Support Board
Date/Time: Sun, 11 May 2025 23:05:04 +0000
Footprint chart is dropping tick data
View Count: 1370
| [2016-05-09 16:17:41] |
| User218422 - Posts: 10 |
|
I've had recent conversations with support abut this issue. I have changed the connection from mode 1 to TCP/IP and back to mode 1; it still drops ticks. The time and sales does not seem to drop ticks, eliminating the data stream as the problem. It was stated to me that if this continued that the developers needed to get involved. I noticed yesterday (5-5-2016) at 0757:19 and at 0756:31 that block trades(CL: 38 @ 45.14 and 68 @ 45.21) printed on the T&S but did not get on the footprint chart, just a blank cell. Also, I have a fast machine running Windows 10 with no other applications running but Sierra This has all been brought to my attention due to my attendance in Maria Roussos' trade room where she runs Ninja and Rithmic data, feeding her custom programmed footprint; my sierra footprint is usually off on every five minute bar by a few ticks to 100s, more when the market is faster. I took a another screen shot today of the footprint where it just left blanks, not even 0s (attached) Date Time Of Last Edit: 2016-05-09 16:21:30
|
| [2016-05-09 16:54:15] |
| |
|
Not sure how you are coming to this conclusion. When you are comparing the data in the chart to the Time and Sales window, did you just before that re-download the data for the bars in the chart that you are looking at? Also make sure you are not using Volume Filtering: https://www.sierrachart.com/index.php?page=doc/doc_ChartSettings.html#VolumeFilterH Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-09 16:56:59] |
| |
|
Another thing came to mind about this: I noticed yesterday (5-5-2016) at 0757:19 and at 0756:31 that block trades(CL: 38 @ 45.14 and 68 @ 45.21) printed on the T&S but did not get on the footprint chart, just a blank cell.
On the Time and Sales window make sure this is selected: Settings >> Combine Records >> Do Not Combine. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-09 16:57:20
|
| [2016-05-09 16:59:56] |
| User218422 - Posts: 10 |
|
The time and sales is set to do not combine. Time and sales is the the problem however.
|
| [2016-05-09 17:02:58] |
| User218422 - Posts: 10 |
|
volume filtering is off; i.e. set 0
|
| [2016-05-09 17:05:59] |
| User218422 - Posts: 10 |
|
I was not doing any downloads or reloads when I noticed that the chart was missing data. I looked at time and sales and saw blocks for the time and price that corresponded to the missing data on the footprint; just a reflex action on my part wondering why the data went blank on the footprint.
|
| [2016-05-09 17:23:32] |
| |
|
We need a screenshot showing what you are seeing. This needs to include both the Time and Sales window and the chart showing the particular Numbers Bar you are comparing to. Here are instructions to provide this: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Make sure you use Upload Chart with Overlays. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-09 19:11:55] |
| User218422 - Posts: 10 |
|
http://www.sierrachart.com/image.php?Image=1462815211513.png
|
| [2016-05-09 19:45:18] |
| |
|
We do not know what to look for in that chart image. We also specified to use Edit >> Screen Images >> Upload Chart with Overlays. So you need to open the Time and Sales window and make sure it is positioned over the chart and use that command. And then tell us specifically what we should be looking for. It is also part of our specifications that you should simplify the chart and remove anything unnecessary because that is a complex looking chart. It only makes it harder to understand. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-09 19:46:39
|
| [2016-05-09 19:53:59] |
| User218422 - Posts: 10 |
|
Help me understand what the time and sales has to do with this footprint chart dropping ticks problem and if I can understand what you think you need; and if I can understand your thinking I'll go to the trouble of stripping down the footprint chart. I'm a customer of ATC, why do I get messages to pay to continue?
|
| [2016-05-09 20:30:40] |
| |
|
We do not believe there is any problem. What you are describing simply makes no sense . And there are no known cases of this. It is not unusual for a data feed to not transmit some data and therefore it will be missing from the chart. This is a very routine occurrence that we cannot help with since we are not the provider of the data feed. What is unusual, is to see certain trades in the Time and Sales window but not see them in the Numbers Bars chart. That is what you have to show us. So just show us what you are seeing. This is all. So at the time you see it just simply take a screenshot as explained and we will look at it and understand what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-09 20:43:37
|
| [2016-05-09 20:43:56] |
| |
|
The prior posting has been updated. I'm a customer of ATC, why do I get messages to pay to continue?
What message are you referring to? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-05-09 21:43:55] |
| User218422 - Posts: 10 |
|
If I understand you are telling me its my problem because it couldn't be Sierra Chart, but if I could capture the screen of the footprint and time and sales simultaneously showing what I reported you might reconsider? Your reasoning based on it is routine to not get the full data feed on a chart and that the difference between the Rithmic and ACT feed is a data feed problem, not a sierra Charts problem? Unless I can prove otherwise. Who has a reliable feed that is consistently correct? Where does the ACT data feed originate; can I assume its somebody's re-branded data feed? |
| [2016-05-09 22:03:44] |
| |
|
but if I could capture the screen of the footprint and time and sales simultaneously showing what I reported you might reconsider?
This is what we asked for. Please provide this.Your reasoning based on it is routine to not get the full data feed on a chart and that the difference between the Rithmic and ACT feed is a data feed problem, not a sierra Charts problem?
Yes this is correct.Who has a reliable feed that is consistently correct? Where does the ACT data feed originate; can I assume its somebody's re-branded data feed?
You need to ask your broker about this. We will not comment on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-05-09 22:04:07
|
To post a message in this thread, you need to log in with your Sierra Chart account: