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Post From: Unable to receive real data

[2016-01-11 20:06:41] Link To Thread - Link To Post [Go To First Post]
User750374 - Posts: 14
When I opened Sierra, a window pop up saying "Failed to open the configuration file when saving. Configuration not saved. Error: Windows error code 5: Access is denied." Not sure if this is relevant but apparently something is wrong?? Below is the copy of log: Error opening the InternalOrderID.data file for writing. Error: Windows error code 5: Access is denied. \| 2016-01-11 20:05:14 * Software version: 1350 \| 2016-01-11 20:05:15 Uses New Spreadsheets \| 2016-01-11 20:05:15 Usage end date: 2016-01-22 \| 2016-01-11 20:05:15 Enabled for: Advanced Features. \| 2016-01-11 20:05:15 Enabled for: Advanced Features 2. \| 2016-01-11 20:05:15 Enabled for: Sierra Chart Historical Data Service. \| 2016-01-11 20:05:15 Allow Support for Sierra Chart Data Feeds is enabled. \| 2016-01-11 20:05:15 Current selected Data/Trading service: SC Data - All Services \| 2016-01-11 20:05:15 Chart Update Interval: 500 \| 2016-01-11 20:05:15 Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) \| 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time \| 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time in UTC \| 2016-01-11 20:05:15 2016-01-11 20:05:15 Local computer time in SC Time Zone \| 2016-01-11 20:05:15 2016-01-11 20:05:16 Server time in UTC \| 2016-01-11 20:05:15 Local computer UTC time and Server UTC time difference: 2 seconds. \| 2016-01-11 20:05:15 Program path: C:\SierraChart\ \| 2016-01-11 20:05:15 Data Files path: C:\SierraChart\Data\ \| 2016-01-11 20:05:15 OS Version Number: 6.1 \| 2016-01-11 20:05:15 Locale Information: C \| 2016-01-11 20:05:15 Checking for new symbol settings for scdataallservices \| 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) \| Connected. \| 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) \| Starting TLS 1.2 connection. \| 2016-01-11 20:05:15 HTTPS connection to www.sierrachart.com:443 (4) \| SSL connection established. \| 2016-01-11 20:05:15 Requesting symbol settings for scdataallservices. Overwrite = on. \| 2016-01-11 20:05:18 SC Data - All Services \| Connected to data server. \| 2016-01-11 20:05:20 Symbol settings received. \| 2016-01-11 20:05:21 Processed received symbol settings \| 2016-01-11 20:05:21 Reconnecting to the data feed after processing symbol settings. \| 2016-01-11 20:05:21 SC Data - All Services \| Disconnected. \| 2016-01-11 20:05:21 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2016-01-11 20:05:21 SC Data - All Services \| Connected to data server. \| 2016-01-11 20:05:24 HTTPS connection to www.sierrachart.com:443 (4) \| SSL connection closed by remote side. \| 2016-01-11 20:05:26 HTTPS connection to www.sierrachart.com:443 (4) \| SSL object has been freed. SSL state is now disconnected. \| 2016-01-11 20:05:26 HTTPS connection to www.sierrachart.com:443 (4) \| Shutdown and closed. \| 2016-01-11 20:05:26