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Direct MessagesDate/Time: Wed, 08 May 2024 05:17:11 +0000
Unable to receive real data
View Count: 735
| [2016-01-11 15:21:27] |
| User750374 - Posts: 14 |
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Hi there, I have just switched to Sierra recently, and I'm on free trial package for now to see how it works. It says in your website that "real time and historical forex and cfd data service" is included in trial package, however in my Sierra the charts are only available until the date I downloaded Sierra, and I can't see any new data after that, (7th Jan 2016). I have chosen "SC data- all service" in "data/trade service setting", could you help me to have a look and guide me how to receive real data please? Thank you very much! |
| [2016-01-11 15:33:44] |
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What markets do you need data for or want to trade? For example, what particular futures, Forex or stock symbols. You can also give us the exchanges that the particular symbol or symbols trade on.
Sierra Chart Support |
| [2016-01-11 15:37:54] |
| User750374 - Posts: 14 |
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It's German Bund. Many thanks! |
| [2016-01-11 17:51:02] |
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Provide an image of the chart, by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#Image Basically what you describe sounds like a missing data problem. Therefore, refer to this documentation here: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#MissingOrIncompleteIntradayChartData Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 17:52:31
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| [2016-01-11 18:04:39] |
| User750374 - Posts: 14 |
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http://www.sierrachart.com/image.php?l=1452535419946.png
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| [2016-01-11 18:09:02] |
| User750374 - Posts: 14 |
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Please see the attached picture, any data after 7th Jan 2016 16:16 is not showing
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| [2016-01-11 18:12:12] |
| User750374 - Posts: 14 |
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The attached is the screenshot of data/trade service setting
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Attachment Deleted. Private File |
| [2016-01-11 19:35:40] |
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Restart Sierra Chart and open that chart and then provide a copy of the Message Log by following these instructions here: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-11 20:06:41] |
| User750374 - Posts: 14 |
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When I opened Sierra, a window pop up saying "Failed to open the configuration file when saving. Configuration not saved. Error: Windows error code 5: Access is denied." Not sure if this is relevant but apparently something is wrong?? Below is the copy of log: Error opening the InternalOrderID.data file for writing. Error: Windows error code 5: Access is denied. | 2016-01-11 20:05:14 * Software version: 1350 | 2016-01-11 20:05:15 Uses New Spreadsheets | 2016-01-11 20:05:15 Usage end date: 2016-01-22 | 2016-01-11 20:05:15 Enabled for: Advanced Features. | 2016-01-11 20:05:15 Enabled for: Advanced Features 2. | 2016-01-11 20:05:15 Enabled for: Sierra Chart Historical Data Service. | 2016-01-11 20:05:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-11 20:05:15 Current selected Data/Trading service: SC Data - All Services | 2016-01-11 20:05:15 Chart Update Interval: 500 | 2016-01-11 20:05:15 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time | 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time in UTC | 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time in SC Time Zone | 2016-01-11 20:05:15 2016-01-11 20:05:16 Server time in UTC | 2016-01-11 20:05:15 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-01-11 20:05:15 Program path: C:\SierraChart\ | 2016-01-11 20:05:15 Data Files path: C:\SierraChart\Data\ | 2016-01-11 20:05:15 OS Version Number: 6.1 | 2016-01-11 20:05:15 Locale Information: C | 2016-01-11 20:05:15 Checking for new symbol settings for scdataallservices | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) | Connected. | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) | Starting TLS 1.2 connection. | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) | SSL connection established. | 2016-01-11 20:05:15 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-01-11 20:05:18 SC Data - All Services | Connected to data server. | 2016-01-11 20:05:20 Symbol settings received. | 2016-01-11 20:05:21 Processed received symbol settings | 2016-01-11 20:05:21 Reconnecting to the data feed after processing symbol settings. | 2016-01-11 20:05:21 SC Data - All Services | Disconnected. | 2016-01-11 20:05:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-11 20:05:21 SC Data - All Services | Connected to data server. | 2016-01-11 20:05:24 HTTPS connection to www.sierrachart.com:443 (4) | SSL connection closed by remote side. | 2016-01-11 20:05:26 HTTPS connection to www.sierrachart.com:443 (4) | SSL object has been freed. SSL state is now disconnected. | 2016-01-11 20:05:26 HTTPS connection to www.sierrachart.com:443 (4) | Shutdown and closed. | 2016-01-11 20:05:26 |
| [2016-01-11 20:45:38] |
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Yes, this is the problem: When I opened Sierra, a window pop up saying "Failed to open the configuration file when saving. Configuration not saved. Error: Windows error code 5: Access is denied." Not sure if this is relevant but apparently something is wrong??
Sierra Chart cannot function properly at all under this kind of condition. Refer to: Error Messages When Opening Files Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 20:46:08
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| [2016-01-11 20:56:15] |
| User750374 - Posts: 14 |
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Cool at least we know where the problem is, now which category is this referred to in the link you sent me??
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| [2016-01-11 21:05:37] |
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It is this section or the following one after it: https://www.sierrachart.com/index.php?page=doc/helpdetails16.html#h16.5 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-11 21:30:18] |
| User750374 - Posts: 14 |
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Sorted! Thank you so much for your help! |
| [2016-01-12 08:00:13] |
| User750374 - Posts: 14 |
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Morning there, the data stopped again....
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| [2016-01-12 08:30:45] |
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From our perspective, this tells us almost nothing. What is one of the symbols that is not updating? And provide us a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-12 08:35:08] |
| User750374 - Posts: 14 |
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Please see the previous posts, it has always been German Bund I am looking at
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| [2016-01-12 08:35:27] |
| User750374 - Posts: 14 |
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Software version: 1350 | 2016-01-12 07:57:39 Uses New Spreadsheets | 2016-01-12 07:57:39 Usage end date: 2016-01-22 | 2016-01-12 07:57:39 Enabled for: Advanced Features. | 2016-01-12 07:57:39 Enabled for: Advanced Features 2. | 2016-01-12 07:57:39 Enabled for: Sierra Chart Historical Data Service. | 2016-01-12 07:57:39 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-12 07:57:39 Current selected Data/Trading service: SC Data - All Services | 2016-01-12 07:57:39 Chart Update Interval: 500 | 2016-01-12 07:57:39 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-01-12 07:57:39 2016-01-12 07:57:39 Local computer time | 2016-01-12 07:57:39 2016-01-12 07:57:39 Local computer time in UTC | 2016-01-12 07:57:39 2016-01-12 07:57:39 Local computer time in SC Time Zone | 2016-01-12 07:57:39 2016-01-12 07:57:40 Server time in UTC | 2016-01-12 07:57:39 Local computer UTC time and Server UTC time difference: 1 seconds. | 2016-01-12 07:57:39 Program path: C:\SierraChart\ | 2016-01-12 07:57:39 Data Files path: C:\SierraChart\Data\ | 2016-01-12 07:57:39 OS Version Number: 6.1 | 2016-01-12 07:57:39 Locale Information: C | 2016-01-12 07:57:39 Checking for new symbol settings for scdataallservices | 2016-01-12 07:57:39 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-12 07:57:39 HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-01-12 07:57:39 HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-01-12 07:57:39 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-01-12 07:57:39 Symbol settings are up-to-date for scdataallservices | 2016-01-12 07:57:42 SC Data - All Services | Connected to data server. | 2016-01-12 07:57:44 HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-01-12 07:57:47 HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-01-12 07:57:47 HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-01-12 07:57:47 Mapping GGH16 to GGH16. Service code: eurex | 2016-01-12 07:58:19 SC Exchange Data | Starting real-time market data updates for: GGH16. ID: 1 | 2016-01-12 07:58:19 Intraday data recording state for symbol GGH16 is set to download 'Pending'. | 2016-01-12 07:58:19 HD Request # 2 | Downloading Intraday chart data for GGH16 to the file GGH16.scid. Service: eurex | 2016-01-12 07:58:19 HD Request # 2 | Download start Date-Time: 2016-01-12 07:41:26.000 | 2016-01-12 07:58:19 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2016-01-12 07:58:19 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2016-01-12 07:58:19 Socket (4) | Connected. | 2016-01-12 07:58:19 HD Request # 2 | Sending historical data logon request message. | 2016-01-12 07:58:19 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2016-01-12 07:41:26. Record interval: 1. Symbol: GGH16 | 2016-01-12 07:58:20 HD Request # 2 | Decompressing data. | 2016-01-12 07:58:20 HD Request # 2 | Receiving Intraday data for GGH16 starting at 2016-01-12 07:41:26 | 2016-01-12 07:58:20 HD Request # 2 | Timestamp of first Intraday data file record written: 2016-01-12 07:41:26 | 2016-01-12 07:58:20 Socket (4) | Shutdown and closed. | 2016-01-12 07:58:20 The network socket for historical data has been closed. | 2016-01-12 07:58:20 HD Request # 2 | Received 31 records from 2016-01-12 07:41:26 to 2016-01-12 07:43:21 (115.0 seconds) and wrote 31 records for GGH16 | 2016-01-12 07:58:20 HD Request # 2 | Intraday download COMPLETE for GGH16. Completion time: 1s. Unique request ID: 1 | 2016-01-12 07:58:20 Removed historical data download ID 1 | 2016-01-12 07:58:20 Real-time Intraday chart data file updates started for GGH16 | 2016-01-12 07:58:20 Intraday chart data file opened for GGH16 | 2016-01-12 07:58:20 |
| [2016-01-12 09:56:34] |
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GGH16 is a futures symbol. For information about real-time futures data, refer to: https://www.sierrachart.com/index.php?page=doc/doc_FuturesData.php For now use File >> Find Symbol >> CFD >> Bund Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-12 10:00:02] |
| User750374 - Posts: 14 |
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1. This is not a post for information. 2. I am in a free trial package. 3. It says in your website that real future data is included in free trial. 4. It doesn't work. 5. I need a solution. |
| [2016-01-12 10:02:38] |
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3. Where exactly on the website are you seeing this? 5. You are going to go nowhere with this. If you are not happy with the situation, please send a complaint to the futures exchanges. If you want futures data, there are fees associated with that. It is not free. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-12 10:04:54
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| [2016-01-12 10:09:41] |
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Some exchanges do provide free trials of data. EUREX might be one of them, but currently Sierra Chart is not set up with that and the process of obtaining the data is not a simple procedure. There will be forms to fill out, and we will still require a payment of 5 dollars. Free trial capability, we expected will be released later this month. But in general, it should not be expected that a free trial of futures data is easy to come by. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-12 10:18:49] |
| User750374 - Posts: 14 |
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Understood! Thanks very much for your help.
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| [2016-01-12 10:23:48] |
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Now if you are interested in a futures data feed, refer to this page here: Sierra Chart Exchange Data Feed Or use one of the supported futures trading services listed here: https://www.sierrachart.com/index.php?page=doc/Data.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-12 10:24:46
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