Support Board
Date/Time: Mon, 12 May 2025 18:29:23 +0000
Post From: Order not making it from Sierra to Interactive Brokers
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In our case, the order is not even responded to from Trader Workstation when using the symbol MSFT-STK-SMART/NASDAQ-USD. Could you please contact Trader Workstation API support with Interactive Brokers. There should be some messaging system through your Interactive Brokers account where you can contact them about this. They will need to see the TWS log files and details about how to prepare that information is here: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#ProvidingTWSLogFiles The problem must have something to do with the particular contract details specified, so when you get the answer from them, let us know so we can provide you further instructions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-03-18 15:52:36
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