Request # 5 \| Decompressing data. \| 2016-08-05 00:13:55 HD Request # 5 \| Receiving Intraday data for EURUSD starting at 2016-08-05 00:08:48 \| 2016-08-05 00:13:55 HD Request # 5 \| Timestamp of first Intraday data file record written: 2016-08-05 00:08:52 \| 2016-08-05 00:13:55 Socket (23) \| Shutdown and closed. \| 2016-08-05 00:13:56 The network socket for historical data has been closed. \| 2016-08-05 00:13:56 HD Request # 5 \| Received 852 records from 2016-08-05 00:08:48 to 2016-08-05 00:13:54 (5.1 minutes) and wrote 848 records for EURUSD \| 2016-08-05 00:13:56 HD Request # 5 \| Intraday download COMPLETE for EURUSD. Completion time: 1s. Unique request ID: 4 \| 2016-08-05 00:13:56 Removed historical data download ID 4 \| 2016-08-05 00:13:56 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 00:13:56 Intraday chart data file opened for EURUSD \| 2016-08-05 00:13:56 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 00:14:04

[2016-08-05 08:03:28] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Who is your Internet service provider and where are you located? There are probably 10,000 of these requests a day and we have just a handful of these reports. At this point in time our best determination is that there is some internet service provider or Internet backbone operator which is corrupting the data. This has been a very concerning problem because something like this has not happened previously and there is no indication at all that this problem is with any of our systems or software. We have run a large number of tests on our side with no problems. And we only have a handful of reports of a problem. To solve this: DTC - Unrecognized message. Size: 0. Type: 0. \| 2016-08-05 00:07:57 Immediately update to the latest prerelease with Help >> Download Prerelease. We have solved this. Sierra Chart will no longer freeze because this message will not repeat an excessive number of times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-05 08:09:44

[2016-08-05 08:25:11] #3 [Go To First Post]
JohnL - Posts: 27
I am using Comcast cable internet (Xfinity) in Northern California (Los Altos). Below is log with version 1450. Reading Internal Order ID file. \| 2016-08-05 01:12:46 Reading Trade Orders file. \| 2016-08-05 01:12:46 Reading Trade Positions file. \| 2016-08-05 01:12:46 Software version: 1450 \| 2016-08-05 01:12:46 Uses New Spreadsheets \| 2016-08-05 01:12:46 Usage end date: 2017-06-27 \| 2016-08-05 01:12:46 Enabled for: Advanced Features. \| 2016-08-05 01:12:46 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-05 01:12:46 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-08-05 01:12:46 Enabled for: INDEXES_DATA_BARCHART \| 2016-08-05 01:12:46 Enabled for: CME (Trading Account Required) \| 2016-08-05 01:12:46 Enabled for: CBOT (Trading Account Required) \| 2016-08-05 01:12:46 Enabled for: COMEX (Trading Account Required) \| 2016-08-05 01:12:46 Enabled for: NYMEX (Trading Account Required) \| 2016-08-05 01:12:46 Enabled for: CBOE Indices \| 2016-08-05 01:12:46 Enabled for: NYSE Indices \| 2016-08-05 01:12:46 Received 1 data feed usernames. \| 2016-08-05 01:12:46 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-05 01:12:46 Current selected Data/Trading service: SC Data - All Services \| 2016-08-05 01:12:46 Chart Update Interval: 40 \| 2016-08-05 01:12:46 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-08-05 01:12:46 2016-08-05 01:12:50 Local computer time \| 2016-08-05 01:12:46 2016-08-05 08:12:50 Local computer time in UTC \| 2016-08-05 01:12:46 2016-08-05 01:12:50 Local computer time in SC Time Zone \| 2016-08-05 01:12:46 2016-08-05 08:12:49 Server time in UTC \| 2016-08-05 01:12:46 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-08-05 01:12:46 Program path: C:\SC\SierraChart-4\ \| 2016-08-05 01:12:46 Data Files path: C:\SC\SierraChart-4\Data\ \| 2016-08-05 01:12:46 OS Version Number: 6.1 \| 2016-08-05 01:12:46 Locale Setting: C \| 2016-08-05 01:12:46 Checking for new symbol settings for scdataallservices \| 2016-08-05 01:12:46 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-08-05 01:12:46 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-08-05 01:12:46 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-08-05 01:12:46 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-08-05 01:12:51 Requesting symbol settings for scdataallservices. Overwrite = on. \| 2016-08-05 01:12:55 SC Data - All Services \| Connected to data server. \| 2016-08-05 01:12:56 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2016-08-05 01:12:56 Symbol settings received. \| 2016-08-05 01:13:00 Processed received symbol settings \| 2016-08-05 01:13:00 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' \| 2016-08-05 01:13:00 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-08-05 01:13:04 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-08-05 01:13:04 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-05 01:13:04 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-08-05 01:13:04 EURUSD 1 Min #1 \| Reloading chart. \| 2016-08-05 01:13:34 EURUSD 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 01:13:34 Using Bid/Ask average for last trade price for EURUSD \| 2016-08-05 01:13:34 SC DTC Data \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2016-08-05 01:13:34 SC DTC Data \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-08-05 01:13:34 SC DTC Data \| Requesting security definition data for: EURUSD. ID: 1 \| 2016-08-05 01:13:34 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 01:13:34 Market data subscription status is not known while delaying historical data download for symbol: EURUSD \| 2016-08-05 01:13:34 Delaying start of download for EURUSD \| 2016-08-05 01:13:34 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 01:13:34 Socket (4) \| Connected. \| 2016-08-05 01:13:34 SC DTC Data \| Connected to server. \| 2016-08-05 01:13:34 SC DTC Data \| Sending Encoding Request to server \| 2016-08-05 01:13:34 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-08-05 01:13:34 SC DTC Data \| Sending logon request message. \| 2016-08-05 01:13:34 SC DTC Data \| Received logon response. \| 2016-08-05 01:13:35 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-08-05 01:13:35 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 01:13:35 SC DTC Data \| Successfully connected. \| 2016-08-05 01:13:35 SC DTC Data \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-05 01:13:35 Market data subscription status is not known while delaying historical data download for symbol: EURUSD \| 2016-08-05 01:13:35 Delaying start of download for EURUSD \| 2016-08-05 01:13:36 HD Request # 2 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 01:13:40 Compressing file: C:\SC\SierraChart-4\Data\EURUSD.scid. This may take a while. \| 2016-08-05 01:13:40 HD Request # 2 \| Download start Date-Time: 2016-05-07 01:13:39.000 \| 2016-08-05 01:13:40 HD Request # 2 \| Using server: ds5.sierracharts.com port 80 \| 2016-08-05 01:13:40 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 01:13:40 Socket (5) \| Connected. \| 2016-08-05 01:13:40 HD Request # 2 \| Sending historical data logon request message. \| 2016-08-05 01:13:40 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-05-07 01:13:39. Record interval: 0. Symbol: EURUSD \| 2016-08-05 01:13:40 HD Request # 2 \| Decompressing data. \| 2016-08-05 01:13:40 HD Request # 2 \| Receiving Intraday data for EURUSD starting at 2016-05-08 14:00:06 \| 2016-08-05 01:13:40 HD Request # 2 \| Timestamp of first Intraday data file record written: 2016-05-08 14:00:06 \| 2016-08-05 01:13:40 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 DTC - Unrecognized message. Size: 0. Type: 22320. \| 2016-08-05 01:13:41 HD Request # 2 \| Error downloading historical Intraday data for EURUSD. The download timed out. \| 2016-08-05 01:16:40 Socket (5) \| Shutdown and closed. \| 2016-08-05 01:16:40 HD Request # 2 \| Received 50072 records from 2016-05-08 14:00:06 to 2016-05-09 00:13:29 (10.2 hours) and wrote 50072 records for EURUSD \| 2016-08-05 01:16:40 Added 361 Time and Sales records to Intraday data file for EURUSD after download. \| 2016-08-05 01:16:40 HD Request # 2 \| Intraday download COMPLETE for EURUSD. Completion time: 3m 1s. Unique request ID: 1 \| 2016-08-05 01:16:40 Removed historical data download ID 1 \| 2016-08-05 01:16:40 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 01:16:40 Intraday chart data file opened for EURUSD \| 2016-08-05 01:16:40 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 01:16:51

[2016-08-05 08:41:01] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Just give us about 30 minutes. We are going to add an option to disable compression to see if that solves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-05 11:59:58] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to pre-release version 1451: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Uncheck Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Use Compression for Historical Data Downloads Re-download the data and let us know if that solves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-05 12:58:45] #6 [Go To First Post]
JohnL - Posts: 27
Still not backfilling, but now the realtime data is corrupted. Each tick is plotting a separate bar with a corrupted timestamp (0-00-00 00:00:00). Software version: 1451 \| 2016-08-05 05:47:16 Uses New Spreadsheets \| 2016-08-05 05:47:16 Usage end date: 2017-06-27 \| 2016-08-05 05:47:16 Enabled for: Advanced Features. \| 2016-08-05 05:47:16 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-05 05:47:16 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-08-05 05:47:16 Enabled for: INDEXES_DATA_BARCHART \| 2016-08-05 05:47:16 Enabled for: CME (Trading Account Required) \| 2016-08-05 05:47:16 Enabled for: CBOT (Trading Account Required) \| 2016-08-05 05:47:16 Enabled for: COMEX (Trading Account Required) \| 2016-08-05 05:47:16 Enabled for: NYMEX (Trading Account Required) \| 2016-08-05 05:47:16 Enabled for: CBOE Indices \| 2016-08-05 05:47:16 Enabled for: NYSE Indices \| 2016-08-05 05:47:16 Received 1 data feed usernames. \| 2016-08-05 05:47:16 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-05 05:47:16 Current selected Data/Trading service: SC Data - All Services \| 2016-08-05 05:47:16 Chart Update Interval: 40 \| 2016-08-05 05:47:16 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-08-05 05:47:16 2016-08-05 05:47:15 Local computer time \| 2016-08-05 05:47:16 2016-08-05 12:47:15 Local computer time in UTC \| 2016-08-05 05:47:16 2016-08-05 05:47:15 Local computer time in SC Time Zone \| 2016-08-05 05:47:16 2016-08-05 12:39:52 Server time in UTC \| 2016-08-05 05:47:16 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-08-05 05:47:16 Program path: C:\SC\SierraChart-4\ \| 2016-08-05 05:47:16 Data Files path: C:\SC\SierraChart-4\Data\ \| 2016-08-05 05:47:16 OS Version Number: 6.1 \| 2016-08-05 05:47:16 Locale Setting: C \| 2016-08-05 05:47:16 File >> Disconnect selected. \| 2016-08-05 05:47:25 Socket (4) \| Shutdown and closed. \| 2016-08-05 05:47:25 SC DTC Data \| Disconnected from the server. \| 2016-08-05 05:47:25 SC Data - All Services \| Disconnected. \| 2016-08-05 05:47:25 SC Data - All Services \| Connected to data server. \| 2016-08-05 05:50:18 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2016-08-05 05:50:18 EURUSD 1 Min #1 \| Reloading chart. \| 2016-08-05 05:50:28 EURUSD 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 05:50:28 Using Bid/Ask average for last trade price for EURUSD \| 2016-08-05 05:50:28 SC DTC Data \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2016-08-05 05:50:28 SC DTC Data \| Connecting to the server ds4.sierracharts.com. Port 10048 \| 2016-08-05 05:50:28 SC DTC Data \| Requesting security definition data for: EURUSD. ID: 1 \| 2016-08-05 05:50:28 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 05:50:28 Market data subscription status is not known while delaying historical data download for symbol: EURUSD \| 2016-08-05 05:50:28 Delaying start of download for EURUSD \| 2016-08-05 05:50:28 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 05:50:28 Socket (13) \| Connected. \| 2016-08-05 05:50:28 SC DTC Data \| Connected to server. \| 2016-08-05 05:50:28 SC DTC Data \| Sending Encoding Request to server \| 2016-08-05 05:50:28 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-08-05 05:50:28 SC DTC Data \| Sending logon request message. \| 2016-08-05 05:50:28 SC DTC Data \| Received logon response. \| 2016-08-05 05:50:29 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-08-05 05:50:29 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 05:50:29 SC DTC Data \| Successfully connected. \| 2016-08-05 05:50:29 SC DTC Data \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-05 05:50:29 Delaying start of download for EURUSD \| 2016-08-05 05:50:29 HD Request # 5 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 05:50:34 Compressing file: C:\SC\SierraChart-4\Data\EURUSD.scid. This may take a while. \| 2016-08-05 05:50:34 HD Request # 5 \| Download start Date-Time: 2016-05-07 05:50:34.000 \| 2016-08-05 05:50:34 HD Request # 5 \| Using server: ds4.sierracharts.com port 10149 \| 2016-08-05 05:50:34 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 05:50:34 Socket (14) \| Connected. \| 2016-08-05 05:50:34 HD Request # 5 \| Sending historical data logon request message. \| 2016-08-05 05:50:34 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2016-05-07 05:50:34. Record interval: 0. Symbol: EURUSD \| 2016-08-05 05:50:34 HD Request # 5 \| Receiving Intraday data for EURUSD starting at 2016-05-08 14:00:06 \| 2016-08-05 05:50:34 HD Request # 5 \| Timestamp of first Intraday data file record written: 2016-05-08 14:00:06 \| 2016-08-05 05:50:34 HD Request # 5 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 05:50:35 Socket (14) \| Shutdown and closed. \| 2016-08-05 05:50:35 The network socket for historical data has been closed. \| 2016-08-05 05:50:35 HD Request # 5 \| Received 4153 records from 2016-05-08 14:00:06 to 2016-05-08 15:58:54 (118.8 minutes) and wrote 4153 records for EURUSD \| 2016-08-05 05:50:35 HD Request # 6 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 05:50:35 HD Request # 6 \| Download start Date-Time: 2016-05-08 15:58:54.000 \| 2016-08-05 05:50:35 HD Request # 6 \| Using server: ds5.sierracharts.com port 10149 \| 2016-08-05 05:50:35 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 05:50:35 Socket (15) \| Connected. \| 2016-08-05 05:50:35 HD Request # 6 \| Sending historical data logon request message. \| 2016-08-05 05:50:35 HD Request # 6 \| Requesting Intraday data. Start Date-Time: 2016-05-08 15:58:54. Record interval: 0. Symbol: EURUSD \| 2016-08-05 05:50:35 HD Request # 6 \| Receiving Intraday data for EURUSD starting at 2016-05-08 15:58:54 \| 2016-08-05 05:50:35 HD Request # 6 \| Timestamp of first Intraday data file record written: 2016-05-08 15:58:54 \| 2016-08-05 05:50:35 HD Request # 6 \| Out of order historical Intraday data. Timestamp before out of order data: 0-00-00 00:00:00. First Timestamp of record being filtered out: 2016-05-08 16:28:15. \| 2016-08-05 05:50:36 HD Request # 6 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 05:50:36 Socket (15) \| Shutdown and closed. \| 2016-08-05 05:50:36 The network socket for historical data has been closed. \| 2016-08-05 05:50:36 HD Request # 6 \| Received 14696 records from 2016-05-08 15:58:54 to 2016-05-08 18:28:49 (2.5 hours) and wrote 1424 records for EURUSD \| 2016-08-05 05:50:36 HD Request # 7 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 05:50:36 HD Request # 7 \| Download start Date-Time: 0-00-00 00:00:00.5703731 \| 2016-08-05 05:50:36 HD Request # 7 \| Using server: ds4.sierracharts.com port 10149 \| 2016-08-05 05:50:36 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 05:50:36 Socket (16) \| Connected. \| 2016-08-05 05:50:36 HD Request # 7 \| Sending historical data logon request message. \| 2016-08-05 05:50:36 HD Request # 7 \| Requesting Intraday data. Start Date-Time: 0-00-00 00:00:00. Record interval: 0. Symbol: EURUSD \| 2016-08-05 05:50:36 HD Request # 7 \| Receiving Intraday data for EURUSD starting at 2016-08-04 05:50:38 \| 2016-08-05 05:50:36 HD Request # 7 \| Error downloading historical Intraday data for EURUSD. The download timed out. \| 2016-08-05 05:53:36 Socket (16) \| Shutdown and closed. \| 2016-08-05 05:53:36 HD Request # 7 \| Received 1656 records from 2016-08-04 05:50:38 to 2016-08-04 05:58:00 (7.4 minutes) and wrote 0 records for EURUSD \| 2016-08-05 05:53:36 HD Request # 7 \| Intraday download COMPLETE for EURUSD. Completion time: 3m. Unique request ID: 3 \| 2016-08-05 05:53:36 Removed historical data download ID 3 \| 2016-08-05 05:53:36 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 05:53:36 Intraday chart data file opened for EURUSD \| 2016-08-05 05:53:36 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 05:53:44

[2016-08-05 17:42:15] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Try using port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Also refer to help topic 2.1.2: https://www.sierrachart.com/index.php?page=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-05 19:27:24] #8 [Go To First Post]
JohnL - Posts: 27
If I delete from the last few good bars from backfill (May 9 2016), the corrupted date for realtime data goes away, however, I only get 6 more minutes backfill. The corrupted date problem is intermittent. I can do the same process of deleting .scid file and re-opening the chart and sometimes it doesn't happen. Here are the logs for uncompressed with port 80. Software version: 1451 \| 2016-08-05 12:07:47 Uses New Spreadsheets \| 2016-08-05 12:07:47 Usage end date: 2017-06-27 \| 2016-08-05 12:07:47 Enabled for: Advanced Features. \| 2016-08-05 12:07:47 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-05 12:07:47 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-08-05 12:07:47 Enabled for: INDEXES_DATA_BARCHART \| 2016-08-05 12:07:47 Enabled for: CME (Trading Account Required) \| 2016-08-05 12:07:47 Enabled for: CBOT (Trading Account Required) \| 2016-08-05 12:07:47 Enabled for: COMEX (Trading Account Required) \| 2016-08-05 12:07:47 Enabled for: NYMEX (Trading Account Required) \| 2016-08-05 12:07:47 Enabled for: CBOE Indices \| 2016-08-05 12:07:47 Enabled for: NYSE Indices \| 2016-08-05 12:07:47 Received 1 data feed usernames. \| 2016-08-05 12:07:47 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-05 12:07:47 Current selected Data/Trading service: SC Data - All Services \| 2016-08-05 12:07:47 Chart Update Interval: 40 \| 2016-08-05 12:07:47 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-08-05 12:07:47 2016-08-05 12:07:47 Local computer time \| 2016-08-05 12:07:47 2016-08-05 19:07:47 Local computer time in UTC \| 2016-08-05 12:07:47 2016-08-05 12:07:47 Local computer time in SC Time Zone \| 2016-08-05 12:07:47 2016-08-05 12:39:52 Server time in UTC \| 2016-08-05 12:07:47 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2016-08-05 12:07:47 Program path: C:\SC\SierraChart-4\ \| 2016-08-05 12:07:47 Data Files path: C:\SC\SierraChart-4\Data\ \| 2016-08-05 12:07:47 OS Version Number: 6.1 \| 2016-08-05 12:07:47 Locale Setting: C \| 2016-08-05 12:07:47 EURUSD 1 Min #1 \| Reloading chart. \| 2016-08-05 12:07:59 File >> Disconnect selected. \| 2016-08-05 12:08:16 Socket (92) \| Shutdown and closed. \| 2016-08-05 12:08:16 SC DTC Data \| Disconnected from the server. \| 2016-08-05 12:08:16 SC Data - All Services \| Disconnected. \| 2016-08-05 12:08:16 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 12:08:30 Reloading all charts with filename: EURUSD.scid \| 2016-08-05 12:08:30 HD Request # 14 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:08:30 HD Request # 14 \| Download start Date-Time: 2016-05-07 12:08:29.000 \| 2016-08-05 12:08:30 HD Request # 14 \| Using server: ds5.sierracharts.com port 80 \| 2016-08-05 12:08:30 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 12:08:30 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-05 12:08:30 EURUSD [M] 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 12:08:30 SC Data - All Services \| Connected to data server. \| 2016-08-05 12:08:30 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2016-08-05 12:08:30 Using Bid/Ask average for last trade price for EURUSD \| 2016-08-05 12:08:30 SC DTC Data \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2016-08-05 12:08:30 SC DTC Data \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-08-05 12:08:30 SC DTC Data \| Requesting security definition data for: EURUSD. ID: 1 \| 2016-08-05 12:08:30 Historical Intraday data request for EURUSD is discarded because a matching download is in progress and the new one is not for earlier data. \| 2016-08-05 12:08:30 Intraday data recording state for symbol EURUSD has been reset to 'Downloading'. \| 2016-08-05 12:08:30 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 12:08:30 Socket (218) \| Connected. \| 2016-08-05 12:08:30 HD Request # 14 \| Sending historical data logon request message. \| 2016-08-05 12:08:30 Socket (219) \| Connected. \| 2016-08-05 12:08:30 SC DTC Data \| Connected to server. \| 2016-08-05 12:08:30 SC DTC Data \| Sending Encoding Request to server \| 2016-08-05 12:08:30 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-08-05 12:08:30 SC DTC Data \| Sending logon request message. \| 2016-08-05 12:08:30 HD Request # 14 \| Requesting Intraday data. Start Date-Time: 2016-05-07 12:08:29. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:08:31 SC DTC Data \| Received logon response. \| 2016-08-05 12:08:31 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-08-05 12:08:31 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-05 12:08:31 SC DTC Data \| Successfully connected. \| 2016-08-05 12:08:31 SC DTC Data \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-05 12:08:31 HD Request # 14 \| Receiving Intraday data for EURUSD starting at 2016-05-08 14:00:06 \| 2016-08-05 12:08:31 HD Request # 14 \| Timestamp of first Intraday data file record written: 2016-05-08 14:00:06 \| 2016-08-05 12:08:31 HD Request # 14 \| Out of order historical Intraday data. Timestamp before out of order data: 2016-05-08 16:34:45. First Timestamp of record being filtered out: 2015-04-16 07:54:13. \| 2016-08-05 12:08:31 HD Request # 14 \| Historical error filtered for EURUSD, Prior High=0.284754, Prior Low=1.138890, Prior DateTime(UTC)=2016-05-08 23:46:14, High=1.139020, Low=1.138880, DateTime(UTC)=2016-05-08 23:46:14, Time Diff=0 seconds, Percent=300.000031%. \| 2016-08-05 12:08:31 * HD Request # 14 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 12:08:32 Socket (218) \| Shutdown and closed. \| 2016-08-05 12:08:32 The network socket for historical data has been closed. \| 2016-08-05 12:08:32 HD Request # 14 \| Received 35351 records from 2016-05-08 14:00:06 to 2016-05-08 22:29:10 (8.5 hours) and wrote 35349 records for EURUSD \| 2016-08-05 12:08:32 Delaying start of download for EURUSD \| 2016-08-05 12:08:32 HD Request # 15 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:08:36 HD Request # 15 \| Download start Date-Time: 2016-05-08 22:29:10.000 \| 2016-08-05 12:08:36 HD Request # 15 \| Using server: ds4.sierracharts.com port 80 \| 2016-08-05 12:08:36 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 12:08:36 Socket (220) \| Connected. \| 2016-08-05 12:08:36 HD Request # 15 \| Sending historical data logon request message. \| 2016-08-05 12:08:36 HD Request # 15 \| Requesting Intraday data. Start Date-Time: 2016-05-08 22:29:10. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:08:36 HD Request # 15 \| Receiving Intraday data for EURUSD starting at 2016-05-08 22:29:10 \| 2016-08-05 12:08:36 HD Request # 15 \| Timestamp of first Intraday data file record written: 2016-05-08 22:29:10 \| 2016-08-05 12:08:36 HD Request # 15 \| Out of order historical Intraday data. Timestamp before out of order data: 0-00-00 00:00:00. First Timestamp of record being filtered out: 2016-05-08 22:38:12. \| 2016-08-05 12:08:37 HD Request # 15 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 12:08:37 Socket (220) \| Shutdown and closed. \| 2016-08-05 12:08:37 The network socket for historical data has been closed. \| 2016-08-05 12:08:37 HD Request # 15 \| Received 11279 records from 2016-05-08 22:29:10 to 2016-05-09 00:00:08 (91.0 minutes) and wrote 594 records for EURUSD \| 2016-08-05 12:08:37 HD Request # 16 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:08:37 HD Request # 16 \| Download start Date-Time: 0-00-00 00:00:00.5703731 \| 2016-08-05 12:08:37 HD Request # 16 \| Using server: ds5.sierracharts.com port 80 \| 2016-08-05 12:08:37 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 12:08:37 Socket (221) \| Connected. \| 2016-08-05 12:08:37 HD Request # 16 \| Sending historical data logon request message. \| 2016-08-05 12:08:37 HD Request # 16 \| Requesting Intraday data. Start Date-Time: 0-00-00 00:00:00. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:08:37 HD Request # 16 \| Receiving Intraday data for EURUSD starting at 2016-08-04 12:08:39 \| 2016-08-05 12:08:38 HD Request # 16 \| Error downloading historical Intraday data for EURUSD. The download timed out. \| 2016-08-05 12:11:37 Socket (221) \| Shutdown and closed. \| 2016-08-05 12:11:37 HD Request # 16 \| Received 18963 records from 2016-08-04 12:08:39 to 2016-08-04 20:29:32 (8.3 hours) and wrote 0 records for EURUSD \| 2016-08-05 12:11:37 HD Request # 16 \| Intraday download COMPLETE for EURUSD. Completion time: 3m. Unique request ID: 10 \| 2016-08-05 12:11:37 Removed historical data download ID 10 \| 2016-08-05 12:11:37 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 12:11:37 Intraday chart data file opened for EURUSD \| 2016-08-05 12:11:37 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 12:11:43 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 12:12:16 HD Request # 17 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:12:16 HD Request # 17 \| Download start Date-Time: 0-00-00 00:00:00.5703731 \| 2016-08-05 12:12:16 HD Request # 17 \| Using server: ds4.sierracharts.com port 80 \| 2016-08-05 12:12:16 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 12:12:16 Socket (224) \| Connected. \| 2016-08-05 12:12:16 HD Request # 17 \| Sending historical data logon request message. \| 2016-08-05 12:12:16 HD Request # 17 \| Requesting Intraday data. Start Date-Time: 0-00-00 00:00:00. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:12:17 HD Request # 17 \| Receiving Intraday data for EURUSD starting at 2016-08-04 12:12:16 \| 2016-08-05 12:12:17 Socket (224) \| Shutdown and closed. \| 2016-08-05 12:12:18 The network socket for historical data has been closed. \| 2016-08-05 12:12:18 HD Request # 17 \| Error downloading historical Intraday data for EURUSD. Received historical price data reject for request identifier that differs from current request. \| 2016-08-05 12:12:18 HD Request # 17 \| Received 34214 records from 2016-08-04 12:12:16 to 2016-08-05 00:27:11 (12.2 hours) and wrote 0 records for EURUSD \| 2016-08-05 12:12:18 HD Request # 17 \| Intraday download COMPLETE for EURUSD. Completion time: 2s. Unique request ID: 12 \| 2016-08-05 12:12:18 Removed historical data download ID 12 \| 2016-08-05 12:12:18 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 12:12:18 Intraday chart data file opened for EURUSD \| 2016-08-05 12:12:18 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 12:12:24 HD Request # 18 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:12:24 HD Request # 18 \| Download start Date-Time: 0-00-00 00:00:00.5703731 \| 2016-08-05 12:12:24 HD Request # 18 \| Using server: ds5.sierracharts.com port 80 \| 2016-08-05 12:12:24 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 12:12:24 Socket (225) \| Connected. \| 2016-08-05 12:12:24 HD Request # 18 \| Sending historical data logon request message. \| 2016-08-05 12:12:24 HD Request # 18 \| Requesting Intraday data. Start Date-Time: 0-00-00 00:00:00. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:12:24 HD Request # 18 \| Receiving Intraday data for EURUSD starting at 2016-08-04 12:12:16 \| 2016-08-05 12:12:24 Socket (225) \| Shutdown and closed. \| 2016-08-05 12:12:25 The network socket for historical data has been closed. \| 2016-08-05 12:12:25 HD Request # 18 \| Received 5612 records from 2016-08-04 12:12:16 to 2016-08-04 14:40:55 (2.5 hours) and wrote 0 records for EURUSD \| 2016-08-05 12:12:25 HD Request # 18 \| Timestamp of first Intraday data file record written: 2016-08-05 12:12:25 \| 2016-08-05 12:12:25 Added 3 Time and Sales records to Intraday data file for EURUSD after download. \| 2016-08-05 12:12:25 HD Request # 18 \| Intraday download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 13 \| 2016-08-05 12:12:25 Removed historical data download ID 13 \| 2016-08-05 12:12:25 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 12:12:25 Intraday chart data file opened for EURUSD \| 2016-08-05 12:12:25 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 12:12:34 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 12:12:34 HD Request # 19 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:12:34 HD Request # 19 \| Download start Date-Time: 2016-05-08 22:34:59.000 \| 2016-08-05 12:12:34 HD Request # 19 \| Disabling Intraday chart updating for symbol during historical data download. \| 2016-08-05 12:12:34 HD Request # 19 \| Using server: ds4.sierracharts.com port 80 \| 2016-08-05 12:12:34 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 12:12:34 Socket (226) \| Connected. \| 2016-08-05 12:12:34 HD Request # 19 \| Sending historical data logon request message. \| 2016-08-05 12:12:34 HD Request # 19 \| Requesting Intraday data. Start Date-Time: 2016-05-08 22:34:59. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:12:34 HD Request # 19 \| Receiving Intraday data for EURUSD starting at 2016-05-08 22:34:59 \| 2016-08-05 12:12:34 HD Request # 19 \| Truncating file to starting Date-Time of 2016-05-08 22:34:59 \| 2016-08-05 12:12:34 HD Request # 19 \| Timestamp of first Intraday data file record written: 2016-05-08 22:34:59 \| 2016-08-05 12:12:34 Socket (226) \| Shutdown and closed. \| 2016-08-05 12:12:35 The network socket for historical data has been closed. \| 2016-08-05 12:12:35 HD Request # 19 \| Received 22853 records from 2016-05-08 22:34:59 to 2016-05-09 00:54:36 (2.3 hours) and wrote 22853 records for EURUSD \| 2016-08-05 12:12:35 Added 2499 Time and Sales records to Intraday data file for EURUSD after download. \| 2016-08-05 12:12:35 HD Request # 19 \| Intraday download COMPLETE for EURUSD. Completion time: 1s. Unique request ID: 14 \| 2016-08-05 12:12:35 Removed historical data download ID 14 \| 2016-08-05 12:12:35 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 12:12:35 Intraday chart data file opened for EURUSD \| 2016-08-05 12:12:35 HD Request # 19 \| Enabling Intraday chart updating for symbol. \| 2016-08-05 12:12:35 HD Request # 19 \| Reloading Intraday charts for EURUSD \| 2016-08-05 12:12:35 Reloading all charts with filename: EURUSD.scid \| 2016-08-05 12:12:35 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-05 12:12:35 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 12:12:44 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-05 12:13:57 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-05 12:14:14 HD Request # 20 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:14:14 HD Request # 20 \| Download start Date-Time: 2016-05-09 00:52:59.000 \| 2016-08-05 12:14:14 HD Request # 20 \| Disabling Intraday chart updating for symbol during historical data download. \| 2016-08-05 12:14:14 HD Request # 20 \| Using server: ds5.sierracharts.com port 80 \| 2016-08-05 12:14:14 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 12:14:14 Socket (228) \| Connected. \| 2016-08-05 12:14:14 HD Request # 20 \| Sending historical data logon request message. \| 2016-08-05 12:14:14 HD Request # 20 \| Requesting Intraday data. Start Date-Time: 2016-05-09 00:52:59. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:14:14 HD Request # 20 \| Receiving Intraday data for EURUSD starting at 2016-05-09 00:53:01 \| 2016-08-05 12:14:14 HD Request # 20 \| Truncating file to starting Date-Time of 2016-05-09 00:53:01 \| 2016-08-05 12:14:14 HD Request # 20 \| Timestamp of first Intraday data file record written: 2016-05-09 00:53:01 \| 2016-08-05 12:14:14 HD Request # 20 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 12:14:17 Socket (228) \| Shutdown and closed. \| 2016-08-05 12:14:17 The network socket for historical data has been closed. \| 2016-08-05 12:14:17 HD Request # 20 \| Received 55267 records from 2016-05-09 00:53:01 to 2016-05-09 05:22:40 (4.5 hours) and wrote 55267 records for EURUSD \| 2016-08-05 12:14:17 HD Request # 21 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:14:17 HD Request # 21 \| Download start Date-Time: 2016-05-09 00:52:59.000 \| 2016-08-05 12:14:17 HD Request # 21 \| Disabling Intraday chart updating for symbol during historical data download. \| 2016-08-05 12:14:17 HD Request # 21 \| Using server: ds4.sierracharts.com port 80 \| 2016-08-05 12:14:17 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-05 12:14:17 Socket (229) \| Connected. \| 2016-08-05 12:14:17 HD Request # 21 \| Sending historical data logon request message. \| 2016-08-05 12:14:17 HD Request # 21 \| Requesting Intraday data. Start Date-Time: 2016-05-09 00:52:59. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:14:17 HD Request # 21 \| Receiving Intraday data for EURUSD starting at 2016-05-09 00:53:01 \| 2016-08-05 12:14:17 HD Request # 21 \| Truncating file to starting Date-Time of 2016-05-09 00:53:01 \| 2016-08-05 12:14:17 HD Request # 21 \| Timestamp of first Intraday data file record written: 2016-05-09 00:53:01 \| 2016-08-05 12:14:17 HD Request # 21 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 12:14:18 Socket (229) \| Shutdown and closed. \| 2016-08-05 12:14:18 The network socket for historical data has been closed. \| 2016-08-05 12:14:18 HD Request # 21 \| Received 10968 records from 2016-05-09 00:53:01 to 2016-05-09 01:48:19 (55.3 minutes) and wrote 10968 records for EURUSD \| 2016-08-05 12:14:18 HD Request # 22 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-05 12:14:18 HD Request # 22 \| Download start Date-Time: 2016-05-09 00:52:59.000 \| 2016-08-05 12:14:18 HD Request # 22 \| Disabling Intraday chart updating for symbol during historical data download. \| 2016-08-05 12:14:18 HD Request # 22 \| Using server: ds5.sierracharts.com port 80 \| 2016-08-05 12:14:18 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-05 12:14:18 Socket (230) \| Connected. \| 2016-08-05 12:14:18 HD Request # 22 \| Sending historical data logon request message. \| 2016-08-05 12:14:18 HD Request # 22 \| Requesting Intraday data. Start Date-Time: 2016-05-09 00:52:59. Record interval: 0. Symbol: EURUSD \| 2016-08-05 12:14:18 HD Request # 22 \| Receiving Intraday data for EURUSD starting at 2016-05-09 00:53:01 \| 2016-08-05 12:14:18 HD Request # 22 \| Truncating file to starting Date-Time of 2016-05-09 00:53:01 \| 2016-08-05 12:14:18 HD Request # 22 \| Timestamp of first Intraday data file record written: 2016-05-09 00:53:01 \| 2016-08-05 12:14:18 HD Request # 22 \| Error downloading historical Intraday data for EURUSD. Received historical price data record for request identifier that differs from current request. \| 2016-08-05 12:14:18 Socket (230) \| Shutdown and closed. \| 2016-08-05 12:14:18 The network socket for historical data has been closed. \| 2016-08-05 12:14:18 HD Request # 22 \| Received 1518 records from 2016-05-09 00:53:01 to 2016-05-09 00:58:55 (5.9 minutes) and wrote 1518 records for EURUSD \| 2016-08-05 12:14:18 Added 2496 Time and Sales records to Intraday data file for EURUSD after download. \| 2016-08-05 12:14:18 HD Request # 22 \| Intraday download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 15 \| 2016-08-05 12:14:18 Removed historical data download ID 15 \| 2016-08-05 12:14:18 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-05 12:14:18 Intraday chart data file opened for EURUSD \| 2016-08-05 12:14:18 HD Request # 22 \| Enabling Intraday chart updating for symbol. \| 2016-08-05 12:14:18 HD Request # 22 \| Reloading Intraday charts for EURUSD \| 2016-08-05 12:14:18 Reloading all charts with filename: EURUSD.scid \| 2016-08-05 12:14:18 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-05 12:14:18 Opened cached Intraday file: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-05 12:14:24

[2016-08-06 00:14:50] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We will try something else. Give us 1 Day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-06 13:17:05] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to version 1452. No longer use port 80. This is from the version Notes: Added the option Global Settings >> Data/Trade Service Settings >> SC Server Settings >> Use Encryption for Historical Data Downloads, in an effort to to work around corrupted data downloads that some users are experiencing. We would like to hear from users who are having a problem with receiving corrupted data during a historical data download, if this option resolves the problem. We would like to know if this resolves the problem. If so, we will have some additional comments about this. So after updating to version 1452 and enabling the option to use encryption, we want you to re-download data for the last day in a Forex chart, and do that 10 times in a row and see if you encounter any problems. If not this is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-06 13:27:28

[2016-08-06 20:35:45] #11 [Go To First Post]
JohnL - Posts: 27
Still getting errors. Here is the log. Reading Internal Order ID file. \| 2016-08-06 13:31:07 Reading Trade Orders file. \| 2016-08-06 13:31:07 Reading Trade Positions file. \| 2016-08-06 13:31:07 Software version: 1452 \| 2016-08-06 13:31:07 Uses New Spreadsheets \| 2016-08-06 13:31:07 Usage end date: 2017-06-27 \| 2016-08-06 13:31:07 Enabled for: Advanced Features. \| 2016-08-06 13:31:07 Enabled for: Sierra Chart Historical Data Service. \| 2016-08-06 13:31:07 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2016-08-06 13:31:07 Enabled for: INDEXES_DATA_BARCHART \| 2016-08-06 13:31:07 Enabled for: CME (Trading Account Required) \| 2016-08-06 13:31:07 Enabled for: CBOT (Trading Account Required) \| 2016-08-06 13:31:07 Enabled for: COMEX (Trading Account Required) \| 2016-08-06 13:31:07 Enabled for: NYMEX (Trading Account Required) \| 2016-08-06 13:31:07 Enabled for: CBOE Indices \| 2016-08-06 13:31:07 Enabled for: NYSE Indices \| 2016-08-06 13:31:07 Received 1 data feed usernames. \| 2016-08-06 13:31:07 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-08-06 13:31:07 Current selected Data/Trading service: SC Data - All Services \| 2016-08-06 13:31:07 Chart Update Interval: 40 \| 2016-08-06 13:31:07 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2016-08-06 13:31:07 2016-08-06 13:31:12 Local computer time \| 2016-08-06 13:31:07 2016-08-06 20:31:12 Local computer time in UTC \| 2016-08-06 13:31:07 2016-08-06 13:31:12 Local computer time in SC Time Zone \| 2016-08-06 13:31:07 2016-08-06 20:31:10 Server time in UTC \| 2016-08-06 13:31:07 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2016-08-06 13:31:07 Program path: C:\SC\SierraChart-4\ \| 2016-08-06 13:31:07 Data Files path: C:\SC\SierraChart-4\Data\ \| 2016-08-06 13:31:07 OS Version Number: 6.1 \| 2016-08-06 13:31:07 Locale Setting: C \| 2016-08-06 13:31:07 Checking for new symbol settings for scdataallservices \| 2016-08-06 13:31:07 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236. \| 2016-08-06 13:31:07 HTTPS connection to www.sierrachart.com:443 (3) \| Connected. \| 2016-08-06 13:31:07 HTTPS connection to www.sierrachart.com:443 (3) \| Starting TLS 1.2 connection. \| 2016-08-06 13:31:07 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection established. \| 2016-08-06 13:31:13 SC Data - All Services \| Connected to data server. \| 2016-08-06 13:31:17 NOTICE: Not connected to Live trading account to receive CME real-time futures data. \| 2016-08-06 13:31:17 Requesting symbol settings for scdataallservices. Overwrite = on. \| 2016-08-06 13:31:17 Symbol settings received. \| 2016-08-06 13:31:22 Processed received symbol settings \| 2016-08-06 13:31:22 It is recommended to reconnect to the data feed after processing symbol settings. Use 'File >> Disconnect' and 'File >> Connect to Data Feed' \| 2016-08-06 13:31:22 HTTPS connection to www.sierrachart.com:443 (3) \| SSL connection closed by remote side. \| 2016-08-06 13:31:27 HTTPS connection to www.sierrachart.com:443 (3) \| Connection gracefully closed by remote side. \| 2016-08-06 13:31:27 HTTPS connection to www.sierrachart.com:443 (3) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:31:27 HTTPS connection to www.sierrachart.com:443 (3) \| Shutdown and closed. \| 2016-08-06 13:31:27 EURUSD 1 Min #1 \| Reloading chart. \| 2016-08-06 13:32:32 Using Bid/Ask average for last trade price for EURUSD \| 2016-08-06 13:32:32 SC DTC Data \| Starting real-time market data updates for: EURUSD. ID: 1 \| 2016-08-06 13:32:32 SC DTC Data \| Connecting to the server ds5.sierracharts.com. Port 443 \| 2016-08-06 13:32:32 SC DTC Data \| Requesting security definition data for: EURUSD. ID: 1 \| 2016-08-06 13:32:32 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-06 13:32:32 Market data subscription status is not known while delaying historical data download for symbol: EURUSD \| 2016-08-06 13:32:32 Delaying start of download for EURUSD \| 2016-08-06 13:32:32 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-06 13:32:32 Socket (4) \| Connected. \| 2016-08-06 13:32:32 SC DTC Data \| Connected to server. \| 2016-08-06 13:32:32 SC DTC Data \| Sending Encoding Request to server \| 2016-08-06 13:32:32 SC DTC Data \| Setting DTC Encoding to Binary VLS \| 2016-08-06 13:32:32 SC DTC Data \| Sending logon request message. \| 2016-08-06 13:32:32 SC DTC Data \| Received logon response. \| 2016-08-06 13:32:33 SC DTC Data \| Server Name: SC Realtime Server. \| 2016-08-06 13:32:33 SC DTC Data \| Server protocol version: 7. Client protocol version: 7 \| 2016-08-06 13:32:33 SC DTC Data \| Successfully connected. \| 2016-08-06 13:32:33 SC DTC Data \| Restarting real-time data updates for symbol: EURUSD \| 2016-08-06 13:32:33 Market data subscription status is not known while delaying historical data download for symbol: EURUSD \| 2016-08-06 13:32:33 Delaying start of download for EURUSD \| 2016-08-06 13:32:34 HD Request # 2 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:32:38 HD Request # 2 \| Download start Date-Time: 2016-08-05 13:59:00.000 \| 2016-08-06 13:32:38 HD Request # 2 \| Using server: ds5.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:32:38 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-06 13:32:38 Socket (5) \| Connected. \| 2016-08-06 13:32:38 Socket (5) \| Starting TLS 1.2 connection. \| 2016-08-06 13:32:38 Socket (5) \| SSL connection established. \| 2016-08-06 13:32:38 HD Request # 2 \| Sending historical data logon request message. \| 2016-08-06 13:32:38 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2016-08-05 13:59:00. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:32:39 HD Request # 2 \| Decompressing data. \| 2016-08-06 13:32:39 HD Request # 2 \| Receiving Intraday data for EURUSD starting at 2016-08-05 13:59:00 \| 2016-08-06 13:32:39 Socket (5) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:32:39 Socket (5) \| SSL has been shut down. \| 2016-08-06 13:32:39 Socket (5) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:32:39 Socket (5) \| Shutdown and closed. \| 2016-08-06 13:32:39 The network socket for historical data has been closed. \| 2016-08-06 13:32:39 HD Request # 2 \| Received 2 records from 2016-08-05 13:59:00 to 2016-08-05 13:59:00 (0.0 seconds) and wrote 0 records for EURUSD \| 2016-08-06 13:32:39 HD Request # 2 \| Intraday download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 1 \| 2016-08-06 13:32:39 Removed historical data download ID 1 \| 2016-08-06 13:32:39 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-06 13:32:39 Intraday chart data file opened for EURUSD \| 2016-08-06 13:32:39 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-06 13:32:53 Reloading all charts with filename: EURUSD.scid \| 2016-08-06 13:32:53 HD Request # 3 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:32:53 HD Request # 3 \| Download start Date-Time: 2016-05-08 13:32:52.000 \| 2016-08-06 13:32:53 HD Request # 3 \| Using server: ds4.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:32:53 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-06 13:32:53 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-06 13:32:53 EURUSD [M] 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-06 13:32:53 Socket (6) \| Connected. \| 2016-08-06 13:32:53 Socket (6) \| Starting TLS 1.2 connection. \| 2016-08-06 13:32:53 Socket (6) \| SSL connection established. \| 2016-08-06 13:32:53 HD Request # 3 \| Sending historical data logon request message. \| 2016-08-06 13:32:53 HD Request # 3 \| Requesting Intraday data. Start Date-Time: 2016-05-08 13:32:52. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:32:54 HD Request # 3 \| Decompressing data. \| 2016-08-06 13:32:54 HD Request # 3 \| Receiving Intraday data for EURUSD starting at 2016-05-08 14:00:06 \| 2016-08-06 13:32:54 HD Request # 3 \| Timestamp of first Intraday data file record written: 2016-05-08 14:00:06 \| 2016-08-06 13:32:54 Socket (6) \| Error reading. SSL Error: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac \| 2016-08-06 13:32:55 * Socket (6) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:32:55 Socket (6) \| SSL has been shut down. \| 2016-08-06 13:32:55 Socket (6) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:32:55 Socket (6) \| Shutdown and closed. \| 2016-08-06 13:32:55 HD Request # 3 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2016-08-06 13:32:55 HD Request # 3 \| Received 90952 records from 2016-05-08 14:00:06 to 2016-05-09 03:44:51 (13.7 hours) and wrote 90952 records for EURUSD \| 2016-08-06 13:32:55 HD Request # 4 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:32:55 HD Request # 4 \| Download start Date-Time: 2016-05-09 03:44:51.000 \| 2016-08-06 13:32:55 HD Request # 4 \| Using server: ds5.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:32:55 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-06 13:32:55 Socket (7) \| Connected. \| 2016-08-06 13:32:55 Socket (7) \| Starting TLS 1.2 connection. \| 2016-08-06 13:32:55 Socket (7) \| SSL connection established. \| 2016-08-06 13:32:55 HD Request # 4 \| Sending historical data logon request message. \| 2016-08-06 13:32:55 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2016-05-09 03:44:51. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:32:55 HD Request # 4 \| Decompressing data. \| 2016-08-06 13:32:55 HD Request # 4 \| Receiving Intraday data for EURUSD starting at 2016-05-09 03:44:51 \| 2016-08-06 13:32:55 HD Request # 4 \| Timestamp of first Intraday data file record written: 2016-05-09 03:44:51 \| 2016-08-06 13:32:55 Socket (7) \| Error reading. SSL Error: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac \| 2016-08-06 13:32:56 * Socket (7) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:32:56 Socket (7) \| SSL has been shut down. \| 2016-08-06 13:32:56 Socket (7) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:32:56 Socket (7) \| Shutdown and closed. \| 2016-08-06 13:32:56 HD Request # 4 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2016-08-06 13:32:56 HD Request # 4 \| Received 16703 records from 2016-05-09 03:44:51 to 2016-05-09 05:04:14 (79.4 minutes) and wrote 16701 records for EURUSD \| 2016-08-06 13:32:56 HD Request # 5 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:32:56 HD Request # 5 \| Download start Date-Time: 2016-05-09 05:04:14.000 \| 2016-08-06 13:32:56 HD Request # 5 \| Using server: ds4.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:32:56 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-06 13:32:56 Socket (8) \| Connected. \| 2016-08-06 13:32:56 Socket (8) \| Starting TLS 1.2 connection. \| 2016-08-06 13:32:56 Socket (8) \| SSL connection established. \| 2016-08-06 13:32:56 HD Request # 5 \| Sending historical data logon request message. \| 2016-08-06 13:32:56 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2016-05-09 05:04:14. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:32:56 HD Request # 5 \| Decompressing data. \| 2016-08-06 13:32:56 HD Request # 5 \| Receiving Intraday data for EURUSD starting at 2016-05-09 05:04:14 \| 2016-08-06 13:32:56 HD Request # 5 \| Timestamp of first Intraday data file record written: 2016-05-09 05:04:14 \| 2016-08-06 13:32:56 Socket (8) \| Error reading. SSL Error: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac \| 2016-08-06 13:32:57 * Socket (8) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:32:57 Socket (8) \| SSL has been shut down. \| 2016-08-06 13:32:57 Socket (8) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:32:57 Socket (8) \| Shutdown and closed. \| 2016-08-06 13:32:57 HD Request # 5 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2016-08-06 13:32:57 HD Request # 5 \| Received 109029 records from 2016-05-09 05:04:14 to 2016-05-09 17:53:41 (12.8 hours) and wrote 109007 records for EURUSD \| 2016-08-06 13:32:57 HD Request # 5 \| Intraday download COMPLETE for EURUSD. Completion time: 2s. Unique request ID: 2 \| 2016-08-06 13:32:57 Removed historical data download ID 2 \| 2016-08-06 13:32:57 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-06 13:32:57 Intraday chart data file opened for EURUSD \| 2016-08-06 13:32:57 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-06 13:33:17 EURUSD [M] 1 Min #1 \| Reloading chart. \| 2016-08-06 13:33:26 EURUSD [M] 60 Min #1 \| Reloading chart. \| 2016-08-06 13:33:29 Intraday data recording state for symbol EURUSD is set to download 'Pending'. \| 2016-08-06 13:33:49 Reloading all charts with filename: EURUSD.scid \| 2016-08-06 13:33:49 HD Request # 6 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:33:49 HD Request # 6 \| Download start Date-Time: 2016-05-08 13:33:49.000 \| 2016-08-06 13:33:49 HD Request # 6 \| Using server: ds5.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:33:49 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-06 13:33:49 EURUSD [M] 60 Min #1 \| Reloading chart. \| 2016-08-06 13:33:49 EURUSD [M] 60 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SC\SierraChart-4\Data\EURUSD.scid \| 2016-08-06 13:33:49 Socket (10) \| Connected. \| 2016-08-06 13:33:49 Socket (10) \| Starting TLS 1.2 connection. \| 2016-08-06 13:33:49 Socket (10) \| SSL connection established. \| 2016-08-06 13:33:50 HD Request # 6 \| Sending historical data logon request message. \| 2016-08-06 13:33:50 HD Request # 6 \| Requesting Intraday data. Start Date-Time: 2016-05-08 13:33:49. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:33:50 HD Request # 6 \| Decompressing data. \| 2016-08-06 13:33:50 HD Request # 6 \| Receiving Intraday data for EURUSD starting at 2016-05-08 14:00:06 \| 2016-08-06 13:33:50 HD Request # 6 \| Timestamp of first Intraday data file record written: 2016-05-08 14:00:06 \| 2016-08-06 13:33:50 Socket (10) \| Error reading. SSL Error: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac \| 2016-08-06 13:33:50 * Socket (10) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:33:50 Socket (10) \| SSL has been shut down. \| 2016-08-06 13:33:50 Socket (10) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:33:50 Socket (10) \| Shutdown and closed. \| 2016-08-06 13:33:50 HD Request # 6 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2016-08-06 13:33:50 HD Request # 6 \| Received 32458 records from 2016-05-08 14:00:06 to 2016-05-08 21:42:23 (7.7 hours) and wrote 32458 records for EURUSD \| 2016-08-06 13:33:50 HD Request # 7 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:33:50 HD Request # 7 \| Download start Date-Time: 2016-05-08 21:42:23.000 \| 2016-08-06 13:33:50 HD Request # 7 \| Using server: ds4.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:33:50 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26. \| 2016-08-06 13:33:50 Socket (11) \| Connected. \| 2016-08-06 13:33:50 Socket (11) \| Starting TLS 1.2 connection. \| 2016-08-06 13:33:50 Socket (11) \| SSL connection established. \| 2016-08-06 13:33:51 HD Request # 7 \| Sending historical data logon request message. \| 2016-08-06 13:33:51 HD Request # 7 \| Requesting Intraday data. Start Date-Time: 2016-05-08 21:42:23. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:33:51 HD Request # 7 \| Decompressing data. \| 2016-08-06 13:33:51 HD Request # 7 \| Receiving Intraday data for EURUSD starting at 2016-05-08 21:42:23 \| 2016-08-06 13:33:51 HD Request # 7 \| Timestamp of first Intraday data file record written: 2016-05-08 21:42:24 \| 2016-08-06 13:33:51 Socket (11) \| Error reading. SSL Error: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac \| 2016-08-06 13:33:52 * Socket (11) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:33:52 Socket (11) \| SSL has been shut down. \| 2016-08-06 13:33:52 Socket (11) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:33:52 Socket (11) \| Shutdown and closed. \| 2016-08-06 13:33:52 HD Request # 7 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2016-08-06 13:33:52 HD Request # 7 \| Received 151228 records from 2016-05-08 21:42:23 to 2016-05-09 09:56:44 (12.2 hours) and wrote 151226 records for EURUSD \| 2016-08-06 13:33:52 HD Request # 8 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm \| 2016-08-06 13:33:52 HD Request # 8 \| Download start Date-Time: 2016-05-09 09:56:44.000 \| 2016-08-06 13:33:52 HD Request # 8 \| Using server: ds5.sierracharts.com port 10159. Use encryption. \| 2016-08-06 13:33:52 Socket (0) \| Resolved address ds5.sierracharts.com to IP 204.15.192.106. \| 2016-08-06 13:33:52 Socket (12) \| Connected. \| 2016-08-06 13:33:52 Socket (12) \| Starting TLS 1.2 connection. \| 2016-08-06 13:33:52 Socket (12) \| SSL connection established. \| 2016-08-06 13:33:52 HD Request # 8 \| Sending historical data logon request message. \| 2016-08-06 13:33:52 HD Request # 8 \| Requesting Intraday data. Start Date-Time: 2016-05-09 09:56:44. Record interval: 0. Symbol: EURUSD \| 2016-08-06 13:33:52 HD Request # 8 \| Decompressing data. \| 2016-08-06 13:33:52 HD Request # 8 \| Receiving Intraday data for EURUSD starting at 2016-05-09 09:56:44 \| 2016-08-06 13:33:52 HD Request # 8 \| Timestamp of first Intraday data file record written: 2016-05-09 09:56:44 \| 2016-08-06 13:33:52 Socket (12) \| Error reading. SSL Error: error:1408F119:SSL routines:SSL3_GET_RECORD:decryption failed or bad record mac \| 2016-08-06 13:33:53 * Socket (12) \| SSL shutdown indicates not able to send 'close notify'. \| 2016-08-06 13:33:53 Socket (12) \| SSL has been shut down. \| 2016-08-06 13:33:53 Socket (12) \| SSL object has been freed. SSL state is now disconnected. \| 2016-08-06 13:33:53 Socket (12) \| Shutdown and closed. \| 2016-08-06 13:33:53 HD Request # 8 \| Error downloading historical Intraday data for EURUSD. The network socket has been closed. Retrying download. \| 2016-08-06 13:33:53 HD Request # 8 \| Received 47975 records from 2016-05-09 09:56:44 to 2016-05-09 21:04:44 (11.1 hours) and wrote 47973 records for EURUSD \| 2016-08-06 13:33:53 HD Request # 8 \| Intraday download COMPLETE for EURUSD. Completion time: 1s. Unique request ID: 3 \| 2016-08-06 13:33:53 Removed historical data download ID 3 \| 2016-08-06 13:33:53 Real-time Intraday chart data file updates started for EURUSD \| 2016-08-06 13:33:53 Intraday chart data file opened for EURUSD \| 2016-08-06 13:33:53

[2016-08-06 21:54:49] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The fact that the error is actually occurring at the TLS layer is additional confirmation that this is not some kind of bug in our own software either on the server-side and client-side. And we do have just only isolated incidents of this and you experience no stability problem with Sierra Chart which further indicates that the problem is not likely within Sierra Chart either. This does seem to be a problem where data is getting corrupted over the network but the problem with that conclusion is that if that is actually the case the TCP/IP Internet protocol is going to detect that and there will be automatic packet retransmission and evidence of a corruption would never be seen by an application program. This is handled by the operating system itself. Therefore, if data is getting corrupted over the network, then there is deliberate packet manipulation occurring by some network operator and they are actually altering the checksum within the packet to make it look like the data is not getting corrupted. Reference: https://en.wikipedia.org/wiki/Transmission_Control_Protocol#Checksum_computation Another indication this is not a problem with Sierra Chart is you experience no problem with our servers in another data center. For example, after repeatedly downloading data for ESU16 do you notice any historical data problems? If not, this most probably confirms it is a network issue. We are setting up a new server in another data center but we do need to address this problem with our existing servers. Go to the Windows commandline and run this command: tracert DS5.SierraCharts.com And paste the results here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-08-06 21:55:23

[2016-08-06 23:15:34] #13 [Go To First Post]
JohnL - Posts: 27
Below is the tracert output. I don't have any problems with futures (am able to download ES), but do have problems with market stats and CFD as well as FX. C:\Users\John>tracert DS5.SierraCharts.com Tracing route to DS5.SierraCharts.com [204.15.192.106] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.16.0.1 2 9 ms 10 ms 9 ms 96.120.89.145 3 9 ms 9 ms 11 ms be-10003-sur03.santaclara.ca.sfba.comcast.net [68.86.249.65] 4 9 ms 9 ms 9 ms hu-0-3-0-5-ar01.santaclara.ca.sfba.comcast.net [68.87.192.181] 5 9 ms 8 ms 9 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105] 6 72 ms 71 ms 71 ms ae-1-13.edge1.Toronto2.Level3.net [4.69.200.234] 7 70 ms 70 ms 72 ms 4.31.208.162 8 71 ms 70 ms 70 ms te-1-1.dist02.tor1.prioritycolo.com [204.11.48.135] 9 70 ms 69 ms 69 ms te-1-2.dist01.tor1.prioritycolo.com [204.11.48.136] 10 70 ms 70 ms 69 ms ds5.sierracharts.com [204.15.192.106] Trace complete.

[2016-08-06 23:26:39] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Thank you for the information. This is what we would expect: but do have problems with market stats and CFD as well as FX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-06 23:55:40] #15 [Go To First Post]
JohnL - Posts: 27
Based on your description, I started wondering if my router has something to do with this, so I disabled hardware offloading and I am now able to get backfill. I have an Edgemax router, just in case anyone else is having problems. I'm not sure why just these particular feeds, but it looks like my issue is resolved for now. If the problem is just on my side, I apologize for the extra work. Thanks again for your always outstanding support.

[2016-08-07 00:11:36] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are not the only one having the problem. We know of about three other users. However this is very interesting information. It does only confirm this is some kind of networking issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-07 00:21:36] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
so I disabled hardware offloading Can you give us the exact name of the settings you changed related to hardware offloading. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-07 00:29:28] #18 [Go To First Post]
JohnL - Posts: 27
Here is the information I used. It shows CLI commands to disable and enable. My exact router is EdgeRouter POE. https://help.ubnt.com/hc/en-us/articles/205204070-EdgeMAX-How-do-I-disable-IP-offload-for-hardware-acceleration-

[2016-08-07 00:45:00] #19 [Go To First Post]
JohnL - Posts: 27
Additional information - I updated firmware to latest 1.8.5 and was able to turn back on the hardware acceleration.

[2016-08-07 04:47:44] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is good to know. However, still there clearly is a combination of things leading to the problem. There is something about the IP packets themselves which in combination with the older firmware which is causing the data corruption. In order for us to gain more information about this problem and to be able to better manage it and help over other users, could you run these two commands from the command line and give us the results: tracert DS1.SierraCharts.com tracert 162.253.128.50 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-08-07 05:56:31] #21 [Go To First Post]
JohnL - Posts: 27
Here you go. C:\Users\John>tracert DS1.SierraCharts.com Tracing route to DS1.SierraCharts.com [8.18.161.135] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.16.0.1 2 9 ms 8 ms 16 ms 96.120.89.145 3 9 ms 17 ms 10 ms be-10003-sur03.santaclara.ca.sfba.comcast.net [68.86.249.65] 4 9 ms 9 ms 9 ms hu-0-3-0-4-ar01.santaclara.ca.sfba.comcast.net [68.87.192.177] 5 9 ms 9 ms 9 ms lag-14.ear3.SanJose1.Level3.net [4.68.72.105] 6 57 ms 56 ms 57 ms ae-13-51.car3.Chicago1.Level3.net [4.69.138.5] 7 57 ms 58 ms 57 ms ae-13-51.car3.Chicago1.Level3.net [4.69.138.5] 8 65 ms 57 ms 57 ms CWIE-LLC.car3.Chicago1.Level3.net [4.71.100.110] 9 57 ms 60 ms 58 ms 8.18.161.135 Trace complete. C:\Users\John>tracert 162.253.128.50 Tracing route to mail.sierrachart.com [162.253.128.50] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 172.16.0.1 2 9 ms 8 ms 9 ms 96.120.89.145 3 8 ms 9 ms 10 ms be-10003-sur03.santaclara.ca.sfba.comcast.net [68.86.249.65] 4 9 ms 9 ms 9 ms hu-0-3-0-4-ar01.santaclara.ca.sfba.comcast.net [68.87.192.177] 5 * 17 ms 8 ms be-33651-cr01.sunnyvale.ca.ibone.comcast.net [68.86.90.93] 6 9 ms 11 ms 10 ms hu-0-11-0-1-pe02.529bryant.ca.ibone.comcast.net [68.86.86.146] 7 10 ms 18 ms 10 ms 50.248.118.238 8 11 ms 11 ms 11 ms be2015.ccr21.sfo01.atlas.cogentco.com [154.54.7.173] 9 36 ms 36 ms 36 ms be2086.ccr21.slc01.atlas.cogentco.com [154.54.3.186] 10 36 ms 36 ms 45 ms be3038.ccr22.den01.atlas.cogentco.com [154.54.42.98] 11 52 ms 53 ms 53 ms be3036.ccr22.mci01.atlas.cogentco.com [154.54.31.90] 12 60 ms 60 ms 59 ms be2832.ccr42.ord01.atlas.cogentco.com [154.54.44.170] 13 65 ms 73 ms 66 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.130] 14 73 ms 75 ms 74 ms be2994.ccr22.yyz02.atlas.cogentco.com [154.54.31.234] 15 75 ms 73 ms 73 ms 38.104.251.246 16 81 ms 80 ms 73 ms mail.sierrachart.com [162.253.128.50] Trace complete.

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