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Direct MessagesDate/Time: Mon, 29 Apr 2024 09:28:07 +0000
speed of downloading history intra-day data is too slow
View Count: 2102
| [2016-06-29 13:41:25] |
| benyeh1225 - Posts: 28 |
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Hi sir, I found the speed of downloading history intra-day data is too slow. I checked my web connection is OK. (My web speed is 15M/4M for download/ upload.) Could you advise me if this is Datafeed source problem or anything that I can do to resolve the low speed issue? Thank you Benjamin |
| [2016-06-29 14:05:40] |
| SC Developer - David - Posts: 660 |
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Refer to: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#ImprovingHistoricalIntradayDataDownloadingPerformance |
| [2016-06-29 14:29:38] |
| benyeh1225 - Posts: 28 |
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Hi David, I try to use port80, but still not work. I opened another two platforms (one is ThinkorSwim, the other is the platform from local broker). Both the two platforms work very fast and smoothly, while Sierra chart platform(with CQG data feed) work very slow. The slow speed problem still occur even only one platform (Sierra chart) is running. My chart is very simple. no studies except volume. Any other good suggestions to resolve it? Thank you Benjamin |
| [2016-06-29 16:36:33] |
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Normally you should notice the exact opposite. So we need to get a better understanding of this. Go to one of the Intraday charts where you notice this problem. Select Edit >> Delete All Data and Download. After the download completes, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Tell us the symbol you re-downloaded data for. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-29 16:39:37
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| [2016-06-30 14:00:31] |
| benyeh1225 - Posts: 28 |
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Hi Sir, The symbol that I redownload is F.US.USAU16. Here below is the message log: Software version: 1432 | 2016-06-30 09:51:18 Uses New Spreadsheets | 2016-06-30 09:51:18 Usage end date: 2016-08-22 | 2016-06-30 09:51:18 Enabled for: Advanced Features. | 2016-06-30 09:51:18 Enabled for: Sierra Chart Historical Data Service. | 2016-06-30 09:51:18 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-06-30 09:51:18 Current selected Data/Trading service: CQG FIX Trading | 2016-06-30 09:51:18 Chart Update Interval: 500 | 2016-06-30 09:51:18 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-06-30 09:51:18 2016-06-30 21:51:17 Local computer time | 2016-06-30 09:51:18 2016-06-30 13:51:17 Local computer time in UTC | 2016-06-30 09:51:18 2016-06-30 09:51:17 Local computer time in SC Time Zone | 2016-06-30 09:51:18 2016-06-30 13:27:44 Server time in UTC | 2016-06-30 09:51:18 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-06-30 09:51:18 Program path: D:\Benjamin\investment\Sierra Chart\ | 2016-06-30 09:51:18 Data Files path: D:\Benjamin\investment\Sierra Chart\Data\ | 2016-06-30 09:51:18 OS Version Number: 6.1 | 2016-06-30 09:51:18 Locale Setting: C | 2016-06-30 09:51:18 F.US.USAU16 5 Min #2 | Cannot delete and re-download Intraday data during an existing historical data download for the symbol. | 2016-06-30 09:52:15 * File >> Disconnect selected. | 2016-06-30 09:52:48 HD Request # 18 | Download canceled. | 2016-06-30 09:52:48 Socket (32) | Shutdown and closed. | 2016-06-30 09:52:48 HD Request # 18 | Received 12491 records from 2016-06-24 11:53:37 to 2016-06-27 16:47:09 (3.2 days) and wrote 12491 records for F.US.USAU16 | 2016-06-30 09:52:48 HD Request # 18 | Intraday download COMPLETE for F.US.USAU16. Completion time: 2m 58s. Unique request ID: 17 | 2016-06-30 09:52:48 Removed historical data download ID 17 | 2016-06-30 09:52:48 CQG FIX: DisconnectFIX called. | 2016-06-30 09:52:48 CQG FIX: Sending a Logout message. | 2016-06-30 09:52:48 CQG FIX Trading | Sending Web API Logoff message. | 2016-06-30 09:52:48 CQG WebAPI websocket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-06-30 09:52:48 CQG WebAPI websocket (5) | SSL has been shut down. | 2016-06-30 09:52:48 CQG WebAPI websocket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-06-30 09:52:48 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-06-30 09:52:48 CQG WebAPI | Websocket closed. | 2016-06-30 09:52:48 CQG FIX Trading | Websocket closed. | 2016-06-30 09:52:48 CQG FIX Trading | Disconnected. | 2016-06-30 09:52:48 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2016-06-30 09:52:48 socket (4) | Shutdown and closed. | 2016-06-30 09:52:48 CQG FIX: Disconnected. | 2016-06-30 09:52:48 Intraday data recording state for symbol F.US.USAU16 is set to download 'Pending'. | 2016-06-30 09:53:10 Reloading all charts with filename: F.US.USAU16.scid | 2016-06-30 09:53:10 HD Request # 19 | Downloading Intraday chart data for F.US.USAU16 to the file F.US.USAU16.scid. Service: cqg | 2016-06-30 09:53:10 HD Request # 19 | Download start Date-Time: 2015-12-27 08:53:09.000 | 2016-06-30 09:53:10 HD Request # 19 | Using server: ds4.sierracharts.com port 10149 | 2016-06-30 09:53:10 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-06-30 09:53:10 F.US.USAU16 5 Min #2 | Reloading chart. | 2016-06-30 09:53:10 F.US.USAU16 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\Benjamin\investment\Sierra Chart\Data\F.US.USAU16.scid | 2016-06-30 09:53:10 Socket (34) | Connected. | 2016-06-30 09:53:10 HD Request # 19 | Sending historical data logon request message. | 2016-06-30 09:53:10 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-06-30 09:53:10 HD Request # 19 | Requesting Intraday data. Start Date-Time: 2015-12-27 08:53:09. Record interval: 4. Symbol: F.US.USAU16 | 2016-06-30 09:53:11 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-06-30 09:53:11 socket (35) | Connected. | 2016-06-30 09:53:11 Socket (34) | Shutdown and closed. | 2016-06-30 09:53:11 The network socket for historical data has been closed. | 2016-06-30 09:53:11 HD Request # 19 | Historical data for F.US.USAU16 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2016-06-30 09:53:11 HD Request # 19 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.USAU16 | 2016-06-30 09:53:11 HD Request # 19 | Intraday download COMPLETE for F.US.USAU16. Completion time: 2s. Unique request ID: 18 | 2016-06-30 09:53:11 Removed historical data download ID 18 | 2016-06-30 09:53:11 CQG FIX: Sending the Logon message. | 2016-06-30 09:53:11 CQG FIX Trading | Connected to trading server. | 2016-06-30 09:53:11 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-06-30 09:53:11 CQG WebAPI | Connecting to websocket server. | 2016-06-30 09:53:11 CQG FIX | FCM name: Wedbush | 2016-06-30 09:53:12 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-06-30 09:53:12 CQG WebAPI websocket (36) | Connected. | 2016-06-30 09:53:12 CQG WebAPI websocket (36) | Starting SSL 3/2 connection. | 2016-06-30 09:53:12 CQG WebAPI websocket (36) | SSL connection established. | 2016-06-30 09:53:12 CQG WebAPI | Opening websocket. | 2016-06-30 09:53:12 CQG WebAPI | Sending websocket handshake. | 2016-06-30 09:53:12 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-06-30 09:53:12 CQG WebAPI | Web socket state is now open. | 2016-06-30 09:53:12 CQG FIX Trading | Websocket connected. | 2016-06-30 09:53:12 CQG FIX Trading | Sending market data logon message. | 2016-06-30 09:53:12 CQG FIX Trading | Logon successful. Session Token = 83g+HwAxVFlx+eRT+AYfZlG2wSWc/dsPH76rP0WTwG0 | 2016-06-30 09:53:12 CQG FIX Trading | Connected to data and trading server. | 2016-06-30 09:53:12 CQG FIX Trading | Starting real-time market data updates for: F.US.USAU16. ID: 1 | 2016-06-30 09:53:12 CQG FIX Trading | Sending symbol resolution request for F.US.USAU16. ID: 767371 | 2016-06-30 09:53:12 CQG FIX Trading | Requesting security definition data for: F.US.USAU16. ID: 1 | 2016-06-30 09:53:12 Intraday data recording state for symbol F.US.USAU16 is set to download 'Pending'. | 2016-06-30 09:53:12 Market data subscription status is not known while delaying historical data download for symbol: F.US.USAU16 | 2016-06-30 09:53:12 Delaying start of download for F.US.USAU16 | 2016-06-30 09:53:12 CQG FIX Trading | Received symbol resolution report for: F.US.USAU6. Search Symbol: F.US.USAU16 | 2016-06-30 09:53:12 CQG FIX Trading | Received symbol resolution report for symbol F.US.USAU16. Request ID: 767371. Contract ID: 1. | 2016-06-30 09:53:12 CQG FIX Trading | Requesting market data for F.US.USAU16 | 2016-06-30 09:53:12 Delaying start of download for F.US.USAU16 | 2016-06-30 09:53:13 Requesting market depth updates for: F.US.USAU16 if supported. | 2016-06-30 09:53:17 CQG FIX Trading | Requesting market data including full depth for F.US.USAU16 | 2016-06-30 09:53:17 HD Request # 20 | Downloading Intraday chart data for F.US.USAU16 to the file F.US.USAU16.scid. Service: cqg | 2016-06-30 09:53:17 HD Request # 20 | Download start Date-Time: 2015-12-27 08:53:17.000 | 2016-06-30 09:53:17 HD Request # 20 | Using server: ds5.sierracharts.com port 10149 | 2016-06-30 09:53:17 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-06-30 09:53:17 Socket (37) | Connected. | 2016-06-30 09:53:17 HD Request # 20 | Sending historical data logon request message. | 2016-06-30 09:53:17 HD Request # 20 | Requesting Intraday data. Start Date-Time: 2015-12-27 08:53:17. Record interval: 4. Symbol: F.US.USAU16 | 2016-06-30 09:53:18 HD Request # 20 | Decompressing data. | 2016-06-30 09:53:18 HD Request # 20 | Receiving Intraday data for F.US.USAU16 starting at 2016-02-10 09:45:27 | 2016-06-30 09:53:18 HD Request # 20 | Timestamp of first Intraday data file record written: 2016-02-10 09:45:27 | 2016-06-30 09:53:18 HD Request # 20 | Error downloading historical Intraday data for F.US.USAU16. The download timed out. | 2016-06-30 09:56:18 Socket (37) | Shutdown and closed. | 2016-06-30 09:56:18 HD Request # 20 | Received 15254 records from 2016-02-10 09:45:27 to 2016-05-27 16:01:12 (107.2 days) and wrote 15254 records for F.US.USAU16 | 2016-06-30 09:56:18 HD Request # 20 | Intraday download COMPLETE for F.US.USAU16. Completion time: 3m 1s. Unique request ID: 19 | 2016-06-30 09:56:18 Removed historical data download ID 19 | 2016-06-30 09:56:18 Real-time Intraday chart data file updates started for F.US.USAU16 | 2016-06-30 09:56:18 Opened cached Intraday file: D:\Benjamin\investment\Sierra Chart\Data\F.US.USAU16.scid | 2016-06-30 09:56:18 Intraday chart data file opened for F.US.USAU16 | 2016-06-30 09:56:18 |
| [2016-06-30 18:56:39] |
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There is no doubt there is a network connectivity problem between your system and the server. That is abundantly clear: HD Request # 20 | Error downloading historical Intraday data for F.US.USAU16. The download timed out. | 2016-06-30 09:56:18 Socket (37) | Shutdown and closed. | 2016-06-30 09:56:18 The problem you are experiencing is not normal. You cannot make comparisons to other programs because the amount of data, and the protocols and port numbers being used are different. The problem in this particular case is very apparent and is an issue specific to the ISP you are using. Normally the solution would be to use Port 80 but you are saying that did not help. We need to get confirmation of that. Follow the instructions here to use port 80: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#UsingPort80 After that, re-download the data again with Edit >>Delete All Data Download and post a copy of the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-30 18:57:40
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| [2016-07-01 12:51:18] |
| benyeh1225 - Posts: 28 |
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Hi Sir, I followed your instruction, and the message log is listed below for your review: Reading Internal Order ID file. | 2016-07-01 08:43:37 Reading Trade Orders file. | 2016-07-01 08:43:37 Reading Trade Positions file. | 2016-07-01 08:43:37 Software version: 1437 | 2016-07-01 08:43:37 Uses New Spreadsheets | 2016-07-01 08:43:37 Usage end date: 2016-08-22 | 2016-07-01 08:43:37 Enabled for: Advanced Features. | 2016-07-01 08:43:37 Enabled for: Sierra Chart Historical Data Service. | 2016-07-01 08:43:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-07-01 08:43:37 Current selected Data/Trading service: CQG FIX Trading | 2016-07-01 08:43:37 Chart Update Interval: 500 | 2016-07-01 08:43:37 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-07-01 08:43:37 2016-07-01 20:43:41 Local computer time | 2016-07-01 08:43:37 2016-07-01 12:43:41 Local computer time in UTC | 2016-07-01 08:43:37 2016-07-01 08:43:41 Local computer time in SC Time Zone | 2016-07-01 08:43:37 2016-07-01 12:43:40 Server time in UTC | 2016-07-01 08:43:37 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-07-01 08:43:37 Program path: D:\Benjamin\investment\Sierra Chart\ | 2016-07-01 08:43:37 Data Files path: D:\Benjamin\investment\Sierra Chart\Data\ | 2016-07-01 08:43:37 OS Version Number: 6.1 | 2016-07-01 08:43:37 Locale Setting: C | 2016-07-01 08:43:37 Checking for new symbol settings for cqg | 2016-07-01 08:43:37 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-07-01 08:43:37 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-07-01 08:43:37 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-07-01 08:43:37 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-07-01 08:43:43 Symbol settings are up-to-date for cqg | 2016-07-01 08:43:43 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:43:46 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:43:46 socket (4) | Connected. | 2016-07-01 08:43:47 CQG FIX: Sending the Logon message. | 2016-07-01 08:43:47 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:43:47 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:43:47 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:43:47 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:43:47 CQG WebAPI websocket (5) | Connected. | 2016-07-01 08:43:47 CQG WebAPI websocket (5) | Starting SSL 3/2 connection. | 2016-07-01 08:43:47 CQG WebAPI websocket (5) | SSL connection established. | 2016-07-01 08:43:47 CQG WebAPI | Opening websocket. | 2016-07-01 08:43:47 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:43:47 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:43:48 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:43:48 CQG FIX Trading | Websocket connected. | 2016-07-01 08:43:48 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:43:48 CQG FIX Trading | Logon successful. Session Token = TuN78U6RB6qCSMZe9WoXz52MQiwmkvnmbHjUZLUClNw | 2016-07-01 08:43:48 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:43:48 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-07-01 08:43:48 HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-07-01 08:43:48 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:43:48 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-07-01 08:43:48 F.US.CLEQ16 1 Min #2 | Reloading chart. | 2016-07-01 08:43:53 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEQ16. ID: 1 | 2016-07-01 08:43:54 CQG FIX Trading | Sending symbol resolution request for F.US.CLEQ16. ID: 131057 | 2016-07-01 08:43:54 CQG FIX Trading | Requesting security definition data for: F.US.CLEQ16. ID: 1 | 2016-07-01 08:43:54 Intraday data recording state for symbol F.US.CLEQ16 is set to download 'Pending'. | 2016-07-01 08:43:54 Market data subscription status is not known while delaying historical data download for symbol: F.US.CLEQ16 | 2016-07-01 08:43:54 Delaying start of download for F.US.CLEQ16 | 2016-07-01 08:43:54 CQG FIX Trading | Received symbol resolution report for: F.US.CLEQ6. Search Symbol: F.US.CLEQ16 | 2016-07-01 08:43:54 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEQ16. Request ID: 131057. Contract ID: 1. | 2016-07-01 08:43:54 CQG FIX Trading | Requesting market data for F.US.CLEQ16 | 2016-07-01 08:43:54 Delaying start of download for F.US.CLEQ16 | 2016-07-01 08:43:55 Requesting market depth updates for: F.US.CLEQ16 if supported. | 2016-07-01 08:43:57 CQG FIX Trading | Requesting market data including full depth for F.US.CLEQ16 | 2016-07-01 08:43:57 HD Request # 2 | Downloading Intraday chart data for F.US.CLEQ16 to the file F.US.CLEQ16.scid. Service: cqg | 2016-07-01 08:43:59 HD Request # 2 | Download start Date-Time: 2016-07-01 08:39:24.000 | 2016-07-01 08:43:59 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-07-01 08:43:59 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-01 08:43:59 Socket (6) | Connected. | 2016-07-01 08:43:59 HD Request # 2 | Sending historical data logon request message. | 2016-07-01 08:43:59 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-07-01 08:39:24. Record interval: 4. Symbol: F.US.CLEQ16 | 2016-07-01 08:43:59 F.US.CLEQ16 5 Min #2 | Reloading chart. | 2016-07-01 08:44:00 socket (4) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:44:23 socket (4) | Shutdown and closed. | 2016-07-01 08:44:23 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:44:23 CQG FIX: Disconnected. | 2016-07-01 08:44:23 Connection to the external service has been lost. | 2016-07-01 08:44:23 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:44:23 CQG WebAPI websocket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:44:23 CQG WebAPI websocket (5) | SSL has been shut down. | 2016-07-01 08:44:23 CQG WebAPI websocket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:44:23 CQG WebAPI websocket (5) | Shutdown and closed. | 2016-07-01 08:44:23 CQG WebAPI | Websocket closed. | 2016-07-01 08:44:23 CQG FIX Trading | Websocket closed. | 2016-07-01 08:44:23 CQG FIX Trading | Disconnected. | 2016-07-01 08:44:23 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:44:23 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:44:26 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:44:26 socket (7) | Connected. | 2016-07-01 08:44:26 CQG FIX: Sending the Logon message. | 2016-07-01 08:44:26 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:44:27 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:44:27 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:44:27 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:44:27 CQG WebAPI websocket (8) | Connected. | 2016-07-01 08:44:27 CQG WebAPI websocket (8) | Starting SSL 3/2 connection. | 2016-07-01 08:44:27 CQG WebAPI websocket (8) | SSL connection established. | 2016-07-01 08:44:27 CQG WebAPI | Opening websocket. | 2016-07-01 08:44:27 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:44:27 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:44:27 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:44:27 CQG FIX Trading | Websocket connected. | 2016-07-01 08:44:27 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:44:27 CQG FIX Trading | Logon successful. Session Token = rlzxYCc1NC3kn/F8sbSTbyBZQIxOjz1vPcvmIdwhRms | 2016-07-01 08:44:27 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:44:27 CQG FIX Trading | Starting real-time market data updates for: F.US.CLEQ16. ID: 1 | 2016-07-01 08:44:27 CQG FIX Trading | Sending symbol resolution request for F.US.CLEQ16. ID: 131058 | 2016-07-01 08:44:27 CQG FIX Trading | Requesting security definition data for: F.US.CLEQ16. ID: 1 | 2016-07-01 08:44:27 Historical Intraday data request for F.US.CLEQ16 is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-01 08:44:27 Intraday data recording state for symbol F.US.CLEQ16 has been reset to 'Downloading'. | 2016-07-01 08:44:27 CQG FIX Trading | Received symbol resolution report for: F.US.CLEQ6. Search Symbol: F.US.CLEQ16 | 2016-07-01 08:44:28 CQG FIX Trading | Received symbol resolution report for symbol F.US.CLEQ16. Request ID: 131058. Contract ID: 1. | 2016-07-01 08:44:28 CQG FIX Trading | Requesting market data for F.US.CLEQ16 | 2016-07-01 08:44:28 Requesting market depth updates for: F.US.CLEQ16 if supported. | 2016-07-01 08:44:32 CQG FIX Trading | Requesting market data including full depth for F.US.CLEQ16 | 2016-07-01 08:44:32 F.US.DA6U16 5 Min #2 | Reloading chart. | 2016-07-01 08:44:33 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 2 | 2016-07-01 08:44:33 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131059 | 2016-07-01 08:44:33 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 2 | 2016-07-01 08:44:33 Intraday data recording state for symbol F.US.DA6U16 is set to download 'Pending'. | 2016-07-01 08:44:33 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:44:33 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131059. Contract ID: 2. | 2016-07-01 08:44:33 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:44:33 Unsubscribed from market depth data for F.US.CLEQ16 | 2016-07-01 08:44:37 CQG FIX Trading | Requesting market data for F.US.CLEQ16 | 2016-07-01 08:44:37 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:44:37 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:44:37 Socket (6) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:44:56 Socket (6) | Shutdown and closed. | 2016-07-01 08:44:56 HD Request # 2 | Error downloading historical Intraday data for F.US.CLEQ16. The network socket has been closed. Retrying download. | 2016-07-01 08:44:56 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEQ16 | 2016-07-01 08:44:56 HD Request # 3 | Downloading Intraday chart data for F.US.CLEQ16 to the file F.US.CLEQ16.scid. Service: cqg | 2016-07-01 08:44:56 HD Request # 3 | Download start Date-Time: 2016-07-01 08:39:24.000 | 2016-07-01 08:44:56 HD Request # 3 | Using server: ds5.sierracharts.com port 10149 | 2016-07-01 08:44:56 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-07-01 08:44:56 Socket (9) | Connected. | 2016-07-01 08:44:57 HD Request # 3 | Sending historical data logon request message. | 2016-07-01 08:44:57 HD Request # 3 | Requesting Intraday data. Start Date-Time: 2016-07-01 08:39:24. Record interval: 4. Symbol: F.US.CLEQ16 | 2016-07-01 08:44:57 socket (7) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:45:03 socket (7) | Shutdown and closed. | 2016-07-01 08:45:03 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:45:03 CQG FIX: Disconnected. | 2016-07-01 08:45:03 Connection to the external service has been lost. | 2016-07-01 08:45:03 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:45:03 CQG WebAPI websocket (8) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:45:03 CQG WebAPI websocket (8) | SSL has been shut down. | 2016-07-01 08:45:03 CQG WebAPI websocket (8) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:45:03 CQG WebAPI websocket (8) | Shutdown and closed. | 2016-07-01 08:45:03 CQG WebAPI | Websocket closed. | 2016-07-01 08:45:03 CQG FIX Trading | Websocket closed. | 2016-07-01 08:45:03 CQG FIX Trading | Disconnected. | 2016-07-01 08:45:03 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:45:03 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:45:06 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:45:07 socket (10) | Connected. | 2016-07-01 08:45:08 CQG FIX: Sending the Logon message. | 2016-07-01 08:45:08 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:45:08 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:45:08 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:45:08 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:45:08 CQG WebAPI websocket (11) | Connected. | 2016-07-01 08:45:08 CQG WebAPI websocket (11) | Starting SSL 3/2 connection. | 2016-07-01 08:45:08 CQG WebAPI websocket (11) | SSL connection established. | 2016-07-01 08:45:09 CQG WebAPI | Opening websocket. | 2016-07-01 08:45:09 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:45:09 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:45:09 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:45:09 CQG FIX Trading | Websocket connected. | 2016-07-01 08:45:09 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:45:09 CQG FIX Trading | Logon successful. Session Token = rlrIGEoeobsrb2sc4nQaxyvw5QFGYbekSSR5CKnz+hk | 2016-07-01 08:45:09 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:45:09 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:45:09 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131060 | 2016-07-01 08:45:09 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:45:09 Intraday data recording state for symbol F.US.DA6U16 is set to download 'Pending'. | 2016-07-01 08:45:09 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is already pending and the new one is not for earlier data. | 2016-07-01 08:45:09 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:45:10 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131060. Contract ID: 1. | 2016-07-01 08:45:10 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:45:10 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:45:14 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:45:14 socket (10) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:45:41 socket (10) | Shutdown and closed. | 2016-07-01 08:45:41 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:45:41 CQG FIX: Disconnected. | 2016-07-01 08:45:41 Connection to the external service has been lost. | 2016-07-01 08:45:41 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:45:41 CQG WebAPI websocket (11) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:45:41 CQG WebAPI websocket (11) | SSL has been shut down. | 2016-07-01 08:45:41 CQG WebAPI websocket (11) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:45:41 CQG WebAPI websocket (11) | Shutdown and closed. | 2016-07-01 08:45:41 CQG WebAPI | Websocket closed. | 2016-07-01 08:45:41 CQG FIX Trading | Websocket closed. | 2016-07-01 08:45:41 CQG FIX Trading | Disconnected. | 2016-07-01 08:45:41 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:45:41 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:45:44 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:45:44 socket (13) | Connected. | 2016-07-01 08:45:45 CQG FIX: Sending the Logon message. | 2016-07-01 08:45:45 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:45:45 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:45:45 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:45:45 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:45:45 CQG WebAPI websocket (14) | Connected. | 2016-07-01 08:45:45 CQG WebAPI websocket (14) | Starting SSL 3/2 connection. | 2016-07-01 08:45:45 CQG WebAPI websocket (14) | SSL connection established. | 2016-07-01 08:45:45 CQG WebAPI | Opening websocket. | 2016-07-01 08:45:45 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:45:45 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:45:45 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:45:45 CQG FIX Trading | Websocket connected. | 2016-07-01 08:45:45 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:45:45 CQG FIX Trading | Logon successful. Session Token = ovQIpcrppnaeDNClgb4WyN+rtgF3UbERe0DYnGJZi9E | 2016-07-01 08:45:46 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:45:46 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:45:46 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131061 | 2016-07-01 08:45:46 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:45:46 Intraday data recording state for symbol F.US.DA6U16 is set to download 'Pending'. | 2016-07-01 08:45:46 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is already pending and the new one is not for earlier data. | 2016-07-01 08:45:46 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:45:46 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131061. Contract ID: 1. | 2016-07-01 08:45:46 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:45:46 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:45:50 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:45:50 Socket (9) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:45:52 Socket (9) | Shutdown and closed. | 2016-07-01 08:45:52 HD Request # 3 | Error downloading historical Intraday data for F.US.CLEQ16. The network socket has been closed. Retrying download. | 2016-07-01 08:45:52 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEQ16 | 2016-07-01 08:45:52 HD Request # 4 | Downloading Intraday chart data for F.US.CLEQ16 to the file F.US.CLEQ16.scid. Service: cqg | 2016-07-01 08:45:52 HD Request # 4 | Download start Date-Time: 2016-07-01 08:39:24.000 | 2016-07-01 08:45:52 HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2016-07-01 08:45:52 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-07-01 08:45:52 Socket (15) | Connected. | 2016-07-01 08:45:52 HD Request # 4 | Sending historical data logon request message. | 2016-07-01 08:45:52 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2016-07-01 08:39:24. Record interval: 4. Symbol: F.US.CLEQ16 | 2016-07-01 08:45:53 socket (13) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:46:20 socket (13) | Shutdown and closed. | 2016-07-01 08:46:20 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:46:20 CQG FIX: Disconnected. | 2016-07-01 08:46:20 Connection to the external service has been lost. | 2016-07-01 08:46:20 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:46:20 CQG WebAPI websocket (14) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:46:20 CQG WebAPI websocket (14) | SSL has been shut down. | 2016-07-01 08:46:20 CQG WebAPI websocket (14) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:46:20 CQG WebAPI websocket (14) | Shutdown and closed. | 2016-07-01 08:46:20 CQG WebAPI | Websocket closed. | 2016-07-01 08:46:20 CQG FIX Trading | Websocket closed. | 2016-07-01 08:46:20 CQG FIX Trading | Disconnected. | 2016-07-01 08:46:20 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:46:20 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:46:23 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:46:23 socket (16) | Connected. | 2016-07-01 08:46:24 CQG FIX: Sending the Logon message. | 2016-07-01 08:46:24 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:46:24 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:46:24 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:46:24 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:46:24 CQG WebAPI websocket (17) | Connected. | 2016-07-01 08:46:24 CQG WebAPI websocket (17) | Starting SSL 3/2 connection. | 2016-07-01 08:46:24 CQG WebAPI websocket (17) | SSL connection established. | 2016-07-01 08:46:24 CQG WebAPI | Opening websocket. | 2016-07-01 08:46:24 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:46:24 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:46:24 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:46:24 CQG FIX Trading | Websocket connected. | 2016-07-01 08:46:24 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:46:24 CQG FIX Trading | Logon successful. Session Token = /kQAT8Wo1qEi/7d1q59jYOwYhUJ3f4Vgl/G+od3xUO4 | 2016-07-01 08:46:24 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:46:24 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:46:25 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131062 | 2016-07-01 08:46:25 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:46:25 Intraday data recording state for symbol F.US.DA6U16 is set to download 'Pending'. | 2016-07-01 08:46:25 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is already pending and the new one is not for earlier data. | 2016-07-01 08:46:25 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:46:25 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131062. Contract ID: 1. | 2016-07-01 08:46:25 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:46:25 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:46:29 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:46:29 Socket (15) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:46:46 Socket (15) | Shutdown and closed. | 2016-07-01 08:46:46 HD Request # 4 | Error downloading historical Intraday data for F.US.CLEQ16. The network socket has been closed. Retrying download. | 2016-07-01 08:46:46 HD Request # 4 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.CLEQ16 | 2016-07-01 08:46:46 HD Request # 4 | Intraday download COMPLETE for F.US.CLEQ16. Completion time: 54s. Unique request ID: 1 | 2016-07-01 08:46:46 Removed historical data download ID 1 | 2016-07-01 08:46:46 HD Request # 5 | Downloading Intraday chart data for F.US.DA6U16 to the file F.US.DA6U16.scid. Service: cqg | 2016-07-01 08:46:46 HD Request # 5 | Download start Date-Time: 2016-07-01 08:40:36.000 | 2016-07-01 08:46:46 HD Request # 5 | Using server: ds4.sierracharts.com port 80 | 2016-07-01 08:46:46 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-01 08:46:46 Socket (18) | Connected. | 2016-07-01 08:46:46 HD Request # 5 | Sending historical data logon request message. | 2016-07-01 08:46:46 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2016-07-01 08:40:36. Record interval: 4. Symbol: F.US.DA6U16 | 2016-07-01 08:46:47 socket (16) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:46:59 socket (16) | Shutdown and closed. | 2016-07-01 08:46:59 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:46:59 CQG FIX: Disconnected. | 2016-07-01 08:46:59 Connection to the external service has been lost. | 2016-07-01 08:46:59 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:46:59 CQG WebAPI websocket (17) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:46:59 CQG WebAPI websocket (17) | SSL has been shut down. | 2016-07-01 08:46:59 CQG WebAPI websocket (17) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:46:59 CQG WebAPI websocket (17) | Shutdown and closed. | 2016-07-01 08:46:59 CQG WebAPI | Websocket closed. | 2016-07-01 08:46:59 CQG FIX Trading | Websocket closed. | 2016-07-01 08:46:59 CQG FIX Trading | Disconnected. | 2016-07-01 08:46:59 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:46:59 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:47:02 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:47:02 socket (19) | Connected. | 2016-07-01 08:47:02 CQG FIX: Sending the Logon message. | 2016-07-01 08:47:02 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:47:02 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:47:02 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:47:02 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:47:02 CQG WebAPI websocket (20) | Connected. | 2016-07-01 08:47:02 CQG WebAPI websocket (20) | Starting SSL 3/2 connection. | 2016-07-01 08:47:02 CQG WebAPI websocket (20) | SSL connection established. | 2016-07-01 08:47:03 CQG WebAPI | Opening websocket. | 2016-07-01 08:47:03 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:47:03 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:47:03 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:47:03 CQG FIX Trading | Websocket connected. | 2016-07-01 08:47:03 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:47:03 CQG FIX Trading | Logon successful. Session Token = CBh/E6W8tPR6sdCUUOPEYiVAgG9QYQdTmFWDk/fe9M4 | 2016-07-01 08:47:03 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:47:03 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:47:03 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131063 | 2016-07-01 08:47:03 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:47:03 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-01 08:47:03 Intraday data recording state for symbol F.US.DA6U16 has been reset to 'Downloading'. | 2016-07-01 08:47:03 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:47:03 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131063. Contract ID: 1. | 2016-07-01 08:47:03 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:47:03 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:47:08 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:47:08 socket (19) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:47:38 socket (19) | Shutdown and closed. | 2016-07-01 08:47:38 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:47:38 CQG FIX: Disconnected. | 2016-07-01 08:47:38 Connection to the external service has been lost. | 2016-07-01 08:47:38 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:47:38 CQG WebAPI websocket (20) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:47:38 CQG WebAPI websocket (20) | SSL has been shut down. | 2016-07-01 08:47:38 CQG WebAPI websocket (20) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:47:38 CQG WebAPI websocket (20) | Shutdown and closed. | 2016-07-01 08:47:38 CQG WebAPI | Websocket closed. | 2016-07-01 08:47:38 CQG FIX Trading | Websocket closed. | 2016-07-01 08:47:38 CQG FIX Trading | Disconnected. | 2016-07-01 08:47:38 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:47:38 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:47:41 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:47:41 socket (22) | Connected. | 2016-07-01 08:47:41 CQG FIX: Sending the Logon message. | 2016-07-01 08:47:42 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:47:42 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:47:42 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:47:42 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:47:42 CQG WebAPI websocket (23) | Connected. | 2016-07-01 08:47:42 CQG WebAPI websocket (23) | Starting SSL 3/2 connection. | 2016-07-01 08:47:42 CQG WebAPI websocket (23) | SSL connection established. | 2016-07-01 08:47:42 CQG WebAPI | Opening websocket. | 2016-07-01 08:47:42 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:47:42 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:47:42 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:47:42 CQG FIX Trading | Websocket connected. | 2016-07-01 08:47:42 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:47:42 CQG FIX Trading | Logon successful. Session Token = f+cY6pr5sOWIA+yNTCNpHboiwtefiuGbWeLvSqbzPs8 | 2016-07-01 08:47:42 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:47:42 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:47:42 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131064 | 2016-07-01 08:47:42 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:47:42 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-01 08:47:42 Intraday data recording state for symbol F.US.DA6U16 has been reset to 'Downloading'. | 2016-07-01 08:47:42 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:47:43 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131064. Contract ID: 1. | 2016-07-01 08:47:43 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:47:43 F.US.DA6U16 5 Min #2 | Cannot delete and re-download Intraday data during an existing historical data download for the symbol. | 2016-07-01 08:47:44 * Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:47:47 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:47:47 File >> Disconnect selected. | 2016-07-01 08:48:07 HD Request # 5 | Download canceled. | 2016-07-01 08:48:07 Socket (18) | Shutdown and closed. | 2016-07-01 08:48:07 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DA6U16 | 2016-07-01 08:48:07 HD Request # 5 | Intraday download COMPLETE for F.US.DA6U16. Completion time: 1m 21s. Unique request ID: 3 | 2016-07-01 08:48:07 Removed historical data download ID 3 | 2016-07-01 08:48:07 CQG FIX: DisconnectFIX called. | 2016-07-01 08:48:07 CQG FIX: Sending a Logout message. | 2016-07-01 08:48:07 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:48:07 CQG WebAPI websocket (23) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:48:07 CQG WebAPI websocket (23) | SSL has been shut down. | 2016-07-01 08:48:07 CQG WebAPI websocket (23) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:48:07 CQG WebAPI websocket (23) | Shutdown and closed. | 2016-07-01 08:48:07 CQG WebAPI | Websocket closed. | 2016-07-01 08:48:07 CQG FIX Trading | Websocket closed. | 2016-07-01 08:48:07 CQG FIX Trading | Disconnected. | 2016-07-01 08:48:07 CQG FIX: Waiting for Logout response timed out. Closing the socket now. | 2016-07-01 08:48:11 * socket (22) | Shutdown and closed. | 2016-07-01 08:48:11 CQG FIX: Disconnected. | 2016-07-01 08:48:11 Intraday data recording state for symbol F.US.DA6U16 is set to download 'Pending'. | 2016-07-01 08:48:31 Reloading all charts with filename: F.US.DA6U16.scid | 2016-07-01 08:48:31 HD Request # 6 | Downloading Intraday chart data for F.US.DA6U16 to the file F.US.DA6U16.scid. Service: cqg | 2016-07-01 08:48:31 HD Request # 6 | Download start Date-Time: 2015-12-28 07:48:30.000 | 2016-07-01 08:48:31 HD Request # 6 | Using server: ds5.sierracharts.com port 80 | 2016-07-01 08:48:31 Socket (0) | Resolved address ds5.sierracharts.com to IP 204.15.192.106. | 2016-07-01 08:48:31 Socket (24) | Connected. | 2016-07-01 08:48:31 HD Request # 6 | Sending historical data logon request message. | 2016-07-01 08:48:31 F.US.DA6U16 5 Min #2 | Reloading chart. | 2016-07-01 08:48:31 F.US.DA6U16 5 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: D:\Benjamin\investment\Sierra Chart\Data\F.US.DA6U16.scid | 2016-07-01 08:48:31 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-12-28 07:48:30. Record interval: 4. Symbol: F.US.DA6U16 | 2016-07-01 08:48:31 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:48:31 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:48:31 socket (25) | Connected. | 2016-07-01 08:48:32 CQG FIX: Sending the Logon message. | 2016-07-01 08:48:32 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:48:32 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:48:32 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:48:32 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:48:32 CQG WebAPI websocket (26) | Connected. | 2016-07-01 08:48:32 CQG WebAPI websocket (26) | Starting SSL 3/2 connection. | 2016-07-01 08:48:32 CQG WebAPI websocket (26) | SSL connection established. | 2016-07-01 08:48:32 CQG WebAPI | Opening websocket. | 2016-07-01 08:48:32 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:48:32 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:48:32 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:48:32 CQG FIX Trading | Websocket connected. | 2016-07-01 08:48:32 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:48:32 CQG FIX Trading | Logon successful. Session Token = Y4CgZ1Til0pSEOx5agGssqn33WOo+5ZOlPr0ll/hiL0 | 2016-07-01 08:48:33 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:48:33 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:48:33 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131065 | 2016-07-01 08:48:33 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:48:33 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-01 08:48:33 Intraday data recording state for symbol F.US.DA6U16 has been reset to 'Downloading'. | 2016-07-01 08:48:33 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:48:33 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131065. Contract ID: 1. | 2016-07-01 08:48:33 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:48:33 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:48:38 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:48:38 socket (25) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:49:07 socket (25) | Shutdown and closed. | 2016-07-01 08:49:07 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:49:07 CQG FIX: Disconnected. | 2016-07-01 08:49:07 Connection to the external service has been lost. | 2016-07-01 08:49:07 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:49:07 CQG WebAPI websocket (26) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:49:07 CQG WebAPI websocket (26) | SSL has been shut down. | 2016-07-01 08:49:07 CQG WebAPI websocket (26) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:49:07 CQG WebAPI websocket (26) | Shutdown and closed. | 2016-07-01 08:49:07 CQG WebAPI | Websocket closed. | 2016-07-01 08:49:07 CQG FIX Trading | Websocket closed. | 2016-07-01 08:49:07 CQG FIX Trading | Disconnected. | 2016-07-01 08:49:07 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:49:07 Socket (24) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:49:09 Socket (24) | Shutdown and closed. | 2016-07-01 08:49:09 HD Request # 6 | Error downloading historical Intraday data for F.US.DA6U16. The network socket has been closed. Retrying download. | 2016-07-01 08:49:09 HD Request # 6 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DA6U16 | 2016-07-01 08:49:09 HD Request # 7 | Downloading Intraday chart data for F.US.DA6U16 to the file F.US.DA6U16.scid. Service: cqg | 2016-07-01 08:49:09 HD Request # 7 | Download start Date-Time: 2015-12-28 07:49:08.000 | 2016-07-01 08:49:09 HD Request # 7 | Using server: ds3.sierracharts.com port 80 | 2016-07-01 08:49:09 Socket (0) | Resolved address ds3.sierracharts.com to IP 65.182.172.164. | 2016-07-01 08:49:09 Socket (27) | Connected. | 2016-07-01 08:49:09 HD Request # 7 | Sending historical data logon request message. | 2016-07-01 08:49:09 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-12-28 07:49:08. Record interval: 4. Symbol: F.US.DA6U16 | 2016-07-01 08:49:09 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:49:10 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:49:10 socket (28) | Connected. | 2016-07-01 08:49:10 CQG FIX: Sending the Logon message. | 2016-07-01 08:49:11 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:49:11 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:49:11 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:49:11 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:49:11 CQG WebAPI websocket (29) | Connected. | 2016-07-01 08:49:11 CQG WebAPI websocket (29) | Starting SSL 3/2 connection. | 2016-07-01 08:49:11 CQG WebAPI websocket (29) | SSL connection established. | 2016-07-01 08:49:11 CQG WebAPI | Opening websocket. | 2016-07-01 08:49:11 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:49:11 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:49:11 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:49:11 CQG FIX Trading | Websocket connected. | 2016-07-01 08:49:11 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:49:11 CQG FIX Trading | Logon successful. Session Token = 9OrW2tSGZhnp3geB/yZVl/gdaJg12NuhfPxy1rqydu8 | 2016-07-01 08:49:11 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:49:11 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:49:12 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131066 | 2016-07-01 08:49:12 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:49:12 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-01 08:49:12 Intraday data recording state for symbol F.US.DA6U16 has been reset to 'Downloading'. | 2016-07-01 08:49:12 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:49:12 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131066. Contract ID: 1. | 2016-07-01 08:49:12 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:49:12 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:49:16 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:49:16 socket (28) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:49:46 socket (28) | Shutdown and closed. | 2016-07-01 08:49:46 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:49:46 CQG FIX: Disconnected. | 2016-07-01 08:49:46 Connection to the external service has been lost. | 2016-07-01 08:49:46 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:49:46 CQG WebAPI websocket (29) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:49:46 CQG WebAPI websocket (29) | SSL has been shut down. | 2016-07-01 08:49:46 CQG WebAPI websocket (29) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:49:46 CQG WebAPI websocket (29) | Shutdown and closed. | 2016-07-01 08:49:46 CQG WebAPI | Websocket closed. | 2016-07-01 08:49:46 CQG FIX Trading | Websocket closed. | 2016-07-01 08:49:46 CQG FIX Trading | Disconnected. | 2016-07-01 08:49:46 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-07-01 08:49:46 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2016-07-01 08:49:49 socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-07-01 08:49:49 socket (31) | Connected. | 2016-07-01 08:49:49 Socket (27) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:49:49 Socket (27) | Shutdown and closed. | 2016-07-01 08:49:49 HD Request # 7 | Error downloading historical Intraday data for F.US.DA6U16. The network socket has been closed. Retrying download. | 2016-07-01 08:49:49 HD Request # 7 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DA6U16 | 2016-07-01 08:49:49 HD Request # 8 | Downloading Intraday chart data for F.US.DA6U16 to the file F.US.DA6U16.scid. Service: cqg | 2016-07-01 08:49:49 HD Request # 8 | Download start Date-Time: 2015-12-28 07:49:49.000 | 2016-07-01 08:49:49 HD Request # 8 | Using server: ds4.sierracharts.com port 80 | 2016-07-01 08:49:49 Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-07-01 08:49:49 CQG FIX: Sending the Logon message. | 2016-07-01 08:49:50 Socket (32) | Connected. | 2016-07-01 08:49:50 HD Request # 8 | Sending historical data logon request message. | 2016-07-01 08:49:50 CQG FIX Trading | Connected to trading server. | 2016-07-01 08:49:50 CQG FIX Trading | Connecting to market data server api.cqg.com | 2016-07-01 08:49:50 CQG WebAPI | Connecting to websocket server. | 2016-07-01 08:49:50 CQG WebAPI websocket (0) | Resolved address api.geo.cqg.com to IP 118.201.11.218. | 2016-07-01 08:49:50 CQG WebAPI websocket (33) | Connected. | 2016-07-01 08:49:50 CQG WebAPI websocket (33) | Starting SSL 3/2 connection. | 2016-07-01 08:49:50 CQG WebAPI websocket (33) | SSL connection established. | 2016-07-01 08:49:50 CQG WebAPI | Opening websocket. | 2016-07-01 08:49:50 CQG WebAPI | Sending websocket handshake. | 2016-07-01 08:49:50 CQG WebAPI | Received websocket handshake acknowledgment. | 2016-07-01 08:49:50 CQG WebAPI | Web socket state is now open. | 2016-07-01 08:49:50 CQG FIX Trading | Websocket connected. | 2016-07-01 08:49:50 CQG FIX Trading | Sending market data logon message. | 2016-07-01 08:49:50 CQG FIX Trading | Logon successful. Session Token = p5+QOR2+i7+mQA5k+x1E68hKvW6EvBZjdQ2QkVO/GO0 | 2016-07-01 08:49:50 CQG FIX Trading | Connected to data and trading server. | 2016-07-01 08:49:50 HD Request # 8 | Requesting Intraday data. Start Date-Time: 2015-12-28 07:49:49. Record interval: 4. Symbol: F.US.DA6U16 | 2016-07-01 08:49:51 CQG FIX Trading | Starting real-time market data updates for: F.US.DA6U16. ID: 1 | 2016-07-01 08:49:51 CQG FIX Trading | Sending symbol resolution request for F.US.DA6U16. ID: 131067 | 2016-07-01 08:49:51 CQG FIX Trading | Requesting security definition data for: F.US.DA6U16. ID: 1 | 2016-07-01 08:49:51 Historical Intraday data request for F.US.DA6U16 is discarded because a matching download is in progress and the new one is not for earlier data. | 2016-07-01 08:49:51 Intraday data recording state for symbol F.US.DA6U16 has been reset to 'Downloading'. | 2016-07-01 08:49:51 CQG FIX Trading | Received symbol resolution report for: F.US.DA6U6. Search Symbol: F.US.DA6U16 | 2016-07-01 08:49:51 CQG FIX Trading | Received symbol resolution report for symbol F.US.DA6U16. Request ID: 131067. Contract ID: 1. | 2016-07-01 08:49:51 CQG FIX Trading | Requesting market data for F.US.DA6U16 | 2016-07-01 08:49:51 Requesting market depth updates for: F.US.DA6U16 if supported. | 2016-07-01 08:49:55 CQG FIX Trading | Requesting market data including full depth for F.US.DA6U16 | 2016-07-01 08:49:55 File >> Disconnect selected. | 2016-07-01 08:49:55 HD Request # 8 | Download canceled. | 2016-07-01 08:49:55 Socket (32) | Shutdown and closed. | 2016-07-01 08:49:55 HD Request # 8 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for F.US.DA6U16 | 2016-07-01 08:49:55 HD Request # 8 | Intraday download COMPLETE for F.US.DA6U16. Completion time: 6s. Unique request ID: 9 | 2016-07-01 08:49:55 Removed historical data download ID 9 | 2016-07-01 08:49:55 CQG FIX: DisconnectFIX called. | 2016-07-01 08:49:55 CQG FIX: Sending a Logout message. | 2016-07-01 08:49:55 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:49:55 CQG WebAPI websocket (33) | SSL shutdown indicates not able to send 'close notify'. | 2016-07-01 08:49:55 CQG WebAPI websocket (33) | SSL has been shut down. | 2016-07-01 08:49:55 CQG WebAPI websocket (33) | SSL object has been freed. SSL state is now disconnected. | 2016-07-01 08:49:55 CQG WebAPI websocket (33) | Shutdown and closed. | 2016-07-01 08:49:55 CQG WebAPI | Websocket closed. | 2016-07-01 08:49:55 CQG FIX Trading | Websocket closed. | 2016-07-01 08:49:55 CQG FIX Trading | Disconnected. | 2016-07-01 08:49:55 CQG FIX: Waiting for Logout response timed out. Closing the socket now. | 2016-07-01 08:49:59 * socket (31) | Shutdown and closed. | 2016-07-01 08:49:59 CQG FIX: Disconnected. | 2016-07-01 08:49:59 |
| [2016-07-01 19:23:55] |
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We do see a connectivity problem in the case of port 80 as well. The only thing we can recommend is that you should try a different Internet service provider. If you still cannot get the connectivity problem resolved and want a refund for Sierra Chart we can do that. Or we can extend your account by another month to give you plenty of time to see if you get the connectivity problem resolved. This is simply an issue that we have no control over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-01 19:24:31
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| [2016-07-02 03:07:17] |
| benyeh1225 - Posts: 28 |
|
Hi Sir, Really appreciate your excellent supports and patience to the issue I have faced. Sierra Chart is one of the best platforms I have used. I prefer to stay in Sierra Chart for my trading, although the issue have not been resolved. Please extend my account by another month, so that I can have enough time to get the connectivity problem resolved. In addition to trying a different Internet service provider, as you have suggested, do you think the CQG data feed is another possible source that cause the slow speed for downloading intra-day chart data? Thank you Benjamin Yeh |
| [2016-07-04 04:14:09] |
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We have given your Sierra Chart account a time extension to work out the Internet connectivity issue. We still need to review this Message Log some more because the CQG connection may be having trouble as well. Just give us about another day. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-05 07:15:15] |
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Here are the messages of a lost connection to the CQG FIX server: socket (25) | Closed. Windows error code 10053: 連線已被您主機上的軟體中止。 | 2016-07-01 08:49:07
socket (25) | Shutdown and closed. | 2016-07-01 08:49:07 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2016-07-01 08:49:07 CQG FIX: Disconnected. | 2016-07-01 08:49:07 Connection to the external service has been lost. | 2016-07-01 08:49:07 CQG FIX Trading | Sending Web API Logoff message. | 2016-07-01 08:49:07 So you can see there is even a problem connecting to the CQG server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-06 00:55:44] |
| benyeh1225 - Posts: 28 |
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Hi sir, Do you mean there is a problem at CQG server while they provide datafeed to my SierraChart platform? If yes, I would like to ask CQG to resolve the problem. Based on your professional suggestion, could you advise me how to make a precise statement to CQG about their problem and prove that CQG having the problem? Thank you Benjamin Yeh |
| [2016-07-06 05:07:06] |
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It is very unlikely to be a CQG server problem based upon what we see especially being there is a problem with historical data which comes from our own servers. CQG could not help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-07-06 05:28:08] |
| benyeh1225 - Posts: 28 |
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Hi Sir, So, the final comments/suggestions to my problem from Sierra chart are: (1) "The problem in this particular case is very apparent and is an issue specific to the ISP you are using." (2) "You should try a different Internet service provider". Is that correct? Thank you Regards, Benjamin Yeh |
| [2016-07-07 03:45:07] |
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The first step would be to try different ISP if you can. Whether it is specific to the ISP or an Internet network provider they connect with, we cannot say. But a reasonable approach would be to try another ISP if you can. Although you may want to make sure that they do not use the same connection path. You can see the connection path by using this command on the Windows command line: tracert ds4.sierracharts.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-07-07 03:46:22
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