Support Board
Date/Time: Tue, 13 May 2025 07:26:03 +0000
Delayed data feed not working.
View Count: 760
| [2021-05-24 01:16:56] |
| User940226 - Posts: 8 |
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Delayed data feed not working.
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| [2021-05-24 02:07:29] |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 02:09:14] |
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Tell us what symbol you are not receiving delayed data for.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 02:37:59] |
| User940226 - Posts: 8 |
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NQM21 ESM21
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| [2021-05-24 04:44:08] |
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We are not seeing any problem ourselves. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 05:43:04] |
| User940226 - Posts: 8 |
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Software version: 2182 64-bit | 2021-05-23 22:35:23.396 Primary Thread ID: 284 | 2021-05-23 22:35:23.396 Usage end date: 2021-06-22 | 2021-05-23 22:35:23.396 Enabled for: Sierra Chart Historical Data Service. | 2021-05-23 22:35:23.396 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-05-23 22:35:23.396 Allow Support for Sierra Chart Data Feeds is disabled. | 2021-05-23 22:35:23.396 Current selected Data/Trading service: Trading Evaluator - Delayed | 2021-05-23 22:35:23.396 Custom symbol settings values: enabled | 2021-05-23 22:35:23.396 Chart Update Interval: 500 | 2021-05-23 22:35:23.396 Intraday Data Storage Time Unit: 0 | 2021-05-23 22:35:23.396 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-23 22:35:23.396 2021-05-23 22:35:23 Local computer time | 2021-05-23 22:35:23.396 2021-05-24 05:35:23 Local computer time in UTC | 2021-05-23 22:35:23.396 2021-05-23 22:35:23 Local computer time in SC Time Zone | 2021-05-23 22:35:23.396 2021-05-24 00:51:18 Server time in UTC | 2021-05-23 22:35:23.396 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-23 22:35:23.396 Program path: C:\SierraChart\ | 2021-05-23 22:35:23.396 Data Files path: C:\SierraChart\Data\ | 2021-05-23 22:35:23.396 OS Version Number: 6.1 | 2021-05-23 22:35:23.396 Locale Setting: C | 2021-05-23 22:35:23.396 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-05-23 22:35:23.396 Allowed protected custom studies: | 2021-05-23 22:35:23.396 Trading Evaluator - Delayed | Connecting to the server delayedevaluator2.sierracharts.com. Port 11251 | 2021-05-23 22:37:53.650 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-05-23 22:37:53.677 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-23 22:37:53.678 DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2021-05-23 22:37:53.678 Trading Evaluator - Delayed | Network connection to server complete. | 2021-05-23 22:37:53.859 Trading Evaluator - Delayed | Starting socket receive thread. | 2021-05-23 22:37:53.859 Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2021-05-23 22:37:53.860 Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2021-05-23 22:37:54.409 Trading Evaluator - Delayed | Sending logon request message. | 2021-05-23 22:37:54.409 Trading Evaluator - Delayed | Received logon response. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Trading is supported. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Order cancel and replace is supported. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | OCO Orders supported. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Bracket Orders supported. | 2021-05-23 22:37:54.599 Trading Evaluator - Delayed | Connected to server complete. | 2021-05-23 22:37:54.599 Triggering next historical data download in queue. | 2021-05-23 22:37:54.599 Triggering next historical data download in queue. | 2021-05-23 22:37:54.599 Triggering next historical data download in queue. | 2021-05-23 22:37:54.599 Triggering next historical data download in queue. | 2021-05-23 22:37:54.599 Triggering next historical data download in queue. | 2021-05-23 22:37:54.599 Mapping NQM21 to NQM21. Service code: cme | 2021-05-23 22:37:55.081 SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQM21 (NQM21). ID: 1 Service code: cme | 2021-05-23 22:37:55.081 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2021-05-23 22:37:55.081 SC DTC Delayed Exchange Data | Requesting security definition data for: NQM21 (NQM21). ID: 1 | 2021-05-23 22:37:55.081 Added historical Intraday data request for NQM21 to the queue. | 2021-05-23 22:37:55.081 Intraday data recording state for symbol NQM21 is set to download 'Pending'. | 2021-05-23 22:37:55.081 Triggering next historical data download in queue. | 2021-05-23 22:37:55.081 DTC Client socket (2) | Creating socket. | 2021-05-23 22:37:55.081 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:37:55.081 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 22:37:55.081 Delaying start of download for NQM21 | 2021-05-23 22:37:55.087 Requesting market depth updates for: NQM21 if supported. | 2021-05-23 22:37:59.605 Separate subscription for market depth updates not supported. NQM21 | 2021-05-23 22:37:59.605 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:38:16.078 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:38:16.078 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:16.078 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:38:16.078 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:38:16.078 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:38:16.078 DTC Client socket (2) | Closed. | 2021-05-23 22:38:16.078 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2021-05-23 22:38:18.093 DTC Client socket (2) | Creating socket. | 2021-05-23 22:38:18.093 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:38:18.093 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:38:18.093 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-23 22:38:18.163 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-23 22:38:18.163 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2021-05-23 22:38:18.165 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 22:38:28.531 DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:38:28.531 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:28.531 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-05-23 22:38:28.531 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-23 22:38:28.531 DTC Client socket (2) | Closed. | 2021-05-23 22:38:28.531 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:38:28.532 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:38:28.532 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:38:28.532 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2021-05-23 22:38:30.542 DTC Client socket (2) | Creating socket. | 2021-05-23 22:38:30.542 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:38:30.542 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 22:38:30.542 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:38:51.538 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:38:51.538 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:51.538 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:38:51.538 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:38:51.538 DTC Client socket (2) | Closed. | 2021-05-23 22:38:51.538 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:38:51.538 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2021-05-23 22:38:53.551 DTC Client socket (2) | Creating socket. | 2021-05-23 22:38:53.551 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:38:53.551 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-05-23 22:38:53.551 HD Request # 4 | Downloading Intraday chart data for NQM21 to the file NQM21.scid. Service: cme | 2021-05-23 22:38:56.326 Enabling compression for file: C:\SierraChart\Data\NQM21.scid. This may take a while. | 2021-05-23 22:38:56.326 * HD Request # 4 | Download start date-time: 2021-05-23 17:53:09.000000. File last date-time: 2021-05-23 17:53:09.502000 | 2021-05-23 22:38:56.326 HD Request # 4 | Using server: ds23.sierracharts.com port 10150 | 2021-05-23 22:38:56.326 Socket (3) | Creating socket. | 2021-05-23 22:38:56.326 Socket (3) | New receive buffer size: 5242880 | 2021-05-23 22:38:56.326 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:38:56.326 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-05-23 22:38:56.474 HD Request # 4 | Sending historical data logon request message. | 2021-05-23 22:38:56.474 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-05-23 17:53:09. Record interval: 0. Symbol: NQM21 | 2021-05-23 22:38:57.000 HD Request # 4 | Decompressing data. | 2021-05-23 22:38:57.070 HD Request # 4 | Receiving Intraday data for NQM21 starting at 2021-05-23 17:53:09.502000 | 2021-05-23 22:38:57.310 Socket (3) | CloseSocket call. | 2021-05-23 22:38:57.433 Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:57.433 Historical data download thread signaled to stop. | 2021-05-23 22:38:57.433 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-23 22:38:57.433 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-05-23 17:53:19.744000 | 2021-05-23 22:38:57.433 HD Request # 4 | Received 16467 records from 2021-05-23 17:53:09.502000 to 2021-05-23 22:28:54.641000 (4.6 hours) and wrote 16466 records for NQM21 | 2021-05-23 22:38:57.433 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-05-24 05:28:54.641000 | 2021-05-23 22:38:57.433 HD Request # 4 | Completion time: 1s | 2021-05-23 22:38:57.433 HD Request # 4 | Intraday data download complete for NQM21. Unique request ID: 3 | 2021-05-23 22:38:57.433 Removing historical data download ID 3. | 2021-05-23 22:38:57.433 Real-time Intraday chart data file updates started for NQM21 | 2021-05-23 22:38:57.433 Intraday chart data file opened for NQM21 | 2021-05-23 22:38:57.433 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-05-23 22:38:57.433 Triggering next historical data download in queue. | 2021-05-23 22:38:57.433 Socket (3) | Socket gracefully closed by remote side. | 2021-05-23 22:38:57.505 Socket (3) | Closed. | 2021-05-23 22:38:57.505 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:39:14.546 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:39:14.546 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:39:14.546 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:39:14.546 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:39:14.546 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:39:14.546 DTC Client socket (2) | Closed. | 2021-05-23 22:39:14.546 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2021-05-23 22:39:16.544 DTC Client socket (2) | Creating socket. | 2021-05-23 22:39:16.544 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:39:16.544 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 22:39:16.544 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:39:37.544 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:39:37.544 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:39:37.544 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:39:37.544 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:39:37.544 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:39:37.544 DTC Client socket (2) | Closed. | 2021-05-23 22:39:37.544 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2021-05-23 22:39:39.555 DTC Client socket (2) | Creating socket. | 2021-05-23 22:39:39.555 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:39:39.555 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:39:39.555 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-23 22:39:39.632 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-23 22:39:39.632 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2021-05-23 22:39:39.634 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 22:39:49.976 DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:39:49.976 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:39:49.976 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-05-23 22:39:49.976 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-23 22:39:49.976 DTC Client socket (2) | Closed. | 2021-05-23 22:39:49.976 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:39:49.976 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:39:49.976 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:39:49.976 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2021-05-23 22:39:51.987 DTC Client socket (2) | Creating socket. | 2021-05-23 22:39:51.987 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:39:51.987 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 22:39:51.987 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:40:12.989 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:40:12.989 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:40:12.989 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:40:12.989 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:40:12.989 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:40:12.989 DTC Client socket (2) | Closed. | 2021-05-23 22:40:12.989 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2021-05-23 22:40:14.998 DTC Client socket (2) | Creating socket. | 2021-05-23 22:40:14.998 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:40:14.998 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-05-23 22:40:14.998 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:40:36.004 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:40:36.004 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:40:36.004 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:40:36.004 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:40:36.004 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:40:36.004 DTC Client socket (2) | Closed. | 2021-05-23 22:40:36.004 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2021-05-23 22:40:38.008 DTC Client socket (2) | Creating socket. | 2021-05-23 22:40:38.008 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:40:38.008 DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 22:40:38.008 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:40:59.009 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:40:59.009 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:40:59.009 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:40:59.009 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:40:59.009 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:40:59.009 DTC Client socket (2) | Closed. | 2021-05-23 22:40:59.009 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2021-05-23 22:41:01.018 DTC Client socket (2) | Creating socket. | 2021-05-23 22:41:01.018 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:41:01.018 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:41:01.018 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-23 22:41:01.089 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-23 22:41:01.089 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2021-05-23 22:41:01.090 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 22:41:11.462 DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:41:11.462 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:41:11.462 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-05-23 22:41:11.462 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-23 22:41:11.462 DTC Client socket (2) | Closed. | 2021-05-23 22:41:11.462 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:41:11.462 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:41:11.462 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:41:11.462 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2021-05-23 22:41:13.467 DTC Client socket (2) | Creating socket. | 2021-05-23 22:41:13.467 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:41:13.467 DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 22:41:13.467 DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:41:34.460 * DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:41:34.460 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:41:34.460 DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:41:34.460 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:41:34.460 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:41:34.460 DTC Client socket (2) | Closed. | 2021-05-23 22:41:34.460 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2021-05-23 22:41:36.461 DTC Client socket (2) | Creating socket. | 2021-05-23 22:41:36.461 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:41:36.461 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-05-23 22:41:36.461 |
| [2021-05-24 06:04:35] |
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Due to some changes on the server, it is necessary that you update to the current version. Instructions: Software Download: Fast Update Update to the latest Prerelease. The newer versions, use our new enhanced trade simulation system. We have copied over all of your trading history just now. You need to follow the instructions here to re-create the same account on the new system: Simulated Futures Trading Service: Setup Instructions This is the account identifier you need to use: 689017 This is very easy to do and just takes a couple of minutes. Start with step 6 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-24 06:09:25
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| [2021-05-24 07:12:24] |
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If you want us to set up the account on the new system, we can do that, we are just not sure of all of the parameters you are using. Due to the fact that we are phasing out the old system, those parameters are not easily viewed by us anymore. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: