Support Board
Date/Time: Wed, 06 May 2026 05:22:05 +0000
Denali and Apex Confusions
View Count: 180
| [2026-03-20 15:16:28] |
| User632064 - Posts: 9 |
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I am using Sierra with Denali/Teton (AMP futures). On the other side I want to check out APEX (Rhithmic) with Sierra Charts and Denali Data feed. Connecting to Apex works, but now the lookback time of bar charts is limited to a couple of days only (Using Continous Futures Contract, Volume Based Rollover, Back Adjusted). Not sure if there are issues with the symbol mapping? Using historical (locally saved data), or if SierraCharts is using just the Rhitmic data (despite I want to use Rhitmic only for execution). BTW. I saved my standard chartbook to another version for APEX tryout. I used that chartbook for my AMP Denali/Teton setup (DOM, VpP/TPO, Footprint, 5min, 30min). Whats weird is that the daily VbP/TPO profiles range back 6 month, but all other charts are limited now. Should I install a complete new instance for the Apex thing? Is there a confusion on symbol mapping? Not sure how to set things straight. |
| [2026-03-20 19:56:49] |
| Sierra_Chart Engineering - Posts: 23681 |
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We would recommend setting up a separate installation of Sierra Chart to use with Rithmic. Instructions: Using Multiple Data and Trading Services at the Same Time or if SierraCharts is using just the Rhitmic data (despite I want to use Rhitmic only for execution). To make sure this is done right, follow the instructions here:Denali Exchange Data Feed: Integration with Trading Services And when you are using a Chartbooks set up for one service and you want to use it with another service, you need to translate the symbols in it: Edit Menu: Edit >> Translate Symbols To Current Service And if there is missing data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-04-01 12:45:07] |
| User632064 - Posts: 9 |
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Thank you. I set up a new instance and it seems that Denali is used as data feed. Unfortunately, I still have issue with the lookback time for tickers. On my other instance (Amp+Denali/Teton) the look-back time is more than 6 month. On the Apex+Denali Instance I cannot make it work. Like ES 30min Bar graph has much further look back time than the NQ 30min bar chart (only 2 weeks, not earlier than March 16), despite they have exactly the same settings. Same randomness occurs for my daily volume profiles in terms of look back time as well (like the look back time for daily ES volume profiles is more limited as well not as specified as in the chart setting - 120 days). Not sure what else to do! Deleted the the tick data and tried to reload, but with the same result. Also strange that I need to translate the symbols after each start of Sierra Charts again. |
 MainScreen.png / V - Attached On 2026-04-01 12:41:54 UTC - Size: 444.46 KB - 21 views |
| [2026-04-01 16:35:41] |
| John - SC Support - Posts: 45957 |
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The first thing we want to point out is that the ESM6.CME/MESM6.CME chart in the upper left corner (Chart #1) is NOT setup to be a Continuous Contract chart like the others. Also, we see different Continous Contract options being used for different charts. We just want to make sure that this is on purpose. As to the data in the NQM6.CME chart (Chart #12) we do not know offhand. It is set to be a Continuous Contract chart, so you should have data going back as far as you have set the "Data Limiting". For that chart, what is the "Days to Load for Intraday Chart Data Type" or the "Date Range From/To" (depending on which one you are using) set to in "Chart >> Chart Settings >> Data Limiting"? Also, make sure you have scrolled the chart back to ensure that you are viewing the data going back further in time. We see that you do not have the scrollbar displayed, so we can not tell if there is data further back or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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