Support Board
Date/Time: Sat, 24 May 2025 11:35:55 +0000
Unable to connect to Denali Exchange Data Feed
View Count: 299
| [2023-08-03 12:49:16] |
| geekpolos - Posts: 1 |
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Hello, I am a new Sierra Chart user and I'm trying to connect to the Denali Exchange Data Feed for real-time data. I'm following the steps outline here - Denali Exchange Data Feed: *Setup Instructions: Sierra Chart Software Instructions* - and per step 12, I'm reaching out to support. I do not see live data for NQU23. Here's what I've done so far: - shut down and restart Sierra Chart - ensure Data/Trade Service Settings -> Allow Support for Sierra Chart Data Feeds is set to Yes - double checked I have Data/Trade Service Settings -> Current Selected Service to SC Data - All Services - checked user control panel to confirm 11 - Integrated Advanced and Denali Data Feed are active. I am not a professional trader. I'm sure I'm doing something wrong, but I can't figure out what. Thank you for your help! |
| [2023-08-03 15:09:44] |
| John - SC Support - Posts: 40015 |
|
You need to go through the Setup Instructions for the CME Group data at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* Additionally, you need to understand that in order to get the real-time CME Group data at the non-professional exchange fees, you need to have a live, funded, futures trading account to which you can connect your Sierra Chart software. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that will qualify for the above, then we recommend the solution outlined at the following link: Easy Solution to CME Funded Trading Account Requirement Another option is to use our Delayed Streaming Data, as it acts like the real-time data, only is delayed by 10-15 minutes (depending on exchange). This data is also free of charge. Refer to the following: Delayed Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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