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Direct MessagesDate/Time: Sat, 04 May 2024 11:39:01 +0000
Account Balance and Positions Not Showing in Platform
View Count: 1302
| [2016-07-28 03:29:58] |
| User488039 - Posts: 114 |
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Hi, I have a trial with SierraChart, and my account balance and positions aren't showing in the platform? Thanks |
| [2016-07-28 05:03:39] |
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Confirm that you are using the Rithmic trading platform service with Sierra Chart? You should see the account balance data on the Balance tab: https://www.sierrachart.com/index.php?page=doc/TradeStatusWindows.html#BalanceTab Reconnect to data feed following the instructions here: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-28 05:05:01
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| [2016-07-28 05:10:28] |
| User488039 - Posts: 114 |
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Yes, I'm using Rithmic for a data feed. I'm not seeing anything at all on the Balance tabe, and I'm not seeing my positions on the Positions tab. I disconnected from the data feed, and reconnected. Still nothing on the Balance tab, or the Positions tab. Thanks, Bill Date Time Of Last Edit: 2016-07-28 05:14:14
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| [2016-07-28 16:30:58] |
| User488039 - Posts: 114 |
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Bump
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| [2016-07-28 17:08:31] |
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Therefore, this data is not being provided by the Rithmic system.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-28 17:31:43] |
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We know our prior response is not the best answer but we do not have any direct control over the data received from the Rithmic system. Problems with Account Balance data is generally something that we would not help with for various reasons. Primarily because the we have no control over that data and it is not regarded as critical data for Sierra Chart. Our main concern is whether the current Trade Positions in your trading account are being displayed. There really should be no trouble with that. They will be displayed on the Positions tab: Trading Information Windows: Trade Positions Window If that is not correct, then there is a problem. However, there are no known problems like this with Rithmic at this time that we are aware of. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-28 17:33:41
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| [2016-07-28 17:37:48] |
| User488039 - Posts: 114 |
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The orders are showing up in the Orders window, but not in the Postions window. Nothing ever shows up in the Positions window.
Date Time Of Last Edit: 2016-07-28 17:39:27
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| [2016-07-28 17:37:49] |
| User488039 - Posts: 114 |
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The orders are showing up in the Orders window, but not in the Postions window.
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| [2016-07-28 17:58:49] |
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So you have a current Position in your trading account and the Trade >> Trade Orders and Positions >> Positions tab is just blank? Do you see the current Position displayed on the Trade Window for a chart: Basic Trading and the Trade Window: Main/C >> Position Quantity@Price: / P: (Compact tab) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-28 18:23:21] |
| User488039 - Posts: 114 |
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I have the Trade Orders and Postions window up in the platform. When in a trade or not in a trade... Order Tab: shows orders. Positons Tab: shows nothing. Balance Tab: shows nothing. |
| [2016-07-28 18:34:38] |
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OK, this is unusual. We do not normally hear about a problem like this with Rithmic and it is not easy for us to know what the cause is. Once again do you see the Current Position Quantity on the Trade Window for the chart: Basic Trading and the Trade Window: Trade Window Controls Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-28 18:39:09] |
| User488039 - Posts: 114 |
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Sorry for not answering this before. I see the order and quantity on the Dom while trading.
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| [2016-07-28 18:53:55] |
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We need to call you and look into this using remote assistance. Make sure your current telephone number is set here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo Let us know when that is done.. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-28 18:59:37] |
| User488039 - Posts: 114 |
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I put in my current phone number. Thanks, Bill |
| [2016-07-28 20:18:49] |
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The reason you did not see the current Trade Positions on the Positions tab is because Simulated positions are not displayed there. They are displayed in a centralized location through the Trade Stats for Charts tab: https://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ChartTradeStatsTab To configure a sound file for a particular Alert Number, follow through the instructions here: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#AlertSoundSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-28 20:19:10
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| [2016-07-28 20:23:16] |
| User488039 - Posts: 114 |
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I want to be able to set a separate sound file for Filled, Target, and Stop. This documentation does not explain how to accomplish this. I'm setting alerts under Global Settings/General Trade Settings. Thanks Date Time Of Last Edit: 2016-07-28 20:26:54
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| [2016-07-28 20:27:39] |
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You just specify different Alert Numbers in Global Settings >> General Trade Settings for each of these. And then you can set up a different sound file for each of those Alert Numbers as explained here: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#AlertSoundSettings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-28 20:56:25] |
| User488039 - Posts: 114 |
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Thank you. I got the alerts working.
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