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froze with economic numbers

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[2024-09-06 12:47:22] #1 [Go To First Post]
User449884 - Posts: 170
NUmbers came out today at 830 Am EST and the platform froze for at least 30 secs I have teton also, is this normal?

[2024-09-06 12:52:08] #2 [Go To First Post]
redpills - Posts: 5
same for me and the feed is sluggish still

[2024-09-06 12:53:15] #3 [Go To First Post]
UserOne - Posts: 41
Yes, it should not happen but it happens all the time. Denali is not reliable. SC tries to fix it everytime but as you observe, it is still an issue. With InteractiveBrokers data, that is the most hated data here, I had continously data available. I really hope that one day Denali data will be superior as advertized.

[2024-09-06 12:54:19] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
Yes we did notice this, this may have been throttling by the exchange. Very unlikely it was with the Denali Data Feed itself but we are checking on that. That evidence, will be very clear, especially if there is a time gap. This would mean, the exchange temporarily halted trading: https://cmegroupclientsite.atlassian.net/wiki/spaces/EPICSANDBOX/pages/46730074/Velocity+Logic The data feed is not sluggish. This is just not true. It is completely responsive. And if you are having problems in Europe, it would be due to Internet connectivity. There is a massive difference between Interactive Brokers which is not tick by tick and does not deliver all the bid and ask prices, and the Denali Data Feed. The Denali data is a full tick by tick data feed.. You cannot compare it to Interactive Brokers at all. That is totally and completely faulty and unfair. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-06 12:57:02

[2024-09-06 13:02:14] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
The CME halted trading for at least five seconds in the ES/MES equities: https://www.sierrachart.com/image.php?Image=1725627674361.png You can tell in this chart where there is a time period where there are flat lines and no volume. And without knowing the details of how the exchange manages this condition, they may have slowed down order matching in the subsequent period for 30 seconds or a minute as well. This may have affected other symbols as well but this is what we looked at. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-06 13:04:15

[2024-09-06 13:03:06] #6 [Go To First Post]
TheBish75 - Posts: 18
Yes, it should not happen but it happens all the time. Denali is not reliable. SC tries to fix it everytime but as you observe, it is still an issue. With InteractiveBrokers data, that is the most hated data here, I had continously data available. I really hope that one day Denali data will be superior as advertized. You are a fucking idiot and in the minority. There are many reasons you could have have issues. To even put Interactive Brokers in the same conversation with Denali shows how fucking ignorant you are. Also learn how to spell "advertised."

[2024-09-06 13:08:51] #7 [Go To First Post]
redpills - Posts: 5
Any idea when the feed will stabilize? I reopened the program, feed is still sluggish

[2024-09-06 13:11:26] #8 [Go To First Post]
User745743 - Posts: 7
I also had major freezing across four seperate instances today following the Unemployment numbers. I have noticed a lag in my price feed this week as well.

[2024-09-06 13:22:59] #9 [Go To First Post]
redpills - Posts: 5
Is there a way to change which server I'm connected to? I'm on ds4 right now.

[2024-09-06 13:33:30] #10 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
Just for the record Post #6 is not from Sierra Chart support. Regarding being sluggish at the time of 9:08 US Eastern time, there was not a whole lot of market activity at that time relative to the 9:30 AM open. There is no reason for any true lagging or sluggish data other than being related to the amount of market activity. What you are seeing is must be just market activity being identified as "sluggish". To see if there is actual delay, refer to the information here about the Data Delay field: Prices / Data Falling Behind: 4.4 - Delayed Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-06 13:34:27

[2024-09-06 13:35:50] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
Is there a way to change which server I'm connected to? I'm on ds4 right now. You can through this setting: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) But DS4 is not used for CME data. This is for other data like Forex/CFD data, crypto data, market statistics. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-06 13:49:54] #12 [Go To First Post]
User666658 - Posts: 5
I'm having the same problems, multiple times now. There is a difference between the Volatility stop scenario and the Denali feed freezing altogether. When the freeze happens a few times during the 830AM EST releases some infrastructure is failing and Denali needs to fix it. Volume trades while I am disconnected, this is different than a specific market volatility stop scenario where there's no volume trading and it's "whiteboxed" Someone needs to look into this, being back online at 831 is unacceptable in so many levels.

[2024-09-06 14:28:39] #13 [Go To First Post]
redpills - Posts: 5
Ok, I was reading the historical download server. My time is good. I see in the log it says "Chart Update Interval" is 500 (assuming that is milliseconds). Log also has real time cme connection for the NQ chart I trade, I'm connecting to is ds30, I think. I also see at the beginning of the log the Teton CME order routing/Advantage/Stage5 is connected to futurestrading14. I attach some screenshots


Attachment Deleted. Screenshot 2024-09-06 092610.jpg / V - Attached On 2024-09-06 14:27:11 UTC - Size: 276.05 KB - 76 views Screenshot 2024-09-06 092651.jpg / V - Attached On 2024-09-06 14:27:26 UTC - Size: 211.74 KB - 66 views

[2024-09-06 16:02:33] #14 [Go To First Post]
redpills - Posts: 5
ok, I figured out the issue. I added a vbp chart and regular chart for BTC last night. Soon as I removed those two charts, all is well. When the volume hit at nfp this morning and hasn't let up, it put the program into laggy mode. Even clicking on menu items was slightly delayed. So, mystery solved.

[2024-09-07 16:54:45] #15 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
If you are in Europe and you are having issues with connectivity of any kind to the Denali Data Feed for CME Group data, then use the server: DS14-2.SierraCharts.com (Germany) Set this setting to that address: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-11 12:33:20] #16 [Go To First Post]
User745743 - Posts: 7
This platform froze again for 60 seconds off the CPI number today. I know CQG did not freeze during this span of time. Somethings up SC....

[2024-09-11 12:43:36] #17 [Go To First Post]
Eisenhower - Posts: 30
This is indeed a chronic issue that needs to be resolved. Stuttered / delayed data makes it impossible to trade events using Denali data

[2024-09-11 13:37:40] #18 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
Give us time to look this over. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-11 14:01:19] #19 [Go To First Post]
User666658 - Posts: 5
Can confirm chronic issue yet again destroying opportunities to participate in the initial movements of the release with freezing and stuttering on Denali.

[2024-09-12 04:44:50] #20 [Go To First Post]
User61168 - Posts: 442
This is indeed a chronic issue that needs to be resolved For the benefit of other SC users who are reading this, could I please request you guys to include your physical location (City/State/Country) for clarity? To even put Interactive Brokers in the same conversation with Denali 100% agree. Date Time Of Last Edit: 2024-09-12 04:46:51

[2024-09-12 12:49:48] #21 [Go To First Post]
john4th - Posts: 33
Can confirm SC froze at 830am EST yesterday at release of gov't numbers. Platform would freeze for ~5 seconds, then update, then repeat process. This occurred for about 60-90 seconds. Both for MES and MNQ symbols. Miami, FL

[2024-09-12 13:37:31] #22 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
We did not notice any freezing at that time but we did notice some intermittent delays, up to three seconds on one of the servers we were checking. This only lasted for a period of 30 seconds. We are working on improvements over the next few weeks, to maintain high performance, some changes already implemented, but the issues being reported here, are far away beyond what is related to our infrastructure. We are definitely denying, the Denali Data Feed stopped for 60 seconds or for minutes at 8:30 AM. That did not happen. What you are experiencing is the result of packet loss, over the Internet. This is definitively an Internet connectivity issue affecting certain paths of communication. We do not deny what is being said, although the issue is in part related to Internet connectivity. Later, we will have different connection addresses you can use, to see if you can work around the issue. For now, refer to this help topic here: Prices / Data Falling Behind: 4.12 - Sierra Chart Exchange Data Feeds Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-12 13:53:42

[2024-09-12 14:06:04] #23 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
By this evening we should have most of the work done, to improve performance, with extreme market activity. We also have a Cogent Internet connection we can put one server on and we will give out that address tomorrow. We have also been waiting on a 10 Gb Internet connection from Lumen but they have been delayed because they have to do a network build add additional capacity. It was supposed to have been delivered more than a month ago. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-09-12 14:34:02] #24 [Go To First Post]
john4th - Posts: 33
1) I just sent my Message Log for yesterday morning. I did not see anything abnormal, but please confirm. 2) My 'Remote Buffer Delay Send Time in Milliseconds' was set to zero which I just changed to 150, otherwise all other fields were at recommended levels. Thanks

[2024-09-13 16:37:35] #25 [Go To First Post]
Sierra_Chart Engineering - Posts: 19513
We do not need to look at the log. We misinterpreted your message, we thought that the data feed had been stopping for an entire minute but it was intermittent in your case. We are working on the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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