Support Board
Date/Time: Mon, 08 Jun 2026 08:08:33 +0000
Rithmic Direct-DTC connects successfully, but no market data in Quote Board , blank charts
View Count: 70
| [2026-06-03 16:12:56] |
| User294896 - Posts: 2 |
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Hello, I am using Sierra Chart v2915 with Rithmic Direct - DTC and a Lucid Trading account. What I have verified: R|Trader Pro receives live CME market data correctly. Sierra Chart connects successfully. Fresh Sierra Chart installation tested. Correct Rithmic credentials entered. Quote Board shows no Bid/Ask/Last and Volume remains 0. NQM6 charts remain blank. Relevant log messages: Historical data service client indicated that downloads are not enabled. Symbol: NQM6.CME Starting real-time market data updates for: NQM6.CME Lucid Trading has checked the account and says all data feed requirements are being fulfilled on their end. Can you identify why Sierra Chart is not receiving market data while R|Trader Pro receives live data correctly? Thank you. |
| [2026-06-03 19:55:54] |
| John - SC Support - Posts: 46532 |
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To begin with, the interface between Sierra Chart and Rithmic has nothing to do with R-Trader. The interface is specific to Sierra Chart and is coded by and owned by Rithmic. So the fact that data works to R-Trader does not mean anything. In "Global Settings >> Data/Trade Service Settings >> Main Settings" do you have the Username/Password entered for both the "Market Data" and "Historical Data" entries? These must be filled out with the same Rithmic account information in order to get the data from Rithmic. If those are filled in and you are still having an issue, then get us your Message Log for one symbol for which you are having an issue, by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-04 12:43:44] |
| User294896 - Posts: 2 |
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Weirldy I tried doing this yesterday and somehow the quote board was still 0. Happy that now it works. Even though Lucid trading is saying that the Market Data and Historical Data don't need to be filled in. Thanks a lot much appreciated!! |
| [2026-06-04 15:03:42] |
| John - SC Support - Posts: 46532 |
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Even though Lucid trading is saying that the Market Data and Historical Data don't need to be filled in.
If you want to get the data from Rithmic, then those fields need to be filled in. If you were setup to get your data from our Denali Exchange Data Feed (which you are not), then you would keep those blank. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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