Support Board
Date/Time: Sun, 28 Dec 2025 22:12:59 +0000
ESZ25 Delayed
View Count: 323
| [2025-11-10 15:29:17] |
| User2671 - Posts: 11 |
|
Why is the ESZ25 in Sierra Chart has a different value from thinkorswim or topstep. Also the time of the candlestick is 14:28 Monday 11/10/25. In thinkorswim and topstep it's already 9:49 AM 11/20/25.
|
| [2025-11-10 16:41:58] |
| John - SC Support - Posts: 43619 |
|
You are not setup to get any real-time data from us. And what we see in your account is that you have your "Current Selected Service" as "SC Data", which means that you are connected just to us (Sierra Chart) and hence you would only be getting delayed streaming data for the CME Group (and any other exchanges that are part of our Denali Exchange Data Feed). Therefore, your data is different from another real-time system by 10 minutes and 10 seconds. As to the time, you would need to look at the Time Zone for your system/chart. There are two Time Zone options, one Global and one per Chart. By default, the chart time zone is set to use the Global Time Zone. Start by looking at the Global Time Zone and make sure it is set to the time zone you most want to use for your charts: Time Zone Setting Then, if your charts are not in that same time zone, then check the per chart time zone and either set it to the Global one, or set it to what you want it to be: Chart Settings: Time Zone (List) (Chart >> Chart Settings >> Session Times menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-10 19:19:46] |
| User2671 - Posts: 11 |
|
So how can I fix this? I am new to Sierra Chart. "You are not setup to get any real-time data from us. And what we see in your account is that you have your "Current Selected Service" as "SC Data", which means that you are connected just to us (Sierra Chart) and hence you would only be getting delayed streaming data for the CME Group (and any other exchanges that are part of our Denali Exchange Data Feed). Therefore, your data is different from another real-time system by 10 minutes and 10 seconds." I need real time data so thinkorswim and topstep coincide with Sierra Chart Cumulative Delta Volume. I trigger my trades using 1-min candlesticks. |
| [2025-11-10 20:17:42] |
| John - SC Support - Posts: 43619 |
|
Since you are connected to "SC Data", then you would need to get your data from us. For the CME Group, in particular, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges We do not have connectivity with ThinkOrSwim, so you can not use that account for verification. TopStep is a Prop Firm, so that will not work either. Once you work out the above, then you can setup the real-time data for the CME Group at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-11 07:50:41] |
| User2671 - Posts: 11 |
|
I subscribed the Denali Exchange Data feed. How come the quotes of the Sierra Chart still looks delayed and not current?
|
| [2025-11-11 13:46:08] |
| User2671 - Posts: 11 |
|
I checked just now. It looks like SIerra Chart is delayed by 10 minutes. I already signed up with Denali Exchange data for $2 per month. My sierra chart is package 11 for $46 per month. Why is it dealted 10 minutes?
|
| [2025-11-11 16:34:32] |
| John - SC Support - Posts: 43619 |
|
As we mentioned above, you need to have a live, funded, futures trading account, and you need to connect your Sierra Chart software to that account at least once a month for verification. You have not connected to your account for verification yet. When you do so, your "Verified Until" date will change to 30 days in the future. This date must be in the future in order for you to get the non-professional real-time data for the CME group. At this time, your "Verified Until" date is showing as "0000-00-00", which is why we know that you have not yet made the connection. You can view this date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Additionally, you have not correctly completed the Exchange Agreements for the CME Group data. You did not enter a "Clearing Firm" or "Account Number" in the "Uniform Subscriber Agreement". These must be filled out with the information for your live, funded, futures trading account. If you do not know your Clearing Firm, then enter your brokerage name. You can redo the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-11 18:42:39] |
| User2671 - Posts: 11 |
|
can I open a sierra futures account and fund the account for micro es (MES) futures so it's minimal required balance? and if I do that I can still sierra chart 1-min cumulative delta for ES futures?
|
| [2025-11-11 19:24:29] |
| John - SC Support - Posts: 43619 |
|
We are not a broker. We recommend the solution outlined at the following link (and as mentioned in the previous links we have given): Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-13 19:27:24] |
| User2671 - Posts: 11 |
|
My stage 5 account is opened. What would be the next step so I can see cumulative delta in sierra charts withoout the 10 minute delay.
|
| [2025-11-13 20:21:35] |
| John - SC Support - Posts: 43619 |
|
You need to redo the agreements at the following link and enter your "Clearing Firm" and "Account Number" for the account you opened with Stage 5: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_CME Then you need to connect your Sierra Chart software to your Stage 5 account. We need to know what order routing service you are using with the Stage 5 account so we can give you the proper instructions to make this connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-13 20:38:22] |
| User2671 - Posts: 11 |
|
Sierra Chart Teton order routing
|
| [2025-11-13 20:39:53] |
| User2671 - Posts: 11 |
|
redo the agreements - COMPLETE let me know if I am missing anything |
| [2025-11-13 20:43:59] |
| John - SC Support - Posts: 43619 |
|
If Dorman/Stage 5 have completed their setup for your Teton account, then follow the instructions at the following link starting at Step #6 to connect your Sierra Chart software to your trading account: Sierra Chart Teton Futures Order Routing: Setup Instructions When this is complete, then you are all set. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-11-13 20:54:37] |
| User2671 - Posts: 11 |
|
thank you
|
| [2025-11-17 05:46:35] |
| User2671 - Posts: 11 |
|
I am getting this message when I do "File >> Connect to Data Feed"
|
| [2025-11-17 05:50:00] |
| User2671 - Posts: 11 |
|
I uploaded the screen shot of the error. Did you get it? If not I will upload it again?
|
| [2025-11-17 15:52:33] |
| Sierra_Chart Engineering - Posts: 22033 |
|
We do not see any screenshot. What is the message that you are getting?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: