Support Board
Date/Time: Wed, 22 Oct 2025 03:40:05 +0000
Scale Range
View Count: 256
| [2025-10-10 19:50:01] |
| Dan the Man - Posts: 111 |
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This has happened many, many times. I have 2 indictors loaded. Only one of the indicator Scale range freezes up. When I right click to select any of the option, it does not work. When I go to Scale setting and select any of the option, it does not work. Every time this occurs, I have to rebuild the chart. I attached a screen image. |
 Scale Range.png / V - Attached On 2025-10-10 19:49:47 UTC - Size: 193.91 KB - 33 views |
| [2025-10-10 19:51:46] |
| John - SC Support - Posts: 42486 |
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So you are saying that whenever you select a specific Scale Range option your Sierra Chart freezes? What happens after you restart Sierra Chart? Why do you need to rebuild the chart? Please run Sierra Chart in "Safe Mode" and see if you can reproduce this. Let us know what happens. Refer to the following for how to use Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-10 23:47:47] |
| Dan the Man - Posts: 111 |
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I did start up in safe mode and it did not resolve the issue. The strange thing is, I have been using this indicator for around 3-4 years. The reason I would rebuild the chart is because no matter what Scale Range option settings I used, nothing would work. When I did rebuild the chart it would work well, then one day it wouldn't. So, I deleted the all the custom dll's and found and applied 2 other Sierra chart studies. It was one that you previous made back in 2022 "Also have a look at this study: Daily OHLC - Single Point" I still have the same issue. I tried to attach a .cht file as a example. Regards |
Attachment Deleted.  Dulpicate.Cht - Attached On 2025-10-10 23:46:00 UTC - Size: 5.69 KB - 27 views |
| [2025-10-12 01:52:10] |
| Dan the Man - Posts: 111 |
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I applied the Daily OHLC Single Point study to: 1) Cumulative Delta Bars Up/Down Tick Volume (region 2) 2) Cumulative Delta Bars (region 3) The Draw Style is set to: "Background - All Regions" for both of them. It works on the 1) but for 2) Cumulative Delta Bars the Draw Style does not plot to "All Regions". I attached a screen image. Look at the bottom region. The red vertical line should extend all the way up to the 2nd region |
| Daily OHLC Single Point.png / V - Attached On 2025-10-12 01:48:45 UTC - Size: 505.8 KB - 21 views Attachment Deleted. |
| [2025-10-12 03:38:40] |
| User677437 - Posts: 75 |
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Dan I figured out what your problem is, in just a few minutes. Go to chart settings. Go to regions. For some reason your default chart region for the main symbol is listed as chart region #3. It should be number 1. This is what is causing the scrolling problems and the bad UI look. And granted there was no bar graphic setting picked in chart settings - bar period - graph draw type - your choice of candlestick, OHLC bars etc. so you couldn't even see what the problem was. It's easier to have CVD in chart subgraph 2 or 3. Because most price and volume studies are going to default on 1 when sharing the same price and time axis. And when you want to add on additional studies with a different y axis, that's always going to default to subgraph 2, or it looks at a study in subgraph 2 and defaults to 3 etc. Dan it takes a while to learn this trading software and along the ways people develop their own creative touch and things get lost along the way, please check some youtube tutorial playlists, review documentation, and look through all settings. Date Time Of Last Edit: 2025-10-12 03:40:58
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| [2025-10-12 04:23:19] |
| Dan the Man - Posts: 111 |
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Hi User677437, Thanks for the reply. I think your misunderstanding this issue. What I was showing in the attached screen image was the CD on region 3 and that the Draw Style is set to: "Background - All Regions" But it is not drawing to region 2 My main chart is on 1 So, I still have the same issue. |
| Region.png / V - Attached On 2025-10-12 04:21:49 UTC - Size: 69.85 KB - 20 views |
| [2025-10-12 05:03:48] |
| User677437 - Posts: 75 |
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bud your chartbook wasn't even usable with the way the subgraphs were. I don't know what version you're on. I'm on 2695 and on windows. I don't even see a way on my version to do what you want. There is no custom option, and not even a way to get to that coloring scheme. My draw styles are visible or ignore. I don't think you should be worried about background coloring. You might have a stroke. Make the background black. change the crosshair cursor to white. White background is hard to look at all day. |
Attachment Deleted. Dulpicatefix.Cht - Attached On 2025-10-12 05:03:40 UTC - Size: 4.46 KB - 23 views |
| [2025-10-12 05:34:42] |
| Dan the Man - Posts: 111 |
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Your just not understanding it and wasting my time.
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| Dulpicatefix.Cht - Attached On 2025-10-12 05:34:07 UTC - Size: 5.14 KB - 17 views |
| [2025-10-12 10:18:22] |
| User431178 - Posts: 802 |
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User677437 is using a version that does not have all the features you are using. Maybe support will confirm, but it seems like "Background - All Regions" only draws in subsequent regions. In other words, placing it in region 2 will draw only in 2 and greater, and placing it in region 3 will draw only in 3 and greater. One workaround is to use study subgraphs reference to place the signals in the all in region 2. You will need to run edit -> translate symbols to current service if you load the chartboos, as I changed the symbols to SC Data. |
| DulpicateMod.Cht - Attached On 2025-10-12 10:18:18 UTC - Size: 6.54 KB - 19 views |
| [2025-10-12 16:36:03] |
| Dan the Man - Posts: 111 |
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Thank-you User677437 ! I would not have thought of that workaround. And thanks for the cht. But, I still have the original issue that I started with. I submitted a support ticket to support but somehow ended up on this Support Board. My subject line was "Scale Range" because that was an issue I'm still having. I am using your DulpicateMod.Cht and have the same issue. These are the symptoms: 1) I right click the Range Scale in region 2, and set it to "Constant Range", it works, but when I apply a volume profile to the main chart (Region 1) the selected Range Scale in region 2 disappears. Every time this occurs, I have to set it to "Constant Range" again. 2) In Region 2, in the Daily OHLC - Single Point study, when Draw Extension Lines is set to yes, the Draw Extension Lines are not removed when intersected as in Region 3. These issues are only in region 2. I attached a screen image. |
| Scale Range (2).png / V - Attached On 2025-10-12 16:35:50 UTC - Size: 140.23 KB - 23 views |
| [2025-10-12 17:15:32] |
| User431178 - Posts: 802 |
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Hello, try this updated chart. I think the problems you describe were both due to the order of the studies in the studies window and the individual scale settings. 1) Now when you add a a drawn-vp the scale setting is retained 2) The lines now appeare to intersect as expected |
| DulpicateMod.Cht - Attached On 2025-10-12 17:15:29 UTC - Size: 6.23 KB - 21 views |
| [2025-10-12 18:21:16] |
| Dan the Man - Posts: 111 |
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Thank-you User431178 ! I would not have thought of that the order would make any difference. I learned something new. Now I will have to look at all my other charts. |
| [2025-10-12 20:09:54] |
| User677437 - Posts: 75 |
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Dan this is basic stuff, and it's what I helped fix. Scale range was unusable because of the main price graph being set to number 3. Set it to 1, turn on automatic. Set CVD to subgraph 2 turn it to automatic. Set uptick down tick to subgraph 3 turn on automatic. Right click the axis turn on automatic. Re order the studies 2, 3 - just like I did in my chartbook I provided. Sierra can't make you read the documentation and watch hours of playlists on yt. And when you're not willing to put in the work, they are not that invested in how your charts look or how you want to do something. SC cares about fundamental problems of broken studies, server settings, data integrity etc all the background processes. And Yes if support is slow, they'll help you out. But if it's determined that you don't know how to use basic features it's like talking to a wall. |
| [2025-10-12 23:24:23] |
| Dan the Man - Posts: 111 |
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OK, User677437 I thought I would give you another chance. But... you are what you are. No one can change that. For the unsolicited comments, I never asked for it, as it means absolutely nothing to me — you can keep it to yourself. Date Time Of Last Edit: 2025-10-13 00:12:41
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| [2025-10-16 20:06:36] |
| Dan the Man - Posts: 111 |
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User677437, I think I know who you are. Your involved with Sierra chart, the owner or head developer or something like that. And User431178 is John your brother, or something like that. John's the good cop, and your the bad cop. I am really bothered by what you said. I'm 70 years old and one of my bucket list items was to learn to trade. Not for the money because I can't take it with me, but because it always intrigued me. I've been with you guys for about ~7 years and I have spent countless, countless hours trying to learn your software, and yes, watched countless hours of youtube videos. I thought I got reasonably good using SC. As time goes on, you get new ideas and want to change something or do something that should be simply. (like the below posts) And to your surprise you have to spent a day trying to figure out what to change or add, and then when you think you got it figured out, it doesn't work and then spent another day trying to figure out what you missed. A lot of the time you have to go from one setting page to another, to another and another. I thought the idea of software was that software should work for you. Maybe it makes sense to you but your the one built the program, I didn't. I know about 5 other individuals that gave up on using SC and moved on. A few years ago I even paid a programmer to develop some studies that I thought I needed and it worked great until you guys changed something around version 2500 and it killed the study. I spend around $10,000.00 for nothing. I do think SC is a great program and I don't know why I received such hostility just because I asked for support. In fact I was trying to promote SC to v-zonestrading.com. But they seem to be stuck on Investor/RT. Kind Regards, Dan the Man |
| [2025-10-16 21:01:39] |
| John - SC Support - Posts: 42486 |
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The only response in this thread from Sierra Chart is the one I posted (John - SC Support) at post #2. User677437 and User431178 are not part of Sierra Chart. They are customers as well. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-10-16 21:31:02] |
| User431178 - Posts: 802 |
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And User431178 is John your brother, or something like that. John's the good cop, and your the bad cop. Dan, I'm confused, how does going out of my way to help you = bad cop? No hostility from me, only solutions. A few years ago I even paid a programmer to develop some studies that I thought I needed and it worked great until you guys changed something around version 2500 and it killed the study. I spend around $10,000.00 for nothing. Do you have the code for the studies you had developed? If so I'm sure they can be put right. You're welcome to private message if you want help with that. |
| [2025-10-16 21:46:32] |
| Dan the Man - Posts: 111 |
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User431178 - your the Good cop ! You did go out of your way to help with no hostility and only solutions. I'm sorry for the misunderstanding. Kind Regards, |
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