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URGENT Toolbar 8 currupt following update from V1234 to V1446 and Account renewal error.
View Count: 1230
| [2016-07-23 16:14:34] |
| User92573 - Posts: 483 |
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Dear Support I have sent a message but it does not show on view my posts/threads so I am re-submitting. 1) Corrupt Toolbar 8 following update from V1234 to V1446. Tool Bar 8 is something I helped fund and following the update the buttons have all changed size and its structure has been completely lost. 2) Account credit error. Although my renewal is no until the 31 JUly I have a red account warning message saying "You do not currently have a service package active." Please confirm whether I can quickly obtain a non-destructive prior release. Many thanks in advance Paul H |
 Sierra Chart Account image.png / V - Attached On 2016-07-23 16:13:35 UTC - Size: 66.95 KB - 231 views Sierra Chart Tool Bar 8.png / V - Attached On 2016-07-23 16:13:45 UTC - Size: 5.71 KB - 202 views |
| [2016-07-23 16:31:13] |
| User92573 - Posts: 483 |
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Dear Support It seems that tool bar 8 may be corrupt on all releases since V1234 24/2/2015 which I am using. I have downloaded an installed multiple version updates from this date forwards and all of those have had an issue. I am unable to check anything re my account. I'd like to update the version but the Tool bar is very important and I have a seminar in just over a weeks time so will hold off making changes until I receive a reply. Many thanks Paul H |
| [2016-07-23 20:50:37] |
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This has been answered through your Account Support Ticket. The Control Bar is completely redeveloped. Here is the documentation for it: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSettingsMenu.html#CustomizeControlBar Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-24 15:07:43] |
| User92573 - Posts: 483 |
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Dear Support I'd like to make sure the custom buttons can be reset to the dimensions of the earlier tool bar buttons. The text size was already related to the custom button setting but its the default button size on tool bar 8 that has changed, or more correctly that has been updated. I have an unused support time credit and would like to be sure I can set all buttons to the same size as in the earlier tool bar otherwise I'll leave the upgrade until after my presentation next week. I'd be grateful for specific details as to how I can get back to the config settings prior to version 1234 following an update. Once again, many thanks for your support and please forward a support ticket cost if applicable. Many thanks |
| [2016-07-24 15:18:46] |
| User92573 - Posts: 483 |
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I'm wondering if Al's put the config settings in properties however I'll wait for a reply prior to trying to upgrade for the reasons mentioned earlier. Thank you. |
| [2016-07-25 04:39:52] |
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Are you referring to Toolbar buttons for Custom Text Drawings? The text for Toolbar buttons for Custom Text Drawings uses the font that is specified for the Text drawing itself. Best thing to do is to install another copy of Sierra Chart and experiment with how this works. Just follow through the instructions here: http://www.sierrachart.com/index.php?page=doc/MultipleServices.html This way you can see for yourself and work at your own pace. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-25 04:40:01
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| [2016-07-25 08:50:05] |
| User92573 - Posts: 483 |
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Will do, many thanks.
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| [2016-07-25 11:38:11] |
| User92573 - Posts: 483 |
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Well I've updated and Sierra has lost all of tool bar (control bar) 8 settings and there seems no way to recover a consistent button size. An image is attached for both prior to update and after update. I have been through the documentation and cannot see a way to recover my control bar. Please would you forward this to Al as he programmed Tool bar 8 specially for me in association with adding it to the SC Platform . Many thanks |
| [2016-07-25 11:39:53] |
| User92573 - Posts: 483 |
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Uploaded images for prior message.
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Private File Private File |
| [2016-07-25 16:44:47] |
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The button size is dependent upon the text width of each button. They are not all consistent. This cannot be changed in newer versions of Sierra Chart. You can control the background Color and the Caption/Text on the button itself through the Control Bar Button Properties: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSettingsMenu.html#ControlBarButtonProperties These particular properties will not copy over from a prior version. They have to be manually set and then they will remain going forward. We can add the capability to control the text color of the button. This is not a problem. Let us know if you need that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-25 16:45:16
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| [2016-07-25 17:46:47] |
| User92573 - Posts: 483 |
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Dear Support Thank you for the reply, the problem is as you can see, the layout is now all over the place. The original toolbar Al developed for me was excellent and presented the text size and color all in the same size button which was the programming request. Currently without the ability to specify the button size, when this is used in anything but a horizontal line there is no consistency and the buttons are all out of line meaning that the floating nature of the toolbar is also limited to the horizontal. It's a bit reading left to right and up and down simultaneously. As you can see in the after update image its impossible follow the layout when there is no uniformity within the tool bar. Please would you contact Al and ask him for a cost to rectify this for me (add format button width) as the original programming which was for a specific purpose has been lost. Many thanks Paul H Date Time Of Last Edit: 2016-07-25 18:29:44
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| [2016-07-25 18:29:23] |
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OK we have to get back to you to see what is involved in making the width of the buttons consistent. Probably not too difficult. In any case, there will not be any additional cost for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-25 19:52:08] |
| User92573 - Posts: 483 |
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Thank you, I'll certainly push the product next week as always.
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| [2016-07-27 03:08:29] |
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We do not know how soon we can get this done. Please allow about two weeks.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-27 19:04:24] |
| User92573 - Posts: 483 |
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Thank you, I'll hold off upgrade until then as there's no impact on my current charts and it will not impact my presentation. Many thanks |
| [2016-07-28 05:03:01] |
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Yes it would be safest. We do not want to rush into this and potentially have an unexpected problem. But we are working on it right now. I just want to have a safe time margin.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 10:51:05] |
| User92573 - Posts: 483 |
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Any news?
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| [2016-08-24 17:01:46] |
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This exists in the latest version. We are working on documentation now. You can update following these instructions: http://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-08-24 17:16:35] |
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Here is to documentation: http://www.sierrachart.com/index.php?page=doc/ControlBar.php#UseSameSizeForControlBarButtons Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-09-02 12:09:28] |
| User92573 - Posts: 483 |
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That looks really good will upgrade from V1234. Thank you! |
| [2016-10-10 11:59:32] |
| User92573 - Posts: 483 |
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Dear Support I have reset the new Control Bar 8 to a similar configuration as was available when Al programmed the original toolbar8 for me but there are some significant limitations. The addition of the the button properties is great and the ability to specify a different caption and button color are both great additions to the program. Limitations There now seems no way to illustrate or reflect the underlying font color. This means that although the font size changes in accordance with the specific underlying 'custom text' the color now does not. The result is numerous buttons correctly displaying all different text sizes but in all the same color. The first toolbar8's ability to reflect the selected font color in the CTD was a huge benefit and enabled one to rapidly identify the correct tool; without something like 'use text color' applied to the caption you will appreciate visually identifying the button with the required font size/color now requires you try a remember what text format lays behind that button. The 'Use same size for Control Bar Buttons' restores conformity in the layout (thank you) but is there a way to define the width used for the specific toolbar. >> Width = ? >> Use same size for Control Bar Buttons ? Please would you look into this as soon as possible. If can help fund programming to prioritize or accelerate the restoring of this important feature back into SC - so that it reflects the programming Al S completed for me previously then please let me know. Many thanks for all of your help Date Time Of Last Edit: 2016-10-10 12:09:35
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| [2016-10-10 17:44:25] |
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So you want to be able to set the text color of the Control Bar buttons? Why not just rely on the background color of the button? The width of the buttons is based upon the maximum width required. It is not controllable and it is not something that we would add. It needs to be automatic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-18 12:22:54] |
| User92573 - Posts: 483 |
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I'm so sorry I missed this reply. 1) Button size is fine I understand and accept the reasons for this. In honesty they are not that much larger and a uniform size is more important. The toolbar by the way is nothing short of excellent! 2) Colored button fonts/size reflecting the underlying was a useful facet (text buttons) on the earlier version and the use of background color does help with this, however, the background color itself is even more useful in defining a group of similar tools rather than the underlying font color/size of that text button. The work around, albeit a little long winded is more likely to be the use of an image that reflects the color and size of the text font - assuming no size-compression that is. All in all what Al.S started has become an extremely useful tool that saves a huge amount of time and otherwise repetitive tasks. Brilliant! Many thanks |
| [2016-11-18 17:03:30] |
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Post reviewed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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