Support Board
Date/Time: Sun, 01 Nov 2026 13:00:16 +0000
Question about plan + CME exchange cost for Gold (XAUUSD) only
View Count: 599
| [2026-09-14 23:04:34] |
| User460463 - Posts: 4 |
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Subject: Question about plan + CME exchange cost for Gold (XAUUSD) only Hello Sierra Chart Support, I have a trial account with $14 balance and I want to trade Gold (XAUUSD) only using Footprint charts and heat map. I have a chartbook from Ticinotrader that includes: - Heat map (Market Depth Historical Graph) - Iceberg detector - Footprint with delta - Volume Profile Currently I can only see candles — no heat map, no depth data. I have the following questions: 1. Do I need to pay the $26/month software plan FIRST before I can activate any CME exchange? 2. After paying the $26 plan, do I need to pay an additional $13.5/month for the CME exchange with Market Depth? 3. Is the total monthly cost $26 + $13.5 = $39.5/month just to see the heat map and real volume data for Gold futures (GC)? 4. With the plan + CME exchange activated, will the Ticinotrader chartbook heat map work correctly with real Level 2 data? 5. Is there a cheaper option to get real CME data with Market Depth for Gold only? I only want to trade Gold — I don't need any other markets. Thank you for your help. Richard |
| [2026-09-15 14:27:26] |
| John - SC Support - Posts: 48377 |
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You state you want to trade XAUUSD, which is a CFD. But then you also reference the Gold product from the CME Group (symbol GC). Which product do you want data/trading for - XAUUSD or GC? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-15 22:54:45] |
| User460463 - Posts: 4 |
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"I want GC - Gold Futures from CME/COMEX. Can you confirm: 1. What is the exact total monthly cost for real Level 2 / Market Depth data for GC? 2. Does my trial account need to be upgraded first before activating CME exchange? 3. With plan + CME Level 2 activated, will the Ticinotrader chartbook heat map work correctly? |
| [2026-09-15 23:22:01] |
| User460463 - Posts: 4 |
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"4. After activating the plan and CME exchange, how do I connect Denali data feed in Sierra Chart software? I don't see Denali as an option in Data/Trade Service Settings." |
| [2026-09-16 13:38:34] |
| John - SC Support - Posts: 48377 |
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1. There are two components to the pricing. First is your package, which is the subsription to use the software itself. In order to connect to data and trading services (including our own Denali Exchange Data Feed), you need to be on one of the "Integrated" packages. In order to be able to use the "Market Depth Historical Graph", you need to be on one of the "Advanced" packages. Therefore, we would recommend the "Integrated Advanced" package at $46.00 per month. Refer to the information for the packages here: Description of Service Packages and Pricing Second is the exchange fees. For just the COMEX exchange of the CME Group with Market Depth, the cost of the non-professional exchange is $13.50 per month. Refer to the exchange costs here: Denali Exchange Data Feed: Supported Exchanges (Exchange Fees) In order to qualify for the non-professional exchange fees for the CME Group, you need to have a live, funded, futures trading account. And you need to connect your Sierra Chart software to that account at least once a month for verification. Refer to the following: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges 2. You can not get the data for GC while on a Trial. While on the Trial, you have limited data available. Refer to the following: Sierra Chart Trial Account Any paid package will allow you to get the historical data and any delayed streaming data we have available. But to get the real-time data, you do need to meet the criteria we set out above in #1. 3. We assume so. Although it is not our study, so we can't guarantee anything about it. You should double-check with Ticino Trader on what is needed for their study. We will say that Ticino Trader is a good source, so we doubt there would be any issues, as long as you have what is needed for that study. 4. You do not "connect" to Denali directly. Sierra Chart is setup to look to get the data from our Denali Exchange Data Feed first, then will try the connected service. Refer to the following: Denali Exchange Data Feed: Integration with Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-09-16 23:29:08] |
| User460463 - Posts: 4 |
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"I have a funded/prop trading account with a proprietary trading firm. Does this type of account qualify for CME data verification in Sierra Chart? Or do I need a personal futures trading account specifically?" |
| [2026-09-17 02:11:21] |
| User584084 - Posts: 345 |
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Prop trading accounts DO NOT qualify for CME real-time data at lower-priced nonprofessional fees. Easy Solution to CME Funded Trading Account Requirement Date Time Of Last Edit: 2026-09-17 02:19:27
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