Support Board
Date/Time: Tue, 03 Nov 2026 17:43:08 +0000
VIX_CGI (Volatility Index) Not Appearing
View Count: 261
| [2026-09-19 12:32:56] |
| User988582 - Posts: 12 |
|
hello SC support, When i open the VIX_CGI no candles show up or even the scales on the bottom or right but it says data has been loaded, i have attached a photo so you can see aswell Regards, Danny |
 Screenshot 2026-09-19 223209.png / V - Attached On 2026-09-19 12:32:20 UTC - Size: 33.81 KB - 58 views |
| [2026-09-19 21:50:01] |
| Sierra_Chart Engineering - Posts: 25362 |
|
You need to activate the CBOE Global Indexes exchange: Denali Exchange Data Feed: CBOE Global Indexes Data Feed Notes This data cannot be provided unless you pay the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-19 21:50:28
|
| [2026-09-20 02:56:32] |
| User988582 - Posts: 12 |
|
i am already subscribed to it
|
| [2026-09-20 06:23:40] |
| Sierra_Chart Engineering - Posts: 25362 |
|
We want you to restart Sierra Chart and then follow the instructions below for that chart: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". Only use this command from the Edit menu at the top of the main window or chart. Or, in the case of a Continuous Futures Contract chart, follow these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-20 06:24:51
|
| [2026-09-20 07:02:09] |
| User988582 - Posts: 12 |
|
Heres the Message Log: 2026-09-20 17:00:07.898 | Software version: 2953 64-bit 2026-09-20 17:00:07.898 | Primary Thread ID: 29120 2026-09-20 17:00:07.898 | Usage end date: 2026-09-27 2026-09-20 17:00:07.898 | Enabled for: Advanced Features 2. 2026-09-20 17:00:07.898 | Enabled for: Sierra Chart Historical Data Service. 2026-09-20 17:00:07.898 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-09-20 17:00:07.898 | Enabled for: Delayed Denali Exchange Data Feed. 2026-09-20 17:00:07.898 | Enabled for exchange2: CME 2026-09-20 17:00:07.898 | Enabled for exchange2: CFE 2026-09-20 17:00:07.898 | Enabled for exchange2: NASDAQ TotalView US stock data 2026-09-20 17:00:07.898 | Enabled for exchange2: CBOE Global Indexes Main 2026-09-20 17:00:07.898 | Enabled for exchange2: CBOE Global Indexes Additional 2026-09-20 17:00:07.898 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-09-20 17:00:07.898 | Current selected Data/Trading service: SC Data 2026-09-20 17:00:07.898 | Custom symbol settings values: enabled 2026-09-20 17:00:07.898 | Chart Update Interval: 400 2026-09-20 17:00:07.898 | Intraday Data Storage Time Unit: 0 2026-09-20 17:00:07.898 | Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) 2026-09-20 17:00:07.898 | 2026-09-20 07:00:07 Local computer time in UTC 2026-09-20 17:00:07.898 | 2026-09-20 17:00:07 Local computer time in SC Time Zone 2026-09-20 17:00:07.898 | 2026-09-20 06:58:15 Server time in UTC 2026-09-20 17:00:07.898 | Local computer UTC time and Server UTC time difference: 3 seconds. 2026-09-20 17:00:07.898 | Program path: C:\SierraChart\ 2026-09-20 17:00:07.898 | Data Files path: C:\SierraChart\Data\ 2026-09-20 17:00:07.898 | OS Version Number: 10.0 2026-09-20 17:00:07.898 | Locale Setting: C 2026-09-20 17:00:07.898 | Crash reporter started: true 2026-09-20 17:00:07.898 | 2026-09-20 17:00:18.790 | Added historical Intraday data request for VIX_CGI to the queue. 2026-09-20 17:00:18.790 | Intraday data recording state for symbol VIX_CGI is set to download 'Pending'. 2026-09-20 17:00:18.790 | Triggering next historical data download in queue. 2026-09-20 17:00:18.790 | Removing historical data download ID 4. 2026-09-20 17:00:18.790 | HD Request # 4 | Downloading Intraday chart data for VIX_CGI to the file VIX_CGI.scid. Service: cboe_global_indexes.data 2026-09-20 17:00:18.792 | Reloading all charts with filename: VIX_CGI.scid 2026-09-20 17:00:18.792 | HD Request # 4 | Download start date-time: 2026-03-18 18:00:18.000000. File last date-time: 00:00:00.000000 2026-09-20 17:00:18.792 | HD Request # 4 | Using server: ds30.sierracharts.com port 10150 2026-09-20 17:00:18.792 | Socket (1) | Creating socket. 2026-09-20 17:00:18.792 | Socket (1) | New receive buffer size: 0 2026-09-20 17:00:18.792 | Socket (1) | Connecting to IP: 67.214.125.11 Port: 10150. 2026-09-20 17:00:18.862 | VIX_CGI[M] 1 Min #12 | Reloading chart. 2026-09-20 17:00:18.865 | VIX_CGI[M] 1 Min #12 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\VIX_CGI.scid 2026-09-20 17:00:18.866 | VIX_CGI[M] 1 Min #12 | Chart data loading complete. 2026-09-20 17:00:19.358 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-09-20 17:00:19.358 | HD Request # 4 | Sending historical data logon request message. 2026-09-20 17:00:19.679 | HD Request # 4 | Requesting Intraday data. Start date-time: 2026-03-18 18:00:18. Record interval: 0. Symbol: VIX_CGI 2026-09-20 17:00:19.963 | HD Request # 4 | Decompressing data. 2026-09-20 17:00:20.821 | HD Request # 4 | Receiving Intraday data for VIX_CGI starting at 2026-03-18 18:15:01.371000 2026-09-20 17:00:21.389 | HD Request # 4 | Timestamp of first Intraday data file record written: 2026-03-18 18:15:01.371000. 2026-09-20 17:00:26.896 | NQZ6.CME/MNQZ6.CME 1 Min #3 | Study: GEXRadar Levels | Making HTTP request. 2026-09-20 17:00:37.550 | QQQ[M] 1 Min #4 | Study: GEXRadar Levels | Making HTTP request. 2026-09-20 17:00:57.259 | NQZ6.CME/MNQZ6.CME 1 Min #3 | Study: GEXRadar Levels | Making HTTP request. 2026-09-20 17:01:04.156 | Socket (1) | CloseSocket call. 2026-09-20 17:01:04.156 | Socket (1) | Shutdown started. Waiting for graceful close. 2026-09-20 17:01:04.156 | Historical data download thread signaled to stop. 2026-09-20 17:01:04.156 | HD Request # 4 | Received 404340 Intraday data records from 2026-03-18 18:15:01.371000 to 2026-09-19 06:15:01.213000 (184.5 days. Delay: 34.8 hours) and wrote 404340 records for VIX_CGI 2026-09-20 17:01:04.157 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2026-09-18 20:15:01.213000 2026-09-20 17:01:04.157 | HD Request # 4 | Completion time: 46s. 2026-09-20 17:01:04.157 | HD Request # 4 | Intraday data download complete for VIX_CGI. Unique request ID: 4 2026-09-20 17:01:04.157 | Real-time Intraday chart data file updates started for VIX_CGI 2026-09-20 17:01:04.157 | Intraday chart data file opened for VIX_CGI 2026-09-20 17:01:04.157 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2026-09-20 17:01:04.157 | Removing historical data download ID 4. 2026-09-20 17:01:04.157 | 2026-09-20 17:01:04.157 | No download requests in the queue to start downloads for. 2026-09-20 17:01:04.437 | Socket (1) | Socket gracefully closed by remote side. 2026-09-20 17:01:04.437 | Socket (1) | Closed. 2026-09-20 17:01:08.020 | QQQ[M] 1 Min #4 | Study: GEXRadar Levels | Making HTTP request. 2026-09-20 17:01:27.607 | NQZ6.CME/MNQZ6.CME 1 Min #3 | Study: GEXRadar Levels | Making HTTP request. 2026-09-20 17:01:38.510 | QQQ[M] 1 Min #4 | Study: GEXRadar Levels | Making HTTP request. |
| [2026-09-20 16:48:53] |
| Sierra_Chart Engineering - Posts: 25362 |
|
We see you are using an Australian time zone which is very different from the exchange time zone: 2026-09-20 17:00:07.898 | Time Zone: +10:00:00 (AEST+10AEDT+01,M10.1.0/02:00,M4.1.0/03:00) You are getting all of the data: 2026-09-20 17:01:04.156 | HD Request # 4 | Received 404340 Intraday data records from 2026-03-18 18:15:01.371000 to 2026-09-19 06:15:01.213000 (184.5 days. Delay: 34.8 hours) and wrote 404340 records for VIX_CGI
Set the session times in the chart to the full 24 hour time span: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-09-20 16:49:05
|
To post a message in this thread, you need to log in with your Sierra Chart account: