Support Board
Date/Time: Sun, 15 Jun 2025 16:11:22 +0000
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View Count: 506
| [2022-10-12 10:50:54] |
| User366058 - Posts: 9 |
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Hi I am thinking of changing my Ninja to your Sierra What packages / subscriptions do I need? I trade ES / FDAX / CL ZN and need L2 data. Can you exactly describe me what I need, what to do and the costs in total? Your pages are a bit complicated for an old man like me ;) Thank you in advance! Best Chris |
| [2022-10-12 13:01:21] |
| Sierra_Chart Engineering - Posts: 19918 |
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First we have given you a new Sierra Chart trial. You can get started now using the Delayed Exchange Data Feed: Delayed Exchange Data Feed Most likely you will be needing Service Package 10 or 11. For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-12 13:01:31
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| [2022-10-12 13:42:20] |
| User366058 - Posts: 9 |
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Thank you! I did purchse 11 now and can you tell me how to connect to it? Which data service is it in the 'connection' menu?
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| [2022-10-12 13:57:43] |
| Sierra_Chart Engineering - Posts: 19918 |
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Did you want to connect to your ninja account?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-12 14:08:20] |
| User366058 - Posts: 9 |
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No I want to connect Sierra Charts to the datafeed I subscribed to (package 11)
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| [2022-10-12 15:22:51] |
| John - SC Support - Posts: 40422 |
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What broker are you using for your trading? One of the reasons we ask this is to make sure you setup your system to be able to send trades properly. But, another reason is that you specified that you want the ES, which is part of the CME Group. The CME Group has a requirement that you have a live, funded, futures trading account in order to qualify for the non-professional exchange fees. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-12 16:04:28] |
| User366058 - Posts: 9 |
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I understand. Tx! Interactive Brokers Best Chris |
| [2022-10-12 16:41:12] |
| John - SC Support - Posts: 40422 |
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To connect your Sierra Chart to Interactive Brokers, follow the instructions at this link: Interactive Brokers Trading Service: Setup Instructions Then for the CME Group data from our Denali Exchange Data Feed, follow the instructions at the following link (be sure you activate the exchange(s) that include Market Depth to get your L2 data): Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* And then for EUREX you will want to go through the following instructions: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 09:33:16] |
| User366058 - Posts: 9 |
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Tx but I do not fully understand. I paid for the 11 package. What do I have than, oif I also have to pay extra for the seperate feeds? What is nr 11 than? Best Chris |
| [2022-10-14 09:42:15] |
| Sierra_Chart Engineering - Posts: 19918 |
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Yes the exchange does require that you pay exchange fees: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-14 09:52:24] |
| User366058 - Posts: 9 |
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I see that but my question is: why did I pay then for package 11? What is exactly what here? \ |
| [2022-10-14 10:32:44] |
| Sierra_Chart Engineering - Posts: 19918 |
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You do need Service Package 11 to connect to Interactive Brokers and for Numbers Bars and TPO Profile Charts. For Sierra Chart pricing, refer to this page: Description of Service Packages and Pricing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-14 10:32:53
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| [2022-10-14 14:16:25] |
| John - SC Support - Posts: 40422 |
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Package 11 is the package for the Sierra Chart software itself. It is what gives you the ability to use the software. Different packages have different capabilities. In order to connect to an external trading service or to get real-time data, you need to be on one of the "Integrated" packages, which are packages 10, 11, and 12. The exchange fees are separate from the Sierra Chart package fees. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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