Support Board
Date/Time: Mon, 15 Sep 2025 20:51:58 +0000
Post From: Historical data service
| [2021-06-30 19:03:15] |
| Sierra_Chart Engineering - Posts: 20892 |
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This log does not have what we need. You also reconnected which canceled the downloads. There is too much information here. Once again follow the instructions below specifically: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart for contract months where there is missing data, by following these instructions: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data If there still is an issue after the download completes, then provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Do not reconnect to the data feed. And be sure to clear the log first. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |