Support Board
Date/Time: Sun, 19 Jul 2026 00:21:46 +0000
Post From: Rithmic Direct-DTC connects successfully, but no market data in Quote Board , blank charts
| [2026-06-11 14:58:16] |
| John - SC Support - Posts: 47247 |
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You are getting your data from Rithmic. Keep in mind that you can not connect from multiple locations to a Rithmic account that you are logged into through Sierra Chart. So if you are connected to that account in the R-Trader software, then you will not be able to connect in Sierra Chart, although you should get a connection error message in this case. Otherwise, there is nothing further we can do to help with data issues from Rithmic. Our recommendation is to change to use our Denali Exchange Data Feed instead. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |