Support Board
Date/Time: Fri, 01 Nov 2024 00:36:57 +0000
Sierrachart real time data not working
View Count: 901
| [2020-03-02 12:48:49] |
| User363775 - Posts: 25 |
|
Hi, I just opened Sierrachart after 3 weeks of outage and the DOM is just a blank ladder, also the charts are not updating in real time. Can you see any anomalies from your end? Regards, Jackson |
| [2020-03-02 17:10:37] |
| John - SC Support - Posts: 35678 |
|
The reason you are not getting real-time data from the CME group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 17:57:17
|
| [2020-03-02 19:22:09] |
| User363775 - Posts: 25 |
|
I have been using the discounted data feeds for 12 months now, and thats not the cause, I had outage for 3 weeks in Feb, and I mean I was able to use it before the outage, how do I fix this now?
|
| [2020-03-02 19:27:31] |
| Sierra_Chart Engineering - Posts: 16771 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then see what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 19:27:41
|
| [2020-03-02 20:09:56] |
| User363775 - Posts: 25 |
|
Please ignore I fixed it now.
|
| [2020-03-02 21:02:17] |
| |
|
To avoid this problem in the future we recommend implementing this solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: