Support Board
Date/Time: Sun, 11 May 2025 18:39:49 +0000
Order not making it from Sierra to Interactive Brokers
View Count: 1211
| [2015-11-27 13:43:05] |
| User14731 - Posts: 15 |
|
I'm having issues sending a trade from Sierra to IB. When I try to send the order, I get the following: Interactive Brokers | Symbol Error: Unknown symbol with ID 4957 is unknown, unavailable, or improperly formatted. | 2015-11-27 08:25:57 This occurs for: MSFT-STK-SMART/NASDAQ I think it has something to do with the naming convention. To get Apple to display in Sierra, I just have to type "aapl", and I can send orders without issues. But for Microsoft, I have to type "MSFT-STK-SMART/NASDAQ". I can see the chart but can't send orders. I think the naming convention is causing the issue. Is there a setting in Sierra or IB that I need to alter to get it work? Thanks, Date Time Of Last Edit: 2015-11-27 13:46:28
|
| [2015-11-27 21:34:20] |
| |
|
Try this symbol: MSFT-STK-SMART/NASDAQ-USD Let us know if it does not work. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-30 15:19:57] |
| User14731 - Posts: 15 |
|
Just tried it. Order will not send. I get the same error message. Any other suggestions? Thanks. |
| [2015-11-30 20:42:09] |
| |
|
We need to run a test and see what we encounter related to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-12-01 05:22:32] |
| |
|
In our case, the order is not even responded to from Trader Workstation when using the symbol MSFT-STK-SMART/NASDAQ-USD. Could you please contact Trader Workstation API support with Interactive Brokers. There should be some messaging system through your Interactive Brokers account where you can contact them about this. They will need to see the TWS log files and details about how to prepare that information is here: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#ProvidingTWSLogFiles The problem must have something to do with the particular contract details specified, so when you get the answer from them, let us know so we can provide you further instructions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-18 15:52:36
|
| [2016-03-18 13:55:59] |
| User14731 - Posts: 15 |
|
I contacted Interactive Brokers. They say since the order isn't being transmitted to them, they can't offer any assistance and told me to contact Sierra Chart. Can you offer any other suggestions on your end? I'm hoping I don't get stuck in the middle here. Thanks. |
| [2016-03-18 14:17:10] |
| User14731 - Posts: 15 |
|
I seem to have resolved it. Did some digging and someone suggest using Island. So the following works for data and trade transmission: MSFT-STK-ISLAND Reference this thread: http://www.elitetrader.com/et/index.php?threads/ib-symbol-problems-msft-intc-csco.279936/page-2 |
| [2016-03-18 15:50:14] |
| |
|
For this symbol MSFT, you need to use the Stocks With Specified Exchange and Primary Exchange Format: https://www.sierrachart.com/index.php?page=doc/IBSymbols.html#Stock MSFT-STK-SMART/NASDAQ Also, if this actually solves the problem, then the order was actually transmitted the TWS and they should have been aware of that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-18 15:50:39
|
To post a message in this thread, you need to log in with your Sierra Chart account: