Support Board
Date/Time: Sat, 10 May 2025 00:43:40 +0000
Post From: Unable to receive real data
| [2016-01-11 20:06:41] |
| User750374 - Posts: 14 |
|
When I opened Sierra, a window pop up saying "Failed to open the configuration file when saving. Configuration not saved. Error: Windows error code 5: Access is denied." Not sure if this is relevant but apparently something is wrong?? Below is the copy of log: Error opening the InternalOrderID.data file for writing. Error: Windows error code 5: Access is denied. | 2016-01-11 20:05:14 * Software version: 1350 | 2016-01-11 20:05:15 Uses New Spreadsheets | 2016-01-11 20:05:15 Usage end date: 2016-01-22 | 2016-01-11 20:05:15 Enabled for: Advanced Features. | 2016-01-11 20:05:15 Enabled for: Advanced Features 2. | 2016-01-11 20:05:15 Enabled for: Sierra Chart Historical Data Service. | 2016-01-11 20:05:15 Allow Support for Sierra Chart Data Feeds is enabled. | 2016-01-11 20:05:15 Current selected Data/Trading service: SC Data - All Services | 2016-01-11 20:05:15 Chart Update Interval: 500 | 2016-01-11 20:05:15 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time | 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time in UTC | 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time in SC Time Zone | 2016-01-11 20:05:15 2016-01-11 20:05:16 Server time in UTC | 2016-01-11 20:05:15 Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-01-11 20:05:15 Program path: C:\SierraChart\ | 2016-01-11 20:05:15 Data Files path: C:\SierraChart\Data\ | 2016-01-11 20:05:15 OS Version Number: 6.1 | 2016-01-11 20:05:15 Locale Information: C | 2016-01-11 20:05:15 Checking for new symbol settings for scdataallservices | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) | Connected. | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) | Starting TLS 1.2 connection. | 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) | SSL connection established. | 2016-01-11 20:05:15 Requesting symbol settings for scdataallservices. Overwrite = on. | 2016-01-11 20:05:18 SC Data - All Services | Connected to data server. | 2016-01-11 20:05:20 Symbol settings received. | 2016-01-11 20:05:21 Processed received symbol settings | 2016-01-11 20:05:21 Reconnecting to the data feed after processing symbol settings. | 2016-01-11 20:05:21 SC Data - All Services | Disconnected. | 2016-01-11 20:05:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-01-11 20:05:21 SC Data - All Services | Connected to data server. | 2016-01-11 20:05:24 HTTPS connection to www.sierrachart.com:443 (4) | SSL connection closed by remote side. | 2016-01-11 20:05:26 HTTPS connection to www.sierrachart.com:443 (4) | SSL object has been freed. SSL state is now disconnected. | 2016-01-11 20:05:26 HTTPS connection to www.sierrachart.com:443 (4) | Shutdown and closed. | 2016-01-11 20:05:26 |