Support Board

Date/Time: Sun, 05 May 2024 20:30:12 +0000

Post From: I can't get Sierra Chart to work.

[2022-01-05 16:59:55] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31379
In terms of the Teton Order Routing - we need to know who your broker is, so we can see if they have support for this service. With regards to your Rithmic connection issue, we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing