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Direct MessagesDate/Time: Wed, 15 May 2024 07:26:39 +0000
Post From: speed of downloading history intra-day data is too slow
| [2016-06-30 18:56:39] |
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There is no doubt there is a network connectivity problem between your system and the server. That is abundantly clear: HD Request # 20 | Error downloading historical Intraday data for F.US.USAU16. The download timed out. | 2016-06-30 09:56:18 Socket (37) | Shutdown and closed. | 2016-06-30 09:56:18 The problem you are experiencing is not normal. You cannot make comparisons to other programs because the amount of data, and the protocols and port numbers being used are different. The problem in this particular case is very apparent and is an issue specific to the ISP you are using. Normally the solution would be to use Port 80 but you are saying that did not help. We need to get confirmation of that. Follow the instructions here to use port 80: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#UsingPort80 After that, re-download the data again with Edit >>Delete All Data Download and post a copy of the Message Log again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-06-30 18:57:40
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