Support Board
Date/Time: Sun, 16 Nov 2025 02:11:20 +0000
Failure to connect to Live
View Count: 574
| [2021-08-02 16:19:25] |
| Rabi Lal - Posts: 3 |
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Hello, I have TransActAT and I tried to connect it to Sierra Chart but it doesn't work, I do everything right and I have a basic level 3 Sierra but it still not working. Its got stuck on " waiting to reconnect (yellow color). The instructor don't help me and to much time wasted. so help me. |
| [2021-08-02 17:31:33] |
| John - SC Support - Posts: 43003 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 05:53:56] |
| Rabi Lal - Posts: 3 |
|
Hello Nothing still working. the problem is when I tried to connect my TrancActAT live account for realtime, I do all info right and it doesn't work |
| [2021-08-05 07:18:35] |
| |
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There is no way we can help, without seeing the Message Log. Really your broker is best able to help with this. Instructions again: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. ---- Another alternative is to just use the Sierra Chart Order Routing Service instead of Transact, but you will need to change brokers. Information about this: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-05 10:28:28] |
| Rabi Lal - Posts: 3 |
|
Software version: 2292 64-bit | 2021-08-05 10:28:10.324 Safe Mode enabled | 2021-08-05 10:28:10.324 Primary Thread ID: 14912 | 2021-08-05 10:28:10.324 Usage end date: 2021-08-28 | 2021-08-05 10:28:10.324 Enabled for: Sierra Chart Historical Data Service. | 2021-08-05 10:28:10.324 Enabled for: Delayed Denali Exchange Data Feed. | 2021-08-05 10:28:10.324 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-08-05 10:28:10.324 Current selected Data/Trading service: TransAct WS | 2021-08-05 10:28:10.324 Custom symbol settings values: enabled | 2021-08-05 10:28:10.324 Chart Update Interval: 500 | 2021-08-05 10:28:10.324 Intraday Data Storage Time Unit: 1 | 2021-08-05 10:28:10.324 Time Zone: +00:00:00 (UTC+00) | 2021-08-05 10:28:10.324 2021-08-05 10:28:10 Local computer time in UTC | 2021-08-05 10:28:10.324 2021-08-05 10:28:10 Local computer time in SC Time Zone | 2021-08-05 10:28:10.324 2021-08-05 10:23:47 Server time in UTC | 2021-08-05 10:28:10.324 Local computer UTC time and Server UTC time difference: 50 seconds. | 2021-08-05 10:28:10.324 Notice: Your computer's clock is off by 50 seconds. For help with this, press the 'Send for Analysis' button. | 2021-08-05 10:28:10.324 Program path: C:\SierraChart\ | 2021-08-05 10:28:10.324 Data Files path: C:\SierraChart\Data\ | 2021-08-05 10:28:10.324 OS Version Number: 10.0 | 2021-08-05 10:28:10.325 Locale Setting: C | 2021-08-05 10:28:10.325 DLLs: UserContributedStudies_64.dll | 2021-08-05 10:28:10.325 Allowed protected custom studies: | 2021-08-05 10:28:10.325 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:17.201 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:17.201 Auth Websocket socket (4) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:17.201 Auth Websocket socket (4) | New receive buffer size: 5242880 | 2021-08-05 10:28:17.202 Auth Websocket socket (4) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:17.202 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:17.374 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:17.374 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Sec-WebSocket-Accept: YiGCNm2wKoh29NP2YVK5MKbgd2M= | 2021-08-05 10:28:17.895 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:17.895 Auth Websocket | Server header | | 2021-08-05 10:28:17.895 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:17.895 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:17.895 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:18.115 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:18.115 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:18.115 TransAct WS | Session key cleared | 2021-08-05 10:28:18.153 Auth Websocket socket (4) | CloseSocket call. | 2021-08-05 10:28:18.153 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:18.153 TransAct WS | Disconnected. | 2021-08-05 10:28:18.153 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:18.153 Auth Websocket socket (4) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:18.153 Auth Websocket socket (4) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:18.323 Auth Websocket socket (4) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:18.324 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:19.177 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:19.177 Auth Websocket socket (5) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:19.177 Auth Websocket socket (5) | New receive buffer size: 5242880 | 2021-08-05 10:28:19.177 Auth Websocket socket (5) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:19.177 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:19.342 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:19.342 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Sec-WebSocket-Accept: gk0ulRNsYN5EQQ/tnIfS9dfXcMg= | 2021-08-05 10:28:19.840 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:19.840 Auth Websocket | Server header | | 2021-08-05 10:28:19.840 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:19.840 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:19.840 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:20.056 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:20.056 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:20.056 TransAct WS | Session key cleared | 2021-08-05 10:28:20.074 Auth Websocket socket (5) | CloseSocket call. | 2021-08-05 10:28:20.074 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:20.074 TransAct WS | Disconnected. | 2021-08-05 10:28:20.075 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:20.075 Auth Websocket socket (5) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:20.075 Auth Websocket socket (5) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:20.236 Auth Websocket socket (5) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:20.236 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:21.089 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:21.089 Auth Websocket socket (6) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:21.089 Auth Websocket socket (6) | New receive buffer size: 5242880 | 2021-08-05 10:28:21.089 Auth Websocket socket (6) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:21.089 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:21.256 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:21.256 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Sec-WebSocket-Accept: zR8iowS04n0Pb7tIrT3T/eY6Y5w= | 2021-08-05 10:28:21.758 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:21.758 Auth Websocket | Server header | | 2021-08-05 10:28:21.758 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:21.758 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:21.758 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:21.973 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:21.974 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:21.974 TransAct WS | Session key cleared | 2021-08-05 10:28:21.990 Auth Websocket socket (6) | CloseSocket call. | 2021-08-05 10:28:21.990 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:21.990 TransAct WS | Disconnected. | 2021-08-05 10:28:21.990 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:21.990 Auth Websocket socket (6) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:21.990 Auth Websocket socket (6) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:22.159 Auth Websocket socket (6) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:22.159 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:22.985 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:22.985 Auth Websocket socket (7) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:22.985 Auth Websocket socket (7) | New receive buffer size: 5242880 | 2021-08-05 10:28:22.985 Auth Websocket socket (7) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:22.985 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:23.153 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:23.153 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Sec-WebSocket-Accept: 6gL7SCWSqQ8IofCgUxTDx54wbyE= | 2021-08-05 10:28:23.656 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:23.656 Auth Websocket | Server header | | 2021-08-05 10:28:23.656 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:23.656 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:23.656 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:23.914 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:23.914 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:23.914 TransAct WS | Session key cleared | 2021-08-05 10:28:23.920 Auth Websocket socket (7) | CloseSocket call. | 2021-08-05 10:28:23.920 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:23.920 TransAct WS | Disconnected. | 2021-08-05 10:28:23.920 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:23.921 Auth Websocket socket (7) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:23.921 Auth Websocket socket (7) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:24.082 Auth Websocket socket (7) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:24.082 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:24.945 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:24.945 Auth Websocket socket (8) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:24.945 Auth Websocket socket (8) | New receive buffer size: 5242880 | 2021-08-05 10:28:24.946 Auth Websocket socket (8) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:24.946 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:25.109 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:25.109 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Sec-WebSocket-Accept: iL+kU9wEQ/alnil/ixQt3eej+6s= | 2021-08-05 10:28:25.617 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:25.617 Auth Websocket | Server header | | 2021-08-05 10:28:25.617 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:25.617 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:25.617 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:25.832 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:25.832 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:25.832 TransAct WS | Session key cleared | 2021-08-05 10:28:25.848 Auth Websocket socket (8) | CloseSocket call. | 2021-08-05 10:28:25.848 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:25.848 TransAct WS | Disconnected. | 2021-08-05 10:28:25.848 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:25.848 Auth Websocket socket (8) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:25.848 Auth Websocket socket (8) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:26.009 Auth Websocket socket (8) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:26.009 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:26.865 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:26.865 Auth Websocket socket (9) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:26.865 Auth Websocket socket (9) | New receive buffer size: 5242880 | 2021-08-05 10:28:26.866 Auth Websocket socket (9) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:26.866 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:27.032 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:27.032 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Sec-WebSocket-Accept: Sm1Y43+nQmm9UwE64Hn6xBmHUAw= | 2021-08-05 10:28:27.534 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:27.534 Auth Websocket | Server header | | 2021-08-05 10:28:27.534 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:27.534 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:27.534 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:27.754 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:27.754 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:27.754 TransAct WS | Session key cleared | 2021-08-05 10:28:27.784 Auth Websocket socket (9) | CloseSocket call. | 2021-08-05 10:28:27.784 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:27.784 TransAct WS | Disconnected. | 2021-08-05 10:28:27.784 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:27.784 Auth Websocket socket (9) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:27.784 Auth Websocket socket (9) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:27.946 Auth Websocket socket (9) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:27.946 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:28.792 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:28.792 Auth Websocket socket (10) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:28.792 Auth Websocket socket (10) | New receive buffer size: 5242880 | 2021-08-05 10:28:28.793 Auth Websocket socket (10) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:28.793 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:28.958 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:28.958 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Sec-WebSocket-Accept: 0BXiYtMfk5pOoWh6iSKXW16hDAc= | 2021-08-05 10:28:29.456 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:29.456 Auth Websocket | Server header | | 2021-08-05 10:28:29.456 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:29.456 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:29.456 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:29.674 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:29.674 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:29.674 TransAct WS | Session key cleared | 2021-08-05 10:28:29.714 Auth Websocket socket (10) | CloseSocket call. | 2021-08-05 10:28:29.714 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:29.714 TransAct WS | Disconnected. | 2021-08-05 10:28:29.714 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:29.714 Auth Websocket socket (10) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:29.715 Auth Websocket socket (10) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:29.875 Auth Websocket socket (10) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:29.876 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:30.722 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:30.722 Auth Websocket socket (11) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:30.722 Auth Websocket socket (11) | New receive buffer size: 5242880 | 2021-08-05 10:28:30.722 Auth Websocket socket (11) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:30.722 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:30.888 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:30.888 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Sec-WebSocket-Accept: Ta4pKMhel84ojbnt/qg16Lagzvg= | 2021-08-05 10:28:31.386 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:31.386 Auth Websocket | Server header | | 2021-08-05 10:28:31.386 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:31.386 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:31.386 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:31.602 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:31.602 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:31.602 TransAct WS | Session key cleared | 2021-08-05 10:28:31.632 Auth Websocket socket (11) | CloseSocket call. | 2021-08-05 10:28:31.632 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:31.632 TransAct WS | Disconnected. | 2021-08-05 10:28:31.632 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:31.632 Auth Websocket socket (11) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:31.632 Auth Websocket socket (11) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:31.796 Auth Websocket socket (11) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:31.796 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:32.633 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:32.633 Auth Websocket socket (12) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:32.633 Auth Websocket socket (12) | New receive buffer size: 5242880 | 2021-08-05 10:28:32.633 Auth Websocket socket (12) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:32.633 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:32.798 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:32.798 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Sec-WebSocket-Accept: TlSvGRBP5VeelEds4ezAdo0S8is= | 2021-08-05 10:28:33.308 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:33.308 Auth Websocket | Server header | | 2021-08-05 10:28:33.308 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:33.308 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:33.308 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:33.525 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:33.525 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:33.525 TransAct WS | Session key cleared | 2021-08-05 10:28:33.550 Auth Websocket socket (12) | CloseSocket call. | 2021-08-05 10:28:33.550 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:33.550 TransAct WS | Disconnected. | 2021-08-05 10:28:33.550 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:33.550 Auth Websocket socket (12) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:33.551 Auth Websocket socket (12) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:33.713 Auth Websocket socket (12) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:33.713 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-08-05 10:28:34.566 Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-08-05 10:28:34.566 Auth Websocket socket (13) | Creating socket. Using TLS 1.2. | 2021-08-05 10:28:34.566 Auth Websocket socket (13) | New receive buffer size: 5242880 | 2021-08-05 10:28:34.566 Auth Websocket socket (13) | Connecting to IP: 208.97.219.30. | 2021-08-05 10:28:34.566 Auth Websocket | Opening WebSocket. | 2021-08-05 10:28:34.732 Auth Websocket | Sending WebSocket handshake. | 2021-08-05 10:28:34.732 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Upgrade: WebSocket | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Connection: Upgrade | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Sec-WebSocket-Accept: q2/AHwt6wK4J6bUxSH6wDrVe+nE= | 2021-08-05 10:28:35.230 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-08-05 10:28:35.230 Auth Websocket | Server header | | 2021-08-05 10:28:35.230 Auth Websocket | Web socket state is now open. | 2021-08-05 10:28:35.230 TransAct WS | Sending account logon message. Live | 2021-08-05 10:28:35.230 TransAct WS | Account logon error: -1(-1) | 2021-08-05 10:28:35.449 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-08-05 10:28:35.449 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:35.449 TransAct WS | Session key cleared | 2021-08-05 10:28:35.471 Auth Websocket socket (13) | CloseSocket call. | 2021-08-05 10:28:35.471 Auth Websocket | WebSocket closed. | 2021-08-05 10:28:35.471 TransAct WS | Disconnected. | 2021-08-05 10:28:35.471 Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-08-05 10:28:35.471 Auth Websocket socket (13) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-08-05 10:28:35.471 Auth Websocket socket (13) | Write has completed. Shutdown being performed. | 2021-08-05 10:28:35.634 Auth Websocket socket (13) | Shutdown started. Waiting for graceful close. | 2021-08-05 10:28:35.634 |
| [2021-08-05 14:29:59] |
| John - SC Support - Posts: 43003 |
|
This is the relevant message: TransAct WS | Account logon error: -1(-1)
Refer to the information here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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