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Date/Time: Thu, 28 Mar 2024 09:32:47 +0000



Delayed data feed not working.

View Count: 539

[2021-05-24 01:16:56]
User940226 - Posts: 8
Delayed data feed not working.
[2021-05-24 02:07:29]
Sierra Chart Engineering - Posts: 104368
We are checking on this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-24 02:09:14]
Sierra Chart Engineering - Posts: 104368
Tell us what symbol you are not receiving delayed data for.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-24 02:37:59]
User940226 - Posts: 8
NQM21 ESM21
[2021-05-24 04:44:08]
Sierra Chart Engineering - Posts: 104368
We are not seeing any problem ourselves.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-24 05:43:04]
User940226 - Posts: 8
Software version: 2182 64-bit | 2021-05-23 22:35:23.396
Primary Thread ID: 284 | 2021-05-23 22:35:23.396
Usage end date: 2021-06-22 | 2021-05-23 22:35:23.396
Enabled for: Sierra Chart Historical Data Service. | 2021-05-23 22:35:23.396
Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-05-23 22:35:23.396
Allow Support for Sierra Chart Data Feeds is disabled. | 2021-05-23 22:35:23.396
Current selected Data/Trading service: Trading Evaluator - Delayed | 2021-05-23 22:35:23.396
Custom symbol settings values: enabled | 2021-05-23 22:35:23.396
Chart Update Interval: 500 | 2021-05-23 22:35:23.396
Intraday Data Storage Time Unit: 0 | 2021-05-23 22:35:23.396
Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-23 22:35:23.396
2021-05-23 22:35:23 Local computer time | 2021-05-23 22:35:23.396
2021-05-24 05:35:23 Local computer time in UTC | 2021-05-23 22:35:23.396
2021-05-23 22:35:23 Local computer time in SC Time Zone | 2021-05-23 22:35:23.396
2021-05-24 00:51:18 Server time in UTC | 2021-05-23 22:35:23.396
Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-23 22:35:23.396
Program path: C:\SierraChart\ | 2021-05-23 22:35:23.396
Data Files path: C:\SierraChart\Data\ | 2021-05-23 22:35:23.396
OS Version Number: 6.1 | 2021-05-23 22:35:23.396
Locale Setting: C | 2021-05-23 22:35:23.396
DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-05-23 22:35:23.396
Allowed protected custom studies: | 2021-05-23 22:35:23.396


Trading Evaluator - Delayed | Connecting to the server delayedevaluator2.sierracharts.com. Port 11251 | 2021-05-23 22:37:53.650
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-05-23 22:37:53.677
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-05-23 22:37:53.678
DTC Client socket (1) | Connecting to IP: 78.46.66.20. | 2021-05-23 22:37:53.678
Trading Evaluator - Delayed | Network connection to server complete. | 2021-05-23 22:37:53.859
Trading Evaluator - Delayed | Starting socket receive thread. | 2021-05-23 22:37:53.859
Trading Evaluator - Delayed | Sending encoding request to server: Binary VLS | 2021-05-23 22:37:53.860
Trading Evaluator - Delayed | Setting DTC encoding to Binary VLS | 2021-05-23 22:37:54.409
Trading Evaluator - Delayed | Sending logon request message. | 2021-05-23 22:37:54.409
Trading Evaluator - Delayed | Received logon response. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Server Name: SC DTC Server. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Server protocol version: 8. Client protocol version: 8 | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Successfully connected. Connected to SC DTC Protocol server. Service=tradesimulation.dtctrading|SymbolSettings=tradesimulation.dtctrading. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Trading is supported. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Order cancel and replace is supported. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | OCO Orders supported. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Bracket Orders supported. | 2021-05-23 22:37:54.599
Trading Evaluator - Delayed | Connected to server complete. | 2021-05-23 22:37:54.599
Triggering next historical data download in queue. | 2021-05-23 22:37:54.599
Triggering next historical data download in queue. | 2021-05-23 22:37:54.599
Triggering next historical data download in queue. | 2021-05-23 22:37:54.599
Triggering next historical data download in queue. | 2021-05-23 22:37:54.599
Triggering next historical data download in queue. | 2021-05-23 22:37:54.599
Mapping NQM21 to NQM21. Service code: cme | 2021-05-23 22:37:55.081
SC DTC Delayed Exchange Data | Starting real-time market data updates for: NQM21 (NQM21). ID: 1 Service code: cme | 2021-05-23 22:37:55.081
SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2021-05-23 22:37:55.081
SC DTC Delayed Exchange Data | Requesting security definition data for: NQM21 (NQM21). ID: 1 | 2021-05-23 22:37:55.081
Added historical Intraday data request for NQM21 to the queue. | 2021-05-23 22:37:55.081
Intraday data recording state for symbol NQM21 is set to download 'Pending'. | 2021-05-23 22:37:55.081
Triggering next historical data download in queue. | 2021-05-23 22:37:55.081
DTC Client socket (2) | Creating socket. | 2021-05-23 22:37:55.081
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:37:55.081
DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 22:37:55.081
Delaying start of download for NQM21 | 2021-05-23 22:37:55.087
Requesting market depth updates for: NQM21 if supported. | 2021-05-23 22:37:59.605
Separate subscription for market depth updates not supported. NQM21 | 2021-05-23 22:37:59.605
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:38:16.078 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:38:16.078
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:16.078
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:38:16.078
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:38:16.078
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:38:16.078
DTC Client socket (2) | Closed. | 2021-05-23 22:38:16.078
SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2021-05-23 22:38:18.093
DTC Client socket (2) | Creating socket. | 2021-05-23 22:38:18.093
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:38:18.093
DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:38:18.093
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-23 22:38:18.163
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-23 22:38:18.163
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2021-05-23 22:38:18.165
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 22:38:28.531
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:38:28.531
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:28.531
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-05-23 22:38:28.531
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-23 22:38:28.531
DTC Client socket (2) | Closed. | 2021-05-23 22:38:28.531
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:38:28.532
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:38:28.532
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:38:28.532
SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2021-05-23 22:38:30.542
DTC Client socket (2) | Creating socket. | 2021-05-23 22:38:30.542
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:38:30.542
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 22:38:30.542
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:38:51.538 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:38:51.538
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:51.538
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:38:51.538
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:38:51.538
DTC Client socket (2) | Closed. | 2021-05-23 22:38:51.538
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:38:51.538
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2021-05-23 22:38:53.551
DTC Client socket (2) | Creating socket. | 2021-05-23 22:38:53.551
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:38:53.551
DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-05-23 22:38:53.551
HD Request # 4 | Downloading Intraday chart data for NQM21 to the file NQM21.scid. Service: cme | 2021-05-23 22:38:56.326
Enabling compression for file: C:\SierraChart\Data\NQM21.scid. This may take a while. | 2021-05-23 22:38:56.326 *
HD Request # 4 | Download start date-time: 2021-05-23 17:53:09.000000. File last date-time: 2021-05-23 17:53:09.502000 | 2021-05-23 22:38:56.326
HD Request # 4 | Using server: ds23.sierracharts.com port 10150 | 2021-05-23 22:38:56.326
Socket (3) | Creating socket. | 2021-05-23 22:38:56.326
Socket (3) | New receive buffer size: 5242880 | 2021-05-23 22:38:56.326
Socket (3) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:38:56.326
HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-05-23 22:38:56.474
HD Request # 4 | Sending historical data logon request message. | 2021-05-23 22:38:56.474
HD Request # 4 | Requesting Intraday data. Start date-time: 2021-05-23 17:53:09. Record interval: 0. Symbol: NQM21 | 2021-05-23 22:38:57.000
HD Request # 4 | Decompressing data. | 2021-05-23 22:38:57.070
HD Request # 4 | Receiving Intraday data for NQM21 starting at 2021-05-23 17:53:09.502000 | 2021-05-23 22:38:57.310
Socket (3) | CloseSocket call. | 2021-05-23 22:38:57.433
Socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:38:57.433
Historical data download thread signaled to stop. | 2021-05-23 22:38:57.433
Socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-23 22:38:57.433
HD Request # 4 | Timestamp of first Intraday data file record written: 2021-05-23 17:53:19.744000 | 2021-05-23 22:38:57.433
HD Request # 4 | Received 16467 records from 2021-05-23 17:53:09.502000 to 2021-05-23 22:28:54.641000 (4.6 hours) and wrote 16466 records for NQM21 | 2021-05-23 22:38:57.433
HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-05-24 05:28:54.641000 | 2021-05-23 22:38:57.433
HD Request # 4 | Completion time: 1s | 2021-05-23 22:38:57.433
HD Request # 4 | Intraday data download complete for NQM21. Unique request ID: 3 | 2021-05-23 22:38:57.433
Removing historical data download ID 3. | 2021-05-23 22:38:57.433
Real-time Intraday chart data file updates started for NQM21 | 2021-05-23 22:38:57.433
Intraday chart data file opened for NQM21 | 2021-05-23 22:38:57.433
HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-05-23 22:38:57.433

Triggering next historical data download in queue. | 2021-05-23 22:38:57.433
Socket (3) | Socket gracefully closed by remote side. | 2021-05-23 22:38:57.505
Socket (3) | Closed. | 2021-05-23 22:38:57.505
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:39:14.546 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:39:14.546
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:39:14.546
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:39:14.546
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:39:14.546
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:39:14.546
DTC Client socket (2) | Closed. | 2021-05-23 22:39:14.546
SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2021-05-23 22:39:16.544
DTC Client socket (2) | Creating socket. | 2021-05-23 22:39:16.544
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:39:16.544
DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 22:39:16.544
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:39:37.544 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:39:37.544
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:39:37.544
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:39:37.544
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:39:37.544
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:39:37.544
DTC Client socket (2) | Closed. | 2021-05-23 22:39:37.544
SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2021-05-23 22:39:39.555
DTC Client socket (2) | Creating socket. | 2021-05-23 22:39:39.555
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:39:39.555
DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:39:39.555
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-23 22:39:39.632
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-23 22:39:39.632
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2021-05-23 22:39:39.634
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 22:39:49.976
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:39:49.976
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:39:49.976
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-05-23 22:39:49.976
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-23 22:39:49.976
DTC Client socket (2) | Closed. | 2021-05-23 22:39:49.976
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:39:49.976
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:39:49.976
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:39:49.976
SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2021-05-23 22:39:51.987
DTC Client socket (2) | Creating socket. | 2021-05-23 22:39:51.987
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:39:51.987
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 22:39:51.987
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:40:12.989 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:40:12.989
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:40:12.989
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:40:12.989
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:40:12.989
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:40:12.989
DTC Client socket (2) | Closed. | 2021-05-23 22:40:12.989
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2021-05-23 22:40:14.998
DTC Client socket (2) | Creating socket. | 2021-05-23 22:40:14.998
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:40:14.998
DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-05-23 22:40:14.998
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:40:36.004 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:40:36.004
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:40:36.004
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:40:36.004
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:40:36.004
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:40:36.004
DTC Client socket (2) | Closed. | 2021-05-23 22:40:36.004
SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10058 | 2021-05-23 22:40:38.008
DTC Client socket (2) | Creating socket. | 2021-05-23 22:40:38.008
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:40:38.008
DTC Client socket (2) | Connecting to IP: 64.38.174.178. | 2021-05-23 22:40:38.008
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:40:59.009 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:40:59.009
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:40:59.009
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:40:59.009
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:40:59.009
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:40:59.009
DTC Client socket (2) | Closed. | 2021-05-23 22:40:59.009
SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10058 | 2021-05-23 22:41:01.018
DTC Client socket (2) | Creating socket. | 2021-05-23 22:41:01.018
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:41:01.018
DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-05-23 22:41:01.018
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-05-23 22:41:01.089
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-05-23 22:41:01.089
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS | 2021-05-23 22:41:01.090
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-05-23 22:41:11.462
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:41:11.462
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:41:11.462
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-05-23 22:41:11.462
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-23 22:41:11.462
DTC Client socket (2) | Closed. | 2021-05-23 22:41:11.462
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:41:11.462
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:41:11.462
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:41:11.462
SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10058 | 2021-05-23 22:41:13.467
DTC Client socket (2) | Creating socket. | 2021-05-23 22:41:13.467
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:41:13.467
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2021-05-23 22:41:13.467
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-05-23 22:41:34.460 *
DTC Client socket (2) | CloseSocket call. | 2021-05-23 22:41:34.460
DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-05-23 22:41:34.460
DTC Client socket (0) | CloseSocket call. | 2021-05-23 22:41:34.460
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-05-23 22:41:34.460
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-05-23 22:41:34.460
DTC Client socket (2) | Closed. | 2021-05-23 22:41:34.460
SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10058 | 2021-05-23 22:41:36.461
DTC Client socket (2) | Creating socket. | 2021-05-23 22:41:36.461
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-05-23 22:41:36.461
DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-05-23 22:41:36.461
[2021-05-24 06:04:35]
Sierra Chart Engineering - Posts: 104368
Due to some changes on the server, it is necessary that you update to the current version. Instructions:
Software Download: Fast Update

Update to the latest Prerelease.


The newer versions, use our new enhanced trade simulation system. We have copied over all of your trading history just now.

You need to follow the instructions here to re-create the same account on the new system:
Simulated Futures Trading Service: Setup Instructions

This is the account identifier you need to use:
689017

This is very easy to do and just takes a couple of minutes. Start with step 6
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-05-24 06:09:25
[2021-05-24 07:12:24]
Sierra Chart Engineering - Posts: 104368
If you want us to set up the account on the new system, we can do that, we are just not sure of all of the parameters you are using.

Due to the fact that we are phasing out the old system, those parameters are not easily viewed by us anymore.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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