Support Board
Date/Time: Tue, 26 Aug 2025 03:52:18 +0000
[User Discussion] - Custom Symbol (IW) – Chart Not Downloading Data Automatically on Startup
View Count: 202
| [2025-08-04 16:21:55] |
| User448728 - Posts: 28 |
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Dear SC-Team, I have added a custom symbol "IW" to one of my charts in Sierra Chart. However, when I start Sierra Chart and load the chartbook that contains the IW chart (see attached file), the data for the IW symbol is not downloaded automatically In order to display the IW chart data, I currently have to perform one of the following manual steps each time I start Sierra Chart: - File > Find Symbol > Open Intraday Chart > Delete and Download Data - Delete and Download Data on the custom symbol (IW) chart Only after one of these actions does the chart begin displaying intraday data for IW. How can it done automatically? |
 ChartImage.bmp - Attached On 2025-08-04 16:14:41 UTC - Size: 954.03 KB - 25 views |
| [2025-08-04 19:35:56] |
| John - SC Support - Posts: 41464 |
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Refer to the following: Custom Calculated Symbols: Resolving Missing Historical Data Issue For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-18 16:03:14] |
| User448728 - Posts: 28 |
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Thank you for the link John, I have opened two charts from the custom symbol, but I still have to right-click and select the “delete and download data” option when opening SC. Is there a way to have the chart update automatically? |
| [2025-08-19 15:14:32] |
| John - SC Support - Posts: 41464 |
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It should be updating automatically if you have everything setup correctly. Our guess is that the Symbol Settings option for "Download Historical Data for Formula Symbol" is set to "No" and this needs to be set to "Yes".
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-08-19 15:46:02] |
| User448728 - Posts: 28 |
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Could there be another source of error? The Settings option for "Download Historical Data for Formula Symbol" is set to "Yes" Date Time Of Last Edit: 2025-08-22 09:15:48
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 Screenshot 2025-08-19 173921.png / V - Attached On 2025-08-19 15:40:45 UTC - Size: 58.08 KB - 7 views |
| [2025-08-25 07:46:30] |
| Sierra_Chart Engineering - Posts: 20734 |
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This is impossible for us to know without detailed analysis of the Message Log for that symbol and all dependent symbols, but this is not something we would do for custom symbols. Our recommendation is just to keep that option disabled because downloading of historical data, does take a long time in some cases.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-08-25 07:46:45
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