Support Board

Date/Time: Wed, 24 Apr 2024 06:27:59 +0000

Post From: My data is delayed.

[2021-10-05 17:36:35] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31059
First, let's look at the U.S. Equities. You should not be having any issues with the U.S. Equities. They should be coming in real-time. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. -------------------- Are you wanting to get data for the CME Group as well? If so, then you need to go through these Setup Instructions: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges You have some of the items done, but not all of them. Please go through all of the instructions and ensure that everything is done as laid out in the instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing