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Date/Time: Tue, 23 Apr 2024 00:54:43 +0000

Post From: Data not showing up for NYSE, Futures ok, Denali data feed

[2023-01-30 02:02:01]
Sierra_Chart Engineering - Posts: 14049
Sierra Chart does not provide any symbol settings for:

If you see that in File >> Find Symbol , then you must have set that up yourself. Not Sierra Chart. And there is an error in the Symbol Settings you created. This is what is causing the problem. This is not the fault of Sierra Chart.

Exit from Sierra Chart, go into the Sierra Chart installation folder and go to the SymbolSettings sub folder and delete the custom symbol settings file : CustomSymbolSettings.interactive_brokers.trading.xml

Regarding this:
I have spent the whole week on this same problem and I am no further ahead than I was ( Denali Feed / executing via IB) , I had a chartbook with 9 charts for equities , each one had the trade window attached , so I could watch and trade 9 tickers and add alternate ones if a stock was in play that day , I hadn't used it for a few weeks, when I did open it, the charts were not updating . I also had a Chart book just for ES / MES which I use all the time which was working fine, I read about the problem with the IB API and updated to version 2466 for a start ,and version 10,20 I j on TWS , Equity Charts still wouldn't update . So I updated to the 2475 pre- release , Tried to place a trade on MES Thursday open . wouldn't accept it and wouldn't cancel either
Finished up having to go back to the previous builds , Today I closed all the chartbooks apart from the equities one , switched to SC feed and after deleting data etc I managed to get the charts to update , But when I go back to IB feed they stop ; Also having a prob with USDX and AUDUSD updating as well
What do I have to do to have it like I had before ? Thing is its not the same with every stock

We cannot help with all of these problems and conflicts with Interactive Brokers. And we will not help with them.

Follow the instructions below to use the market data you are paying for from Sierra Chart, independent from Interactive Brokers.

And then connect once a month to Interactive Brokers to authorize the CME data:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

To access historical and streaming market data independent from your Trading service. Follow these instructions.

Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.

If you are having trading issues from Sierra Chart when using Interactive Brokers, then you need to submit your orders from TWS.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-01-30 02:03:34