Support Board
Date/Time: Sat, 14 Jun 2025 20:10:05 +0000
No data updating after activating NASDAQ TotalView US stock data today
View Count: 178
| [2025-06-10 18:30:34] |
| User311660 - Posts: 7 |
|
Hi, I'm trying to monitor TSLA intraday chart, but could not have chart updating. I've signed the NASDAQ exchange agreement, made the payment to activate NASDAQ TotalView exchange and tried everything on the support board. Message log after closing all chartbooks and open TSLA-NQTV chartbook is attached. Please help. Thank you very much. 2025-06-10 13:36:01.630 | Software version: 2604 64-bit 2025-06-10 13:36:01.630 | Primary Thread ID: 23024 2025-06-10 13:36:01.630 | Usage end date: 2025-10-14 2025-06-10 13:36:01.630 | Enabled for: Sierra Chart Historical Data Service. 2025-06-10 13:36:01.630 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-10 13:36:01.630 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-10 13:36:01.630 | Enabled for exchange2: CME 2025-06-10 13:36:01.630 | Enabled for exchange2: NASDAQ TotalView US stock data 2025-06-10 13:36:01.630 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-10 13:36:01.630 | Current selected Data/Trading service: Teton CME Order Routing 2025-06-10 13:36:01.630 | Custom symbol settings values: disabled 2025-06-10 13:36:01.630 | Chart Update Interval: 500 2025-06-10 13:36:01.630 | Intraday Data Storage Time Unit: 0 2025-06-10 13:36:01.630 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-06-10 13:36:01.630 | 2025-06-10 17:36:01 Local computer time in UTC 2025-06-10 13:36:01.630 | 2025-06-10 13:36:01 Local computer time in SC Time Zone 2025-06-10 13:36:01.630 | 2025-06-10 17:07:03 Server time in UTC 2025-06-10 13:36:01.630 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-06-10 13:36:01.630 | Program path: C:\SierraChart\ 2025-06-10 13:36:01.630 | Data Files path: C:\SierraChart\Data\ 2025-06-10 13:36:01.631 | OS Version Number: 10.0 2025-06-10 13:36:01.631 | Locale Setting: C 2025-06-10 13:36:01.631 | DLLs: UserContributedStudies_64.dll 2025-06-10 13:36:01.631 | Allowed protected custom studies: 2025-06-10 13:36:01.631 | Crash reporter started: true 2025-06-10 13:36:01.631 | 2025-06-10 13:36:50.043 | TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. 2025-06-10 13:36:50.043 | TPO Profile Chart | To restore the chart, remove this study. 2025-06-10 13:36:50.306 | Saved Chartbook: ES.cht. Time: 0.2635 seconds. 2025-06-10 13:36:50.309 | Saved Chartbook: TSLA.Cht. Time: 0.0008 seconds. 2025-06-10 13:37:29.707 | TSLA-NQTV 1 Min #1 | Reloading chart. 2025-06-10 13:37:30.249 | TSLA-NQTV[M] 1 Min #1 | Chart data loading complete. 2025-06-10 13:38:38.984 | File >> Disconnect selected. 2025-06-10 13:38:38.984 | Teton CME Order Routing | Waiting for socket receive thread to end 2025-06-10 13:38:38.984 | DTC Client socket (1) | CloseSocket call. 2025-06-10 13:38:38.984 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-06-10 13:38:38.984 | DTC Client socket (1) | Max send buffer size during socket life: 236 2025-06-10 13:38:38.984 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-10 13:38:38.985 | Denali Data Feed | Waiting for socket receive thread to end 2025-06-10 13:38:38.985 | DTC Client socket (2) | CloseSocket call. 2025-06-10 13:38:38.985 | Denali Data Feed | Disconnected from the server. 2025-06-10 13:38:38.985 | Denali Data Feed | Waiting for socket receive thread to end 2025-06-10 13:38:38.985 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-06-10 13:38:38.985 | DTC Client socket (3) | CloseSocket call. 2025-06-10 13:38:38.985 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-06-10 13:38:38.986 | Denali Data Feed | Disconnected from the server. 2025-06-10 13:38:38.986 | Teton CME Order Routing | Disconnected. 2025-06-10 13:38:39.041 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-10 13:38:39.041 | DTC Client socket (1) | Closed. 2025-06-10 13:38:39.084 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-06-10 13:38:39.085 | DTC Client socket (3) | Closed. 2025-06-10 13:38:39.239 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-06-10 13:38:39.239 | DTC Client socket (2) | Closed. 2025-06-10 13:38:44.620 | 2025-06-10 13:38:44.620 | Teton CME Order Routing | Firm: Dorman 2025-06-10 13:38:44.620 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2025-06-10 13:38:44.775 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-10 13:38:44.776 | DTC Client socket (1) | New receive buffer size: 0 2025-06-10 13:38:44.776 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-06-10 13:38:44.868 | Teton CME Order Routing | Network connection to server complete. 2025-06-10 13:38:44.868 | Teton CME Order Routing | Starting socket receive thread. 2025-06-10 13:38:44.868 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-06-10 13:38:45.266 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2025-06-10 13:38:45.266 | Teton CME Order Routing | Sending logon request message. 2025-06-10 13:38:45.513 | Teton CME Order Routing | Received logon response. 2025-06-10 13:38:45.513 | Teton CME Order Routing | Server Name: SC DTC Server. Build=53189. 2025-06-10 13:38:45.513 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2025-06-10 13:38:45.513 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-06-10 13:38:45.513 | Teton CME Order Routing | Trading is supported. 2025-06-10 13:38:45.513 | Teton CME Order Routing | Order cancel and replace is supported. 2025-06-10 13:38:45.513 | Teton CME Order Routing | OCO Orders supported. 2025-06-10 13:38:45.513 | Teton CME Order Routing | Bracket Orders supported. 2025-06-10 13:38:45.513 | Teton CME Order Routing | MarketDepthIsSupported: 1 2025-06-10 13:38:45.513 | Teton CME Order Routing | Connected to server complete. 2025-06-10 13:38:45.514 | No download requests in the queue to start downloads for. 2025-06-10 13:38:45.514 | No download requests in the queue to start downloads for. 2025-06-10 13:38:45.514 | No download requests in the queue to start downloads for. 2025-06-10 13:38:45.514 | No download requests in the queue to start downloads for. 2025-06-10 13:38:45.514 | Updated verified funded futures trading account ending date to: 2025-07-10 17:38:45 2025-06-10 13:38:45.514 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2025-06-10 13:38:45.534 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2025-06-02 16:04:06.141045 2025-06-10 13:38:45.591 | Updated verified funded futures trading account ending date to: 2025-07-10 17:38:45 2025-06-10 13:38:45.984 | Mapping TSLA-NQTV to TSLA-NQTV. Service code: nasdaq_exchange.data 2025-06-10 13:38:45.984 | Using symbol data fast lookup vector 2025-06-10 13:38:45.984 | Denali Data Feed | Starting real-time market data updates for: TSLA-NQTV (TSLA-NQTV). ID: 1 Service code: nasdaq_exchange.data 2025-06-10 13:38:45.984 | Denali Data Feed | Connecting to the server ds31.sierracharts.com. Port 10048 2025-06-10 13:38:45.985 | Denali Data Feed | Requesting security definition data for: TSLA-NQTV (TSLA-NQTV). ID: 1 2025-06-10 13:38:45.985 | Added historical Intraday data request for TSLA-NQTV to the queue. 2025-06-10 13:38:45.985 | Intraday data recording state for symbol TSLA-NQTV is set to download 'Pending'. 2025-06-10 13:38:45.985 | Triggering next historical data download in queue. 2025-06-10 13:38:45.985 | DTC Client socket (2) | Creating socket. 2025-06-10 13:38:45.985 | DTC Client socket (2) | New receive buffer size: 0 2025-06-10 13:38:45.985 | DTC Client socket (2) | Connecting to IP: 64.152.155.116. 2025-06-10 13:38:46.007 | Delaying start of download for TSLA-NQTV. 2025-06-10 13:38:46.054 | Denali Data Feed | Network connection to server complete. 2025-06-10 13:38:46.054 | Denali Data Feed | Starting socket receive thread. 2025-06-10 13:38:46.054 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2025-06-10 13:38:46.101 | Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol: TSLA-NQTV. ID = 1 2025-06-10 13:38:46.152 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-06-10 13:38:46.152 | Denali Data Feed | Sending logon request message. 2025-06-10 13:38:46.496 | Denali Data Feed | Received logon response. 2025-06-10 13:38:46.496 | Denali Data Feed | Server Name: SC Realtime Server. 2025-06-10 13:38:46.496 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-06-10 13:38:46.496 | Denali Data Feed | Successfully connected. 2025-06-10 13:38:46.496 | Denali Data Feed | Trading is not supported. 2025-06-10 13:38:46.496 | Denali Data Feed | MarketDepthIsSupported: 1 2025-06-10 13:38:46.496 | Denali Data Feed | Restarting real-time data updates for symbol: TSLA-NQTV -> TSLA-NQTV 2025-06-10 13:38:46.746 | Denali Data Feed | Real-time data for symbol TSLA-NQTV is currently unavailable. 2025-06-10 13:38:46.746 | Denali Data Feed | Received security definition for symbol TSLA-NQTV 2025-06-10 13:38:51.233 | HD Request # 7 | Downloading Intraday chart data for TSLA-NQTV to the file TSLA-NQTV.scid. Service: nasdaq_exchange.data 2025-06-10 13:38:51.233 | HD Request # 7 | Download start date-time: 2025-06-10 13:07:54.000000. File last date-time: 2025-06-10 13:07:54.187001 2025-06-10 13:38:51.233 | HD Request # 7 | Using server: ds31.sierracharts.com port 10149 2025-06-10 13:38:51.234 | Socket (3) | Creating socket. 2025-06-10 13:38:51.234 | Socket (3) | New receive buffer size: 0 2025-06-10 13:38:51.234 | Socket (3) | Connecting to IP: 64.152.155.116. 2025-06-10 13:38:51.645 | HD Request # 7 | Setting DTC encoding to Binary VLS 2025-06-10 13:38:51.645 | HD Request # 7 | Sending historical data logon request message. 2025-06-10 13:38:51.904 | HD Request # 7 | Requesting Intraday data. Start date-time: 2025-06-10 13:07:54. Record interval: 0. Symbol: TSLA-NQTV 2025-06-10 13:38:52.144 | HD Request # 7 | Decompressing data. 2025-06-10 13:38:52.298 | HD Request # 7 | Receiving Intraday data for TSLA-NQTV starting at 2025-06-10 13:07:54.187000 2025-06-10 13:38:52.505 | Socket (3) | CloseSocket call. 2025-06-10 13:38:52.505 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-06-10 13:38:52.507 | Historical data download thread signaled to stop. 2025-06-10 13:38:52.507 | HD Request # 7 | Timestamp of first Intraday data file record written: 2025-06-10 13:07:55.573000. 2025-06-10 13:38:52.507 | HD Request # 7 | Received 20162 Intraday data records from 2025-06-10 13:07:54.187000 to 2025-06-10 13:38:51.281003 (31.0 minutes. Delay: 1.2 seconds) and wrote 20160 records for TSLA-NQTV 2025-06-10 13:38:52.519 | HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2025-06-10 17:38:51.281003 2025-06-10 13:38:52.519 | HD Request # 7 | Completion time: 1s. 2025-06-10 13:38:52.519 | HD Request # 7 | Intraday data download complete for TSLA-NQTV. Unique request ID: 7 2025-06-10 13:38:52.519 | Removing historical data download ID 7. 2025-06-10 13:38:52.519 | Real-time Intraday chart data file updates started for TSLA-NQTV 2025-06-10 13:38:52.519 | Intraday chart data file opened for TSLA-NQTV 2025-06-10 13:38:52.519 | HD Request # 7 | Enabling Intraday chart updating for symbol. 2025-06-10 13:38:52.519 | 2025-06-10 13:38:52.519 | No download requests in the queue to start downloads for. 2025-06-10 13:38:52.734 | Socket (3) | Socket gracefully closed by remote side. 2025-06-10 13:38:52.734 | Socket (3) | Closed. 2025-06-10 14:06:39.188 | TSLA-NQTV/TSLA-NQTV[M] 1 Min #1 | Reloading chart. 2025-06-10 14:06:39.789 | TSLA-NQTV/TSLA-NQTV[M] 1 Min #1 | Chart data loading complete. |
| [2025-06-10 21:34:20] |
| John - SC Support - Posts: 40422 |
|
The only issue we see in your log is that you are trying to add the TPO study to a chart and you are not on a package that has support for using the TPO study. If you want to use the TPO study, then you need to change to one of the "Advanced" packages. Refer to the information for the "Integrated" packages at the following link: Description of Service Packages and Pricing: Integrated Packages Follow the instructions at the following link for how to change your package: Sierra Chart Purchase and License Information: Changing Package -- One other small item that we see is that you have a chart setup with the symbol TSLA-NQTV, but you also have the "Trade and Current Quote Symbol" also as "TSLA-NQTV". There is no reason to have this. We recommend removing the Trade and Current Quote Symbol in this case. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-10 23:05:42] |
| User311660 - Posts: 7 |
|
2025-06-10 13:38:46.496 | Denali Data Feed | Restarting real-time data updates for symbol: TSLA-NQTV -> TSLA-NQTV 2025-06-10 13:38:46.746 | Denali Data Feed | Real-time data for symbol TSLA-NQTV is currently unavailable. The chart is still not updating by itself, but will load all the data when I click File >> Reconnect. (I removed Trade and Current Quote Symbol. And I don't need the TPO study.) |
| [2025-06-11 10:22:40] |
| Sierra_Chart Engineering - Posts: 19916 |
|
At the time you posted this message, the markets for NASDAQ TotalView were closed and the messages you see are normal. You should be getting real-time data now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-11 10:22:59
|
| [2025-06-11 13:12:53] |
| User311660 - Posts: 7 |
|
No, still doesn't work as yesterday. Message log in my previous post is from my first post when NASDAQ TotalView was open.
|
| [2025-06-11 13:21:34] |
| Sierra_Chart Engineering - Posts: 19916 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-11 13:31:58] |
| User311660 - Posts: 7 |
|
2025-06-11 09:28:24.386 | Software version: 2604 64-bit 2025-06-11 09:28:24.386 | Primary Thread ID: 26296 2025-06-11 09:28:24.386 | Usage end date: 2025-10-14 2025-06-11 09:28:24.386 | Enabled for: Sierra Chart Historical Data Service. 2025-06-11 09:28:24.386 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-11 09:28:24.386 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-11 09:28:24.386 | Enabled for exchange2: CME 2025-06-11 09:28:24.386 | Enabled for exchange2: NASDAQ TotalView US stock data 2025-06-11 09:28:24.386 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-11 09:28:24.386 | Current selected Data/Trading service: Teton CME Order Routing 2025-06-11 09:28:24.386 | Custom symbol settings values: disabled 2025-06-11 09:28:24.386 | Chart Update Interval: 500 2025-06-11 09:28:24.386 | Intraday Data Storage Time Unit: 0 2025-06-11 09:28:24.386 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-06-11 09:28:24.386 | 2025-06-11 13:28:24 Local computer time in UTC 2025-06-11 09:28:24.386 | 2025-06-11 09:28:24 Local computer time in SC Time Zone 2025-06-11 09:28:24.386 | 2025-06-11 12:51:00 Server time in UTC 2025-06-11 09:28:24.386 | Local computer UTC time and Server UTC time difference: 2 seconds. 2025-06-11 09:28:24.386 | Program path: C:\SierraChart\ 2025-06-11 09:28:24.386 | Data Files path: C:\SierraChart\Data\ 2025-06-11 09:28:24.386 | OS Version Number: 10.0 2025-06-11 09:28:24.386 | Locale Setting: C 2025-06-11 09:28:24.387 | DLLs: gc5150_Studies_2431_64.dll, UserContributedStudies_64.dll 2025-06-11 09:28:24.387 | Allowed protected custom studies: 2025-06-11 09:28:24.387 | Crash reporter started: true 2025-06-11 09:28:24.387 | 2025-06-11 09:28:56.856 | TSLA-NQTV 1 Min #1 | Reloading chart. 2025-06-11 09:28:57.722 | TSLA-NQTV[M] 1 Min #1 | Chart data loading complete. 2025-06-11 09:29:19.601 | File >> Disconnect selected. 2025-06-11 09:29:19.601 | Teton CME Order Routing | Waiting for socket receive thread to end 2025-06-11 09:29:19.604 | DTC Client socket (1) | CloseSocket call. 2025-06-11 09:29:19.604 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-06-11 09:29:19.604 | DTC Client socket (1) | Max send buffer size during socket life: 236 2025-06-11 09:29:19.604 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-11 09:29:19.605 | Denali Data Feed | Waiting for socket receive thread to end 2025-06-11 09:29:19.605 | DTC Client socket (4) | CloseSocket call. 2025-06-11 09:29:19.605 | DTC Client socket (4) | Shutdown started. Waiting for graceful close. 2025-06-11 09:29:19.605 | Denali Data Feed | Disconnected from the server. 2025-06-11 09:29:19.605 | Denali Data Feed | Waiting for socket receive thread to end 2025-06-11 09:29:19.606 | DTC Client socket (2) | CloseSocket call. 2025-06-11 09:29:19.606 | Denali Data Feed | Disconnected from the server. 2025-06-11 09:29:19.606 | Teton CME Order Routing | Disconnected. 2025-06-11 09:29:19.606 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-06-11 09:29:19.661 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-11 09:29:19.661 | DTC Client socket (1) | Closed. 2025-06-11 09:29:19.729 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-06-11 09:29:19.729 | DTC Client socket (2) | Closed. 2025-06-11 09:29:19.746 | DTC Client socket (4) | Socket gracefully closed by remote side. 2025-06-11 09:29:19.746 | DTC Client socket (4) | Closed. 2025-06-11 09:29:32.105 | 2025-06-11 09:29:32.105 | Teton CME Order Routing | Firm: Dorman 2025-06-11 09:29:32.105 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2025-06-11 09:29:32.169 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-11 09:29:32.169 | DTC Client socket (1) | New receive buffer size: 0 2025-06-11 09:29:32.169 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-06-11 09:29:32.247 | Teton CME Order Routing | Network connection to server complete. 2025-06-11 09:29:32.247 | Teton CME Order Routing | Starting socket receive thread. 2025-06-11 09:29:32.247 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-06-11 09:29:32.646 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2025-06-11 09:29:32.646 | Teton CME Order Routing | Sending logon request message. 2025-06-11 09:29:32.903 | Teton CME Order Routing | Received logon response. 2025-06-11 09:29:32.903 | Teton CME Order Routing | Server Name: SC DTC Server. Build=53189. 2025-06-11 09:29:32.903 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2025-06-11 09:29:32.903 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-06-11 09:29:32.903 | Teton CME Order Routing | Trading is supported. 2025-06-11 09:29:32.903 | Teton CME Order Routing | Order cancel and replace is supported. 2025-06-11 09:29:32.903 | Teton CME Order Routing | OCO Orders supported. 2025-06-11 09:29:32.903 | Teton CME Order Routing | Bracket Orders supported. 2025-06-11 09:29:32.903 | Teton CME Order Routing | MarketDepthIsSupported: 1 2025-06-11 09:29:32.903 | Teton CME Order Routing | Connected to server complete. 2025-06-11 09:29:32.905 | No download requests in the queue to start downloads for. 2025-06-11 09:29:32.905 | No download requests in the queue to start downloads for. 2025-06-11 09:29:32.905 | No download requests in the queue to start downloads for. 2025-06-11 09:29:32.905 | No download requests in the queue to start downloads for. 2025-06-11 09:29:32.905 | Updated verified funded futures trading account ending date to: 2025-07-11 13:29:32 2025-06-11 09:29:32.905 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2025-06-11 09:29:32.960 | Mapping TSLA-NQTV to TSLA-NQTV. Service code: nasdaq_exchange.data 2025-06-11 09:29:32.960 | Using symbol data fast lookup vector 2025-06-11 09:29:32.960 | Denali Data Feed | Starting real-time market data updates for: TSLA-NQTV (TSLA-NQTV). ID: 1 Service code: nasdaq_exchange.data 2025-06-11 09:29:32.960 | Denali Data Feed | Connecting to the server ds33.sierracharts.com. Port 443 2025-06-11 09:29:32.960 | Denali Data Feed | Requesting security definition data for: TSLA-NQTV (TSLA-NQTV). ID: 1 2025-06-11 09:29:32.961 | Added historical Intraday data request for TSLA-NQTV to the queue. 2025-06-11 09:29:32.961 | Intraday data recording state for symbol TSLA-NQTV is set to download 'Pending'. 2025-06-11 09:29:32.961 | Triggering next historical data download in queue. 2025-06-11 09:29:32.961 | DTC Client socket (2) | Creating socket. 2025-06-11 09:29:32.961 | DTC Client socket (2) | New receive buffer size: 0 2025-06-11 09:29:32.961 | DTC Client socket (2) | Connecting to IP: 69.39.70.245. 2025-06-11 09:29:32.973 | Delaying start of download for TSLA-NQTV. 2025-06-11 09:29:32.974 | Updated verified funded futures trading account ending date to: 2025-07-11 13:29:32 2025-06-11 09:29:33.019 | Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol: TSLA-NQTV. ID = 1 2025-06-11 09:29:33.029 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2025-06-02 16:04:06.141045 2025-06-11 09:29:33.061 | Denali Data Feed | Network connection to server complete. 2025-06-11 09:29:33.061 | Denali Data Feed | Starting socket receive thread. 2025-06-11 09:29:33.061 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2025-06-11 09:29:33.212 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-06-11 09:29:33.212 | Denali Data Feed | Sending logon request message. 2025-06-11 09:29:33.430 | Denali Data Feed | Received logon response. 2025-06-11 09:29:33.430 | Denali Data Feed | Server Name: SC Realtime Server. 2025-06-11 09:29:33.430 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-06-11 09:29:33.430 | Denali Data Feed | Successfully connected. 2025-06-11 09:29:33.430 | Denali Data Feed | Trading is not supported. 2025-06-11 09:29:33.430 | Denali Data Feed | MarketDepthIsSupported: 1 2025-06-11 09:29:33.430 | Denali Data Feed | Restarting real-time data updates for symbol: TSLA-NQTV -> TSLA-NQTV 2025-06-11 09:29:33.649 | Denali Data Feed | Real-time data for symbol TSLA-NQTV is currently unavailable. 2025-06-11 09:29:33.649 | Denali Data Feed | Received security definition for symbol TSLA-NQTV 2025-06-11 09:29:38.063 | HD Request # 11 | Downloading Intraday chart data for TSLA-NQTV to the file TSLA-NQTV.scid. Service: nasdaq_exchange.data 2025-06-11 09:29:38.063 | HD Request # 11 | Download start date-time: 2025-06-11 08:53:30.000000. File last date-time: 2025-06-11 08:53:30.509000 2025-06-11 09:29:38.063 | HD Request # 11 | Using server: ds30.sierracharts.com port 10150 2025-06-11 09:29:38.097 | Socket (3) | Creating socket. 2025-06-11 09:29:38.097 | Socket (3) | New receive buffer size: 0 2025-06-11 09:29:38.097 | Socket (3) | Connecting to IP: 67.214.125.11. 2025-06-11 09:29:38.303 | HD Request # 11 | Setting DTC encoding to Binary VLS 2025-06-11 09:29:38.303 | HD Request # 11 | Sending historical data logon request message. 2025-06-11 09:29:38.545 | HD Request # 11 | Requesting Intraday data. Start date-time: 2025-06-11 08:53:30. Record interval: 0. Symbol: TSLA-NQTV 2025-06-11 09:29:38.690 | HD Request # 11 | Decompressing data. 2025-06-11 09:29:38.765 | HD Request # 11 | Receiving Intraday data for TSLA-NQTV starting at 2025-06-11 08:53:30.493000 2025-06-11 09:29:38.873 | Socket (3) | CloseSocket call. 2025-06-11 09:29:38.874 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-06-11 09:29:38.874 | Historical data download thread signaled to stop. 2025-06-11 09:29:38.874 | HD Request # 11 | Timestamp of first Intraday data file record written: 2025-06-11 08:53:33.762000. 2025-06-11 09:29:38.874 | HD Request # 11 | Received 5033 Intraday data records from 2025-06-11 08:53:30.493000 to 2025-06-11 09:29:36.014001 (36.1 minutes. Delay: 2.9 seconds) and wrote 5031 records for TSLA-NQTV 2025-06-11 09:29:38.886 | HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2025-06-11 13:29:36.014001 2025-06-11 09:29:38.886 | HD Request # 11 | Completion time: 0s. 2025-06-11 09:29:38.886 | HD Request # 11 | Intraday data download complete for TSLA-NQTV. Unique request ID: 11 2025-06-11 09:29:38.886 | Removing historical data download ID 11. 2025-06-11 09:29:38.886 | Real-time Intraday chart data file updates started for TSLA-NQTV 2025-06-11 09:29:38.886 | Intraday chart data file opened for TSLA-NQTV 2025-06-11 09:29:38.886 | HD Request # 11 | Enabling Intraday chart updating for symbol. 2025-06-11 09:29:38.886 | 2025-06-11 09:29:38.886 | No download requests in the queue to start downloads for. 2025-06-11 09:29:38.946 | Socket (3) | Socket gracefully closed by remote side. 2025-06-11 09:29:38.946 | Socket (3) | Closed. |
| [2025-06-11 17:24:33] |
| Sierra_Chart Engineering - Posts: 19916 |
|
We have looked this over, and it appears to be a problem with Symbol Settings. The wrong port number is being used. This would have to do with the real-time client selected for that symbol or symbol pattern. Disable the use of custom symbol settings. Instructions: Global Symbol Settings: Disabling Custom Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-12 18:24:02] |
| User311660 - Posts: 7 |
|
Thanks for your help. But the use of custom symbol settings was already disabled prior to your suggestion. It still cannot refresh by itself.
|
| [2025-06-12 21:50:29] |
| Sierra_Chart Engineering - Posts: 19916 |
|
This is not making sense. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-13 19:25:26] |
| User311660 - Posts: 7 |
|
2025-06-13 15:21:50.354 | Software version: 2604 64-bit 2025-06-13 15:21:50.354 | Primary Thread ID: 16292 2025-06-13 15:21:50.354 | Usage end date: 2025-10-14 2025-06-13 15:21:50.354 | Enabled for: Sierra Chart Historical Data Service. 2025-06-13 15:21:50.354 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-06-13 15:21:50.354 | Enabled for: Delayed Denali Exchange Data Feed. 2025-06-13 15:21:50.354 | Enabled for exchange2: CME 2025-06-13 15:21:50.354 | Enabled for exchange2: NASDAQ TotalView US stock data 2025-06-13 15:21:50.354 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-06-13 15:21:50.354 | Current selected Data/Trading service: Teton CME Order Routing 2025-06-13 15:21:50.354 | Custom symbol settings values: disabled 2025-06-13 15:21:50.354 | Chart Update Interval: 500 2025-06-13 15:21:50.354 | Intraday Data Storage Time Unit: 0 2025-06-13 15:21:50.354 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-06-13 15:21:50.354 | 2025-06-13 19:21:50 Local computer time in UTC 2025-06-13 15:21:50.354 | 2025-06-13 15:21:50 Local computer time in SC Time Zone 2025-06-13 15:21:50.354 | 2025-06-13 12:44:03 Server time in UTC 2025-06-13 15:21:50.354 | Local computer UTC time and Server UTC time difference: 3 seconds. 2025-06-13 15:21:50.354 | Program path: C:\SierraChart\ 2025-06-13 15:21:50.354 | Data Files path: C:\SierraChart\Data\ 2025-06-13 15:21:50.354 | OS Version Number: 10.0 2025-06-13 15:21:50.354 | Locale Setting: C 2025-06-13 15:21:50.354 | DLLs: gc5150_Studies_2431_64.dll, UserContributedStudies_64.dll 2025-06-13 15:21:50.354 | Allowed protected custom studies: 2025-06-13 15:21:50.354 | Crash reporter started: true 2025-06-13 15:21:50.354 | 2025-06-13 15:22:35.748 | Saved Chartbook: ES.cht. Time: 0.2804 seconds. 2025-06-13 15:22:35.751 | Saved Chartbook: TSLA.Cht. Time: 0.0012 seconds. 2025-06-13 15:23:07.482 | TSLA-NQTV 1 Min #1 | Reloading chart. 2025-06-13 15:23:08.029 | TSLA-NQTV[M] 1 Min #1 | Chart data loading complete. 2025-06-13 15:23:20.508 | File >> Disconnect selected. 2025-06-13 15:23:20.509 | Teton CME Order Routing | Waiting for socket receive thread to end 2025-06-13 15:23:20.509 | DTC Client socket (1) | CloseSocket call. 2025-06-13 15:23:20.509 | DTC Client socket (1) | Max send buffers used during socket life: 3 2025-06-13 15:23:20.509 | DTC Client socket (1) | Max send buffer size during socket life: 288 2025-06-13 15:23:20.509 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2025-06-13 15:23:20.510 | Denali Data Feed | Waiting for socket receive thread to end 2025-06-13 15:23:20.510 | DTC Client socket (3) | CloseSocket call. 2025-06-13 15:23:20.510 | Denali Data Feed | Disconnected from the server. 2025-06-13 15:23:20.510 | Denali Data Feed | Waiting for socket receive thread to end 2025-06-13 15:23:20.510 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2025-06-13 15:23:20.510 | DTC Client socket (2) | CloseSocket call. 2025-06-13 15:23:20.510 | Denali Data Feed | Disconnected from the server. 2025-06-13 15:23:20.510 | Teton CME Order Routing | Disconnected. 2025-06-13 15:23:20.510 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2025-06-13 15:23:20.569 | DTC Client socket (1) | Socket gracefully closed by remote side. 2025-06-13 15:23:20.569 | DTC Client socket (1) | Closed. 2025-06-13 15:23:20.606 | DTC Client socket (2) | Socket gracefully closed by remote side. 2025-06-13 15:23:20.606 | DTC Client socket (2) | Closed. 2025-06-13 15:23:20.674 | DTC Client socket (3) | Socket gracefully closed by remote side. 2025-06-13 15:23:20.674 | DTC Client socket (3) | Closed. 2025-06-13 15:23:29.842 | 2025-06-13 15:23:29.843 | Teton CME Order Routing | Firm: Dorman 2025-06-13 15:23:29.843 | Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11091 2025-06-13 15:23:29.843 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2025-06-13 15:23:29.844 | DTC Client socket (1) | New receive buffer size: 0 2025-06-13 15:23:29.844 | DTC Client socket (1) | Connecting to IP: 208.185.224.130. 2025-06-13 15:23:29.943 | Teton CME Order Routing | Network connection to server complete. 2025-06-13 15:23:29.943 | Teton CME Order Routing | Starting socket receive thread. 2025-06-13 15:23:29.943 | Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none 2025-06-13 15:23:30.234 | Teton CME Order Routing | Setting DTC encoding to Binary VLS 2025-06-13 15:23:30.234 | Teton CME Order Routing | Sending logon request message. 2025-06-13 15:23:30.382 | Teton CME Order Routing | Received logon response. 2025-06-13 15:23:30.382 | Teton CME Order Routing | Server Name: SC DTC Server. Build=53189. 2025-06-13 15:23:30.382 | Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 2025-06-13 15:23:30.382 | Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading. 2025-06-13 15:23:30.382 | Teton CME Order Routing | Trading is supported. 2025-06-13 15:23:30.382 | Teton CME Order Routing | Order cancel and replace is supported. 2025-06-13 15:23:30.382 | Teton CME Order Routing | OCO Orders supported. 2025-06-13 15:23:30.382 | Teton CME Order Routing | Bracket Orders supported. 2025-06-13 15:23:30.382 | Teton CME Order Routing | MarketDepthIsSupported: 1 2025-06-13 15:23:30.382 | Teton CME Order Routing | Connected to server complete. 2025-06-13 15:23:30.383 | No download requests in the queue to start downloads for. 2025-06-13 15:23:30.383 | No download requests in the queue to start downloads for. 2025-06-13 15:23:30.383 | No download requests in the queue to start downloads for. 2025-06-13 15:23:30.383 | No download requests in the queue to start downloads for. 2025-06-13 15:23:30.383 | Updated verified funded futures trading account ending date to: 2025-07-13 19:23:30 2025-06-13 15:23:30.383 | Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. 2025-06-13 15:23:30.392 | Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2025-06-11 15:08:05.372106 2025-06-13 15:23:30.451 | Updated verified funded futures trading account ending date to: 2025-07-13 19:23:30 2025-06-13 15:23:30.479 | Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=E4130 2025-06-13 15:23:30.867 | Mapping TSLA-NQTV to TSLA-NQTV. Service code: nasdaq_exchange.data 2025-06-13 15:23:30.867 | Using symbol data fast lookup vector 2025-06-13 15:23:30.867 | Denali Data Feed | Starting real-time market data updates for: TSLA-NQTV (TSLA-NQTV). ID: 1 Service code: nasdaq_exchange.data 2025-06-13 15:23:30.867 | Denali Data Feed | Connecting to the server ds33.sierracharts.com. Port 443 2025-06-13 15:23:30.867 | Denali Data Feed | Requesting security definition data for: TSLA-NQTV (TSLA-NQTV). ID: 1 2025-06-13 15:23:30.867 | Added historical Intraday data request for TSLA-NQTV to the queue. 2025-06-13 15:23:30.867 | Intraday data recording state for symbol TSLA-NQTV is set to download 'Pending'. 2025-06-13 15:23:30.867 | Triggering next historical data download in queue. 2025-06-13 15:23:30.867 | DTC Client socket (2) | Creating socket. 2025-06-13 15:23:30.867 | DTC Client socket (2) | New receive buffer size: 0 2025-06-13 15:23:30.867 | DTC Client socket (2) | Connecting to IP: 69.39.70.245. 2025-06-13 15:23:30.878 | Delaying start of download for TSLA-NQTV. 2025-06-13 15:23:30.925 | Teton CME Order Routing | Security Definition request has been rejected. Reason: Unsupported symbol: TSLA-NQTV. ID = 1 2025-06-13 15:23:30.999 | Denali Data Feed | Network connection to server complete. 2025-06-13 15:23:30.999 | Denali Data Feed | Starting socket receive thread. 2025-06-13 15:23:30.999 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: high 2025-06-13 15:23:31.145 | Denali Data Feed | Setting DTC encoding to Binary VLS 2025-06-13 15:23:31.145 | Denali Data Feed | Sending logon request message. 2025-06-13 15:23:31.389 | Denali Data Feed | Received logon response. 2025-06-13 15:23:31.389 | Denali Data Feed | Server Name: SC Realtime Server. 2025-06-13 15:23:31.389 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2025-06-13 15:23:31.389 | Denali Data Feed | Successfully connected. 2025-06-13 15:23:31.389 | Denali Data Feed | Trading is not supported. 2025-06-13 15:23:31.389 | Denali Data Feed | MarketDepthIsSupported: 1 2025-06-13 15:23:31.389 | Denali Data Feed | Restarting real-time data updates for symbol: TSLA-NQTV -> TSLA-NQTV 2025-06-13 15:23:31.577 | Denali Data Feed | Real-time data for symbol TSLA-NQTV is currently unavailable. 2025-06-13 15:23:31.577 | Denali Data Feed | Received security definition for symbol TSLA-NQTV 2025-06-13 15:23:36.713 | HD Request # 43 | Downloading Intraday chart data for TSLA-NQTV to the file TSLA-NQTV.scid. Service: nasdaq_exchange.data 2025-06-13 15:23:36.714 | HD Request # 43 | Download start date-time: 2025-06-13 15:20:51.000000. File last date-time: 2025-06-13 15:20:51.073000 2025-06-13 15:23:36.714 | HD Request # 43 | Using server: ds30.sierracharts.com port 10149 2025-06-13 15:23:36.714 | Socket (3) | Creating socket. 2025-06-13 15:23:36.715 | Socket (3) | New receive buffer size: 0 2025-06-13 15:23:36.715 | Socket (3) | Connecting to IP: 67.214.125.11. 2025-06-13 15:23:36.872 | HD Request # 43 | Setting DTC encoding to Binary VLS 2025-06-13 15:23:36.872 | HD Request # 43 | Sending historical data logon request message. 2025-06-13 15:23:37.052 | HD Request # 43 | Requesting Intraday data. Start date-time: 2025-06-13 15:20:51. Record interval: 0. Symbol: TSLA-NQTV 2025-06-13 15:23:37.121 | HD Request # 43 | Decompressing data. 2025-06-13 15:23:37.366 | HD Request # 43 | Receiving Intraday data for TSLA-NQTV starting at 2025-06-13 15:20:51.073000 2025-06-13 15:23:37.367 | Socket (3) | CloseSocket call. 2025-06-13 15:23:37.367 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-06-13 15:23:37.367 | Historical data download thread signaled to stop. 2025-06-13 15:23:37.368 | HD Request # 43 | Timestamp of first Intraday data file record written: 2025-06-13 15:20:51.566000. 2025-06-13 15:23:37.368 | HD Request # 43 | Received 1976 Intraday data records from 2025-06-13 15:20:51.073000 to 2025-06-13 15:23:34.953000 (2.7 minutes. Delay: 2.4 seconds) and wrote 1975 records for TSLA-NQTV 2025-06-13 15:23:37.378 | HD Request # 43 | Add time&sales data | Remembered last file record date-time: 2025-06-13 19:23:34.953000 2025-06-13 15:23:37.378 | HD Request # 43 | Completion time: 1s. 2025-06-13 15:23:37.378 | HD Request # 43 | Intraday data download complete for TSLA-NQTV. Unique request ID: 43 2025-06-13 15:23:37.378 | Removing historical data download ID 43. 2025-06-13 15:23:37.378 | Real-time Intraday chart data file updates started for TSLA-NQTV 2025-06-13 15:23:37.378 | Intraday chart data file opened for TSLA-NQTV 2025-06-13 15:23:37.378 | HD Request # 43 | Enabling Intraday chart updating for symbol. 2025-06-13 15:23:37.378 | 2025-06-13 15:23:37.378 | No download requests in the queue to start downloads for. 2025-06-13 15:23:37.463 | Socket (3) | Socket gracefully closed by remote side. 2025-06-13 15:23:37.463 | Socket (3) | Closed. |
| [2025-06-14 14:12:56] |
| Sierra_Chart Engineering - Posts: 19916 |
|
Set this option to No: Sierra Chart Server Settings: Always Use Port 443 For Real-time Data (Global Settings >> Sierra Chart Server Settings >> General >> General) Let us know if it was set to Yes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-14 14:34:40] |
| User311660 - Posts: 7 |
|
It was already setup to No when I open Sierra Chart Server Settings. By the way, I'm using "Teton CME Order Routing [trading]" in "Data/Trade Service Settings >> Current Selected Service" (works perfectly fine for futures trading), is it relevant to the current issue? Thank you very much! |
| [2025-06-14 17:03:37] |
| Sierra_Chart Engineering - Posts: 19916 |
|
We finally recognize what the problem is. You are running too old of a version of Sierra Chart! It is mandatory that you update. Instructions: Software Download: Fast Update There are so many critical updates that have occurred. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-14 17:04:29
|
To post a message in this thread, you need to log in with your Sierra Chart account: