Support Board

Date/Time: Fri, 19 Apr 2024 06:22:15 +0000

Post From: Delayed Data

[2021-10-21 15:16:35] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
There is the following in your log: Sierra Chart account data changed. Requesting updated account information. We need for you to exit from Sierra Chart and then use the Forced Login option for when you start Sierra Chart again. Refer to the following information for how to use Forced Login: Sierra Chart - Software Login Instructions: Forced Login After that, get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing