Support Board

Date/Time: Mon, 13 May 2024 09:44:12 +0000

Post From: Historical data service

[2021-06-30 19:03:15] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 14326
This log does not have what we need. You also reconnected which canceled the downloads. There is too much information here. Once again follow the instructions below specifically: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart for contract months where there is missing data, by following these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data If there still is an issue after the download completes, then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Do not reconnect to the data feed. And be sure to clear the log first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing