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Date/Time: Tue, 16 Sep 2025 08:49:19 +0000

How to Post a Message for Support

i need help.

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[2020-12-29 15:19:33] #1 [Go To First Post]
Mr.DaxF - Posts: 47
hello guys. now my situation: i have Tradovate as my broker and CQG life as datafeed. when i open now a F.US.USAZ20 than it doing nothing like a black background. and it come a error message from sierrachart to rolling aswell from CQG with wrong market or some else... my question is you have uploaded a new mesage here: Jan 1, 2021 Changes to Historical Data: Interactive Brokers, CQG now what is important and needing to do from my side? i will used your good datafeed for historical datafeed aswell CQG later for life trading! is that possible? aswell i will have good datafeed for backtesting my systems what i should do? can you assist me? before you have added the delayed data settings i think this was in may 2020 before this date i have backtested witch your system pretty well menas SC datafeed without any other datafeed providor (CQG etc...) and i had good results. now i have not good results. and i think much secure that this is the reason of the issues. ?! can you help me please. thank you :-)

[2020-12-29 16:19:58] #2 [Go To First Post]
John - SC Support - Posts: 41827
There is not a new error message related to us no longer giving out our historical data when using CQG. You simply should not get the data. If you are getting an error message then we would need to know what it is stating. We definitely recommend using the data feeds available from Sierra Chart. You can use these for your data and still continue to trade with CQG. In general, refer to the following information: Real-Time Exchange Data Feeds Available From Sierra Chart If you let us know what exchanges you need access to, then we can help guide you to the right data feed and the Setup Instructions you will need to follow. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 16:57:12] #3 [Go To First Post]
Mr.DaxF - Posts: 47
yes of cuurse, when i open a NQ 2020 december kontract than comes this attached. and no it is not the fale that i dont translated it to current datafeed symbole code or some else. okay that is clear that, that is the best choice to use your datafeed included CQG fil etc... the full CME group! yes well it will help me much when you advise me. regards Date Time Of Last Edit: 2020-12-29 16:59:49


Attachment Deleted. ZB.png / V - Attached On 2020-12-29 16:59:32 UTC - Size: 11.05 KB - 219 views NQ.png / V - Attached On 2020-12-29 16:59:39 UTC - Size: 7.89 KB - 228 views

[2020-12-29 17:02:30] #4 [Go To First Post]
Mr.DaxF - Posts: 47
Other special question it is possible that i can work with your Datafeed and without CQG and only you and tradovate? thank you

[2020-12-29 17:03:07] #5 [Go To First Post]
John - SC Support - Posts: 41827
This is related to the change where we are not subsidizing the CQG historical data any longer. The issue is that the December contracts are no longer the front contracts, and CQG does not serve historical data for old contracts. For you to be able to get the historical data for those contracts, you would definitely want to use the Denali Exchange Data Feed. Follow these Setup Instructions to get setup with the Denali Exchange Data Feed: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 17:04:16] #6 [Go To First Post]
John - SC Support - Posts: 41827
With regards to your last question, you will still need to use CQG for your order routing, but you will be able to use the Denali Exchange Data Feed. Tradovate does not support the Sierra Chart Order Routing Service. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 20:05:36] #7 [Go To First Post]
Mr.DaxF - Posts: 47
message #6 can explain it deep to undertandable for me. what i should activate and do? thank you

[2020-12-29 20:33:47] #8 [Go To First Post]
John - SC Support - Posts: 41827
First thing to do is to add your Phone Number and State/Province (put None if you do not have one) on the Account Management page. These items are required for the Data Feed agreements. You can access the Account Management page here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-29 21:01:43] #9 [Go To First Post]
Mr.DaxF - Posts: 47
okay it done.

[2020-12-29 21:55:48] #10 [Go To First Post]
Mr.DaxF - Posts: 47
how do we continue? regards

[2020-12-29 21:57:28] #11 [Go To First Post]
John - SC Support - Posts: 41827
On this page, you will find 2 agreements that need to be filled out and signed under the Real-Time Data Agreements section. You may need to scroll down just a bit to see them. They are named the following: Uniform Subscriber Agreement CME Non-Professional Certification Click the link for each one of these and fill out the information and click the Submit button. Make sure you enter your Trading Account Number and Broker that you use for CQG in the Uniform Subscriber Agreement, otherwise the form will get rejected. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-12-30 20:02:56] #12 [Go To First Post]
Mr.DaxF - Posts: 47
sorry dear support agent John, but i dont understand it. may it will helpfull to when you make screenshot step by step. it will help maybe other users aswell. sorry for making moore work, but i will not make a mistake - that is also not your goal, i think. ;-) thank you verry much for your help, john.

[2020-12-30 21:22:47] #13 [Go To First Post]
John - SC Support - Posts: 41827
Sorry, I forgot to link to the page. Click on the following link and then fill out the 2 agreements that need to be filled out and signed under the Real-Time Data Agreements section. You may need to scroll down just a bit to see them. They are named the following: Uniform Subscriber Agreement CME Non-Professional Certification https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements On the above page click on the link for each one of these agreements and fill out the information and click the Submit button. Make sure you enter your Trading Account Number and Broker that you use for CQG in the Uniform Subscriber Agreement, otherwise the form will get rejected. ---------------------- All of this is covered in the documentation (with pictures) in the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: Sign the Agreements: The CME Group (Denali Exchange Data Feed Setup Instructions) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-03 15:51:26] #14 [Go To First Post]
Mr.DaxF - Posts: 47
Hello, okay its done, how we continou it for one? step by step please. thank you Date Time Of Last Edit: 2021-01-03 23:15:40

[2021-01-04 02:23:41] #15 [Go To First Post]
Mr.DaxF - Posts: 47
hello support, anybody here to can help continoud this task?! thank you.

[2021-01-04 06:26:36] #16 [Go To First Post]
Mr.DaxF - Posts: 47
hello, now i can see that now my registrations for CME group and denali was successfully. but how goes continued? denali echange data feed point 2? it must be compatible with my initial post above!? --> can you help me please! thank you.

[2021-01-04 09:16:09] #17 [Go To First Post]
Mr.DaxF - Posts: 47
"The data agreements have questions related to whether you are considered a Professional or a Non-Professional Trader. If, for some reason, you do not understand whether you should answer a question a particular way based on what you believe your status to be, then stop the Setup process and post your question on the Sierra Chart Support Board." this i can read in this page: Denali Exchange Data Feed: Sign the Agreements: The CME Group (Denali Exchange Data Feed Setup Instructions) so please help me! thank you. sorry for "spam" but i have not enough time.

[2021-01-04 15:16:54] #18 [Go To First Post]
John - SC Support - Posts: 41827
Sorry for the delay, we were away for the New Year's holiday. Unless the CME Group has you on their list as a Professional Trader (you would know this if it was the case), or if you provide services by trading for other people, then you are not a Professional. With regards to your agreements, you need to enter your Trading Account information in order to qualify for the Non-Professional rates. According to your information from above, you have an account with Tradeovate using CQG. You need to enter Tradeovate as your Clearing Firm, and enter your Account Number. Please fill out the agreements again specifying this information. You can access the Exchange Agreements on this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements If you no longer have a Tradeovate account and you do not have another Futures Trading Account, then we recommend using the following service in order to qualify for the Non-Professional exchange fees: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-01-05 02:47:23

[2021-01-04 18:24:11] #19 [Go To First Post]
Mr.DaxF - Posts: 47
okay! CQG is clear! But wich accountnumber from tradovate or from sierrachart i should write? aswell my question, my other not valid agreements are not active cause wrong sinisghts right? or i must delete cancel the not valid agreements? i will not pay for what i not have to neede for. by the way, it will muchfull important that you will on future marked this for other customs - cause it will make much disunderstandings. i am not amused that i can again fill out all. i have asked friednly on start for support, and i must here answer all in 1step and this is easier when i have know all in one post what i should to do. ??? for example. if all is fill out inside the exchange agreements. - what is than with this here: "denali echange data feed point 2? it must be compatible with my initial post above!?" wich kind of the both choises; (eligible" - (not eligible) ???? i will be happy when i can now go in big steps to my/our goal. thank you for helping. Date Time Of Last Edit: 2021-01-04 18:32:23

[2021-01-04 18:49:24] #20 [Go To First Post]
John - SC Support - Posts: 41827
You will enter your Tradeovate (CQG) account number. Your other agreements will be marked as Invalid since they do not have the trading information in them. Go ahead and fill out the agreements again and the new set will go through properly. You can do this right away. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-04 19:33:13] #21 [Go To First Post]
Mr.DaxF - Posts: 47
okay its done. okay perfect than i know now that i didnt pay for multiple agreements. only for one valid! :) now again my question how is it with the attached picture! sorry but you ignore my question 2 times behind each other. i ask myself what is here usefull for ignoring. but all in, thank you for help. please answer the question. Date Time Of Last Edit: 2021-01-04 19:37:13


f.png / V - Attached On 2021-01-04 19:30:07 UTC - Size: 20.99 KB - 210 views

[2021-01-04 19:44:30] #22 [Go To First Post]
John - SC Support - Posts: 41827
Your agreements have been accepted. The next step is to activate the Denali Exchange Data Feed. You will do this on this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation&UserID=205401#DenaliExchangeDataFeed You need to select the option for Denali Exchange Data Feed for All Services (Eligible). The other option is if you are using the Sierra Chart Exchange Data Feed. Since you are not, you need to select the one specified above. ------------------------------ Once you have activated the Denali Exchange Data Feed, then you need to activate a specific exchange. You will do this on this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed ------------------------------- Once the above is complete, then you will be getting the Real-Time data into your Sierra Chart software. If you have any problems with this, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-04 20:02:15] #23 [Go To First Post]
2garin - Posts: 188
Hello support. Date Time Of Last Edit: 2021-01-05 03:23:21

[2021-01-04 20:36:37] #24 [Go To First Post]
John - SC Support - Posts: 41827
@User62522 - Please post this in a separate thread. What you are dealing with is completely unrelated to the rest of this thread. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-01-04 21:49:55] #25 [Go To First Post]
Mr.DaxF - Posts: 47
hello dear support can you please check my account if i activated all right like the behavior from my whish from out this thread? i will only going secure that all is right! and thank you for the goodwill help!

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