Support Board
Date/Time: Tue, 31 Mar 2026 23:12:00 +0000
Receiving Delayed Data Question
View Count: 342
| [2026-02-09 11:28:11] |
| TonySierra - Posts: 4 |
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Paid for data- data is still delayed.. i have no idea what to do from here,, how do you contact support ? CME - non professional Denalli Date Time Of Last Edit: 2026-02-09 11:35:48
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| [2026-02-09 13:55:59] |
| User135243 - Posts: 228 |
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you've to connect to a real live-account to prove that you're non-pro, otherwise you'll get delayed data
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| [2026-02-09 14:01:27] |
| Sierra_Chart Engineering - Posts: 23387 |
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The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges, is that you activated the *Non-Professional* exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-09 22:09:40] |
| TonySierra - Posts: 4 |
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Ok got it - So i need to connect to my external broker. I am running a prop account but I will open an account with ironbeam and connect. If I am understanding correctly. thank you I will rectify |
| [2026-02-10 12:06:48] |
| TonySierra - Posts: 4 |
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Ok so i have my IBKR connected and non professional status granted It still will not connect to IBKR - it just says error in connecting data or trading service Please help i have no idea from here Thanks |
| [2026-02-10 18:09:32] |
| John - SC Support - Posts: 45398 |
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Follow the instructions at the following link to connect to Interactive Brokers: Interactive Brokers Trading Service: Setup Instructions If you have a problem connecting after going through the above instructions, then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-10 18:17:25] |
| User677437 - Posts: 99 |
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If you can't read the full documentation for actually setting up an account, sierra packages, datafeed connections, account parameters, global settings, configuring studies - The learning curve is going to be extremely high. Have some patience, read the documentations.
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| [2026-02-11 04:12:07] |
| TonySierra - Posts: 4 |
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It was more about pinpointing the issue to save the hours of trial and error - alas..! i found it. the software is great and very steep yes.
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