Support Board
Date/Time: Sat, 28 Mar 2026 14:58:43 +0000
Cursor keeps switching from Pointer to Chart Values/Crosshair after move to v2880
View Count: 614
| [2026-02-10 14:46:22] |
| User151235 - Posts: 18 |
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I just upgraded to version 2880 (from 277x - before the big overhaul), and now my cursor keeps switching the type on it's own. I have crosshair selected for all my charts (and global crosshair), and have pointer on my DOM. It has been setup like this for years, and now after the upgrade it's got a mind of it's own. I switch my DOM to pointer and within minutes it's back to crosshair, I even disabled global crosshair, and same issue. Please advise. |
| [2026-02-10 18:28:21] |
| John - SC Support - Posts: 45341 |
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We have not had any other reports of anything like this, and we have not seen it ourselves. Our best guess is that maybe you have the following setting set to "Yes" now, but you did not previously: Chart Drawing Tools: Use Common Drawing Tool for Charts (Global Settings >> Tool Settings >> General >> Tool Options) Otherwise, we really do not have any idea what may be occurring. But, if you continue to have this issue, we would need to know if it is just the shape of the cursor that is changing, or is the actually selected tool changing? In other words, if you have the tool set to "Pointer" and then it changes, if you select the "Tools" menu, is "Pointer" still the selected tool, or is the "Crosshairs" tool now selected? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-11 09:46:51] |
| User151235 - Posts: 18 |
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Hi John, So I do have "use common drawing tool" set to YES, I always did. And that didn't cause an issue before. I actually use this feature often because I don't want to have a control bar set for all off my detached charts. The issue is still occurring, and it's just not the shape of the cursor. I select "Pointer" in my DOM, and after a short period the "Crosshair" is selected for me automatically. FYI - setting the "use common drawing tool" to NO doesn't change anything, the issue still occurs. |
| [2026-02-11 16:06:00] |
| John - SC Support - Posts: 45341 |
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Please run Sierra Chart in "Safe Mode" and let us know if this occurs while in that mode. Refer to the following for how to start in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-16 17:07:43] |
| User151235 - Posts: 18 |
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Happening in "Safe Mode" as well.
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| [2026-02-16 22:16:35] |
| John - SC Support - Posts: 45341 |
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There has to be something causing this to change. There is nothing in the system that would do this automatically, and if there were, then we would have heard about this before. Since it is not a misunderstanding of how the "Use Common Drawing Tool" works, in that when you change the tool in one chart it will update all other charts. And since it is not a custom study that is changing the selection. Then the only other item we can think of is that you have setup a Keyboard Shortcut for the Crosshairs that is somehow being selected when you are not realizing it. In particular we wonder if you may have setup a keyboard shortcut using a single key binding - such as just using "a". This would mean that if you were just typing the letter, then it could cause the keyboard shortcut to be enacted, even though you really did not want it. Please check your keyboard shortcut setup for "Crosshairs" and if it is set to a single key, then please change it to something that includes a modifier key as well (such as CTRL or ALT). Refer to the following: Global Settings Menu: Customize Keyboard Shortcuts (Global Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-17 13:00:55] |
| User151235 - Posts: 18 |
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I checked the the keyboard shortcuts settings, the shortcut for Crosshairs was ALT + 3 (which is I believe the default). I removed the shortcut completely and it is still happening. It's all pointing to something having changed in the big overhaul which is causing this very odd behavior. |
| [2026-02-17 22:46:23] |
| Sierra_Chart Engineering - Posts: 23359 |
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Is it a case where just the cursor is changing? Or the selected tool on the Tool menu is changing? Nothing has changed that would cause this: It's all pointing to something having changed in the big overhaul which is causing this very odd behavior. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-18 10:58:35] |
| User151235 - Posts: 18 |
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The selected tool on the Tool menu is changing. Well nothing has changed in what I'm doing or my computer, the only change has been updating Sierra Chart which is why I said it points to an issue within the Sierra Chart code. Are you able to reproduce this? Is there some other global setting that may be causing this? |
| [2026-02-18 18:43:46] |
| Sierra_Chart Engineering - Posts: 23359 |
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We think we understand, the problem. We need some time to think about a proper solution to this. There was a "feature" request to have Trading DOM, support the Tools >>Chart Values tool setting that is used on charts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-18 18:43:54
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| [2026-02-18 20:45:11] |
| User151235 - Posts: 18 |
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That's great! Looking forward to the fix/solution! Thank you.
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| [2026-02-19 00:22:11] |
| Sierra_Chart Engineering - Posts: 23359 |
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There will be this new setting, in the next release: Tool Settings >> General >> Tool Options >> Allow Change of Common Drawing Tool for Trading DOMs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-03 11:39:46] |
| User151235 - Posts: 18 |
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I updated, I've tried the setting on YES and NO and neither works. Same issue still persists. To clarify: When set to YES, it locks all the charts/DOM to the same chart tool. So I can't have an independent DOM chart tool. When set to NO, it behaves the way before where when I set my DOM chart tool to "pointer", it reverts back automatically after a few minutes to crosshair. It looks like this added option doesn't resolve the issue, but just provides the option to lock all charts/DOMs to the same tool. Please resolve this issue ASAP, it's driving me crazy having to switch my DOM to pointer manually every minute. Date Time Of Last Edit: 2026-03-03 12:01:38
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| [2026-03-03 17:44:07] |
| Sierra_Chart Engineering - Posts: 23359 |
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We see the problem. This required more of an implementation than we were originally thinking. This will be solved in the next release.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-03 17:44:41
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| [2026-03-05 11:55:15] |
| User151235 - Posts: 18 |
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Can you confirm the fix wasn't put in 2888? I was on 2887 at the time I posted.
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| [2026-03-05 13:56:00] |
| Sierra_Chart Engineering - Posts: 23359 |
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The solution is not yet released.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-05 13:56:13
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| [2026-03-18 13:23:00] |
| User151235 - Posts: 18 |
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We see the problem. This required more of an implementation than we were originally thinking. This will be solved in the next release.
Is there an ETA on this? |
| [2026-03-18 13:54:34] |
| Sierra_Chart Engineering - Posts: 23359 |
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The release on March 7 would have included this. So this has long been released. Update to the current version: Software Download: Fast Update Make sure this option is set to No: Global Settings >>Tool Settings >> General >> Tool Options >> Allow Change of Common Drawing Tool for Trading DOMs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-03-18 14:17:19] |
| User151235 - Posts: 18 |
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It is still not working. Have you tested this "fix"? I posted this on March 3rd: (same thing is still happening now) I updated, I've tried the setting on YES and NO and neither works. Same issue still persists. To clarify: When set to YES, it locks all the charts/DOM to the same chart tool. So I can't have an independent DOM chart tool. When set to NO, it behaves the way before where when I set my DOM chart tool to "pointer", it reverts back automatically after a few minutes to crosshair. |
| [2026-03-18 14:26:16] |
| User151235 - Posts: 18 |
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I just updated to 2891 (which was released March 17th), so not sure if this is the release you're referring to. Will report if it is resolved or not.
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| [2026-03-18 14:29:23] |
| Sierra_Chart Engineering - Posts: 23359 |
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This is a later and the current release, and of course that does also have the new setting and implementation related to this. And regarding post #19, you must update to the current version. That is absolutely necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-18 14:33:08
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| [2026-03-19 08:44:11] |
| User151235 - Posts: 18 |
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On version 2891. This is still not working. Settings: Use Common Drawing Toll for Charts: YES Allow Change of Common Drawing Tool for Trading DOMs: NO After some time the DOM pointer switches to cross-hair, this time what is different before the "fix" is that in the DOM the chart tool setting remains as "Pointer", but the cursor switches to crosshair. |
| [2026-03-23 09:55:26] |
| User151235 - Posts: 18 |
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Can you please confirm you can reproduce this issue and it is being looked into?
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| [2026-03-23 18:15:31] |
| Sierra_Chart Engineering - Posts: 23359 |
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We are checking on this. We have it as a follow-up.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-23 18:15:40
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| [2026-03-23 18:23:46] |
| Sierra_Chart Engineering - Posts: 23359 |
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This problem is not reproducible, and we see no reason why it would be the case. The cursor is not being changed by Sierra Chart for a Trading DOM in the configuration that you are using. We would have to believe it is an operating system level problem in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-03-23 18:25:51
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