Support Board

Date/Time: Sat, 04 May 2024 19:19:46 +0000

Post From: Data are still delayed after package upgrading

[2022-07-05 10:08:00] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Make sure this option is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Tell us one or two symbols that are delayed . Also open a chart for this symbol: VXN22_FUT_CFE Use this symbol format for CFE symbols. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing