Support Board
Date/Time: Wed, 24 Jun 2026 08:03:31 +0000
Post From: Rithmic Direct-DTC connects successfully, but no market data in Quote Board , blank charts
| [2026-06-03 19:55:54] |
| John - SC Support - Posts: 46851 |
|
To begin with, the interface between Sierra Chart and Rithmic has nothing to do with R-Trader. The interface is specific to Sierra Chart and is coded by and owned by Rithmic. So the fact that data works to R-Trader does not mean anything. In "Global Settings >> Data/Trade Service Settings >> Main Settings" do you have the Username/Password entered for both the "Market Data" and "Historical Data" entries? These must be filled out with the same Rithmic account information in order to get the data from Rithmic. If those are filled in and you are still having an issue, then get us your Message Log for one symbol for which you are having an issue, by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |