Support Board
Date/Time: Tue, 17 Mar 2026 16:50:00 +0000
where are new allocation accts
View Count: 279
| [2026-01-28 13:27:04] |
| User849502 - Posts: 440 |
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John, Sorry to be a pain in the ass, but I bought a second Apex acct and followed the instructions in ou support. But the new acct isn't showing up in the list of 'allocation accts' How do I get the new acct in there. See attached. thank you so much xx |
 whereis2ndacct.png / V - Attached On 2026-01-28 13:26:02 UTC - Size: 457.4 KB - 35 views |
| [2026-01-28 13:48:39] |
| User135243 - Posts: 225 |
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Available Account (List) click the 02 account and click ADD and it will move down and 01 will stay the leader |
| [2026-01-28 14:15:25] |
| User849502 - Posts: 440 |
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Mate, I am sorry I did figure that out. Now look. I have done everything I THINK right yet only one order is showing at Apex. 1-I have 1 as the master 2- allocation enabled 3- I have 2 in the allocation on the dom I have 1 in the main drop down But at apex only 1 order shows I am soooo sorry to buy you, and I have the entire discord room trying to help too... |
| onlyoneshowing.png / V - Attached On 2026-01-28 14:14:57 UTC - Size: 997.37 KB - 34 views |
| [2026-01-28 14:35:11] |
| User135243 - Posts: 225 |
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On the DOM click M (menu) go to Settings and there click Enable Order Allocation to Trade Accounts and also Enable Order Allocation to Trade Accounts
Date Time Of Last Edit: 2026-01-28 14:37:51
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| [2026-01-28 14:40:08] |
| User849502 - Posts: 440 |
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genius, I owe you. thanks mate
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| [2026-01-28 15:31:58] |
| User849502 - Posts: 440 |
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This is deffo NOT working. I have everything correct. 1- the correct -1 is the master 2- the study is ENABLED 3- the allocated acct is -2 4- trade entered on acct -1 5- trade shows in Apex for -1 only what could possible be wrong??? |
| everything perfect.png / V - Attached On 2026-01-28 15:31:45 UTC - Size: 999.56 KB - 36 views |
| [2026-01-28 15:45:24] |
| John - SC Support - Posts: 45149 |
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Keep in mind that the "Order Allocation to Trade Accounts" is setup per chart, as it is associated with the Trade Window, which is per chart. So if you set this up on a chart, but then submit a trade from another chart, the Order Allocation may not be what you think (as it will depend on how it is setup on that other chart). Also, keep in mind that the information on the "Order Allocation to Trade Accounts" does not specify a "Master" account. The "Master" account is whatever account is setup to be traded on that chart per the Trade Window. And any accounts that are setup to be copied to will have the orders copied to them. This means that if you have account "02" in the list to be copied to and you change from account "01" to "03", the copies of the orders will still be done to "02". This also means that if you select "02" the orders will not be duplicated. You will just get one set of orders sent as you would expect. Given the above, make sure everything is setup correctly and you are using the correct chart. If you still have a problem, then check your Trade Activity Log and see if it is showing trades for the "02" account. If not, then check the "Trade >> Trade Service Log" and see if there is anything in there as to why orders to the "02" account are not going through. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-28 15:52:23] |
| User849502 - Posts: 440 |
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thanks mate, Omg this is soooo confusing hahaha. I am trying my best!
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| [2026-01-28 15:57:12] |
| User849502 - Posts: 440 |
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Actually, I didn't make the doms from a chart. I went into file>find symbol>...so a chart was never involved, I created doms stand alone. There are no MES charts in this chartbook...hmmm rats now I am really confused
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| [2026-01-28 21:15:28] |
| John - SC Support - Posts: 45149 |
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Trading DOMs are just a specialized chart as far as the underlying Sierra Chart is concerned. So it doesn't matter if it is a Trading DOM or a Chart that you are trading from, the concepts are all the same. Specifically, the Order Allocation to Trade Accounts setup only applies to that individual "Chart". So if you set it up on one "chart", it will not be the same as another "chart" unless you have specifically set them up, or used the options for including in Trade Configurations and/or Linking.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-01-29 13:21:42] |
| User849502 - Posts: 440 |
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Mate, I have gone over this again and again, and I can't see what is wrong. The only 'chart/dom' open in this chartbook for MESH6 is what you see in the screenshot of #26 dom. 1- I have the 01 acct selected on main dom page, you see it circled 2- I have the 01 acct as the top line 'available accts' 3- I have the 'enabled' to YES 4- I have the 02 acct as the 'allocation' 5- I have multiplier at 1. 6- I have a 1 lot entered in the chart/dom, which correctly shows as live in Apex open orderbook 7- There is NO second allocated order being created for acct 02 I am trying so hard, but I don't see what is wrong...I hate taking up your time, but I have to get this to work. Karen |
| everysteplooksperfect.png / V - Attached On 2026-01-29 13:20:21 UTC - Size: 588.81 KB - 38 views |
| [2026-01-29 15:47:27] |
| John - SC Support - Posts: 45149 |
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Everything looks correct. After you place a trade and the orders are not sent to the "02" account, then get us your Trade Service Log by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-02 09:53:16] |
| User849502 - Posts: 440 |
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ok John, this is getting more hopeless. So I have made sure the dom settings are all correct. You can see from screenshot that 01 is the available acct, enabled is YES, and allocation is 02. There is only one order in the order box on Apex. When I call up the trade service log there is nothing that updates, as you can see. I hope you guys can figure it out. Thank you for your time. Karen 2026-02-01 14:25:58.704 | TradeActivity files query time: 0.046003 seconds. Entries: 0. Current queries: 2 2026-02-01 14:25:58.707 | TradeActivity files query time: 0.002945 seconds. Entries: 60. Current queries: 2 2026-02-01 14:26:03.757 | Rithmic Direct - DTC | Requesting trade accounts from server. 2026-02-01 14:26:03.856 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-472044-02. 2026-02-01 14:26:03.856 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-472044-01. 2026-02-01 14:26:03.856 | Rithmic Direct - DTC | Received 2 accounts from service. 2026-02-01 14:26:03.954 | TradeActivity files query time: 0.097283 seconds. Entries: 0. Current queries: 2 2026-02-01 14:26:03.954 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-472044-02. Start date-time UTC: 2025-09-30 14:26:03 2026-02-01 14:26:03.993 | Rithmic Direct - DTC | Requesting Trade Positions data. 2026-02-01 14:26:04.048 | TradeActivity files query time: 0.094165 seconds. Entries: 0. Current queries: 1 2026-02-01 14:26:04.048 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-472044-01. Start date-time UTC: 2025-09-30 14:26:04 2026-02-01 14:26:15.860 | TradeActivity files query time: 0.023592 seconds. Entries: 24. Current queries: 1 2026-02-01 14:26:16.052 | TradeActivity files query time: 0.019098 seconds. Entries: 72. Current queries: 2 2026-02-01 14:26:16.252 | TradeActivity files query time: 0.024334 seconds. Entries: 235. Current queries: 3 2026-02-01 14:26:16.472 | TradeActivity files query time: 0.023554 seconds. Entries: 0. Current queries: 4 2026-02-01 14:26:16.697 | TradeActivity files query time: 0.024686 seconds. Entries: 4. Current queries: 5 2026-02-01 14:26:18.030 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-02-01 14:26:18.030 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 2026-02-01 15:22:04.199 | TradeActivity files query time: 0.075622 seconds. Entries: 0. Current queries: 1 2026-02-01 15:22:09.150 | TradeActivity files query time: 0.036534 seconds. Entries: 0. Current queries: 1 2026-02-01 15:22:11.435 | TradeActivity files query time: 0.030437 seconds. Entries: 0. Current queries: 1 2026-02-01 15:22:38.433 | TradeActivity files query time: 0.025522 seconds. Entries: 0. Current queries: 1 2026-02-01 15:22:44.563 | TradeActivity files query time: 0.027021 seconds. Entries: 0. Current queries: 1 2026-02-01 15:23:23.492 | TradeActivity files query time: 0.016774 seconds. Entries: 0. Current queries: 1 2026-02-01 18:41:15.959 | Rithmic Direct - DTC | Requesting trade accounts from server. 2026-02-01 18:41:15.959 | Rithmic Direct - DTC | Requesting Trade Positions data. 2026-02-01 18:41:16.106 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-472044-02. 2026-02-01 18:41:16.106 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-472044-01. 2026-02-01 18:41:16.106 | Rithmic Direct - DTC | Received 2 accounts from service. 2026-02-01 18:41:16.431 | TradeActivity files query time: 0.325658 seconds. Entries: 0. Current queries: 2 2026-02-01 18:41:16.432 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-472044-02. Start date-time UTC: 2025-09-30 18:41:16 2026-02-01 18:41:16.590 | TradeActivity files query time: 0.158723 seconds. Entries: 0. Current queries: 1 2026-02-01 18:41:16.590 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-472044-01. Start date-time UTC: 2025-09-30 18:41:16 2026-02-01 18:41:16.967 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-02-01 18:41:16.976 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 2026-02-01 18:41:26.110 | Rithmic Direct - DTC | Not requesting Trade Positions data since there is a current request outstanding. 2026-02-02 06:48:33.070 | Rithmic Direct - DTC | Requesting trade accounts from server. 2026-02-02 06:48:33.073 | Rithmic Direct - DTC | Requesting Trade Positions data. 2026-02-02 06:48:33.225 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-472044-02. 2026-02-02 06:48:33.225 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-472044-01. 2026-02-02 06:48:33.225 | Rithmic Direct - DTC | Received 2 accounts from service. 2026-02-02 06:48:33.383 | TradeActivity files query time: 0.158054 seconds. Entries: 0. Current queries: 2 2026-02-02 06:48:33.393 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-472044-02. Start date-time UTC: 2025-10-01 06:48:33 2026-02-02 06:48:33.527 | TradeActivity files query time: 0.143978 seconds. Entries: 0. Current queries: 1 2026-02-02 06:48:33.585 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-472044-01. Start date-time UTC: 2025-10-01 06:48:33 2026-02-02 06:48:34.217 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2026-02-02 06:48:34.217 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 2 2026-02-02 06:48:43.297 | Rithmic Direct - DTC | Not requesting Trade Positions data since there is a current request outstanding. |
| settings.png / V - Attached On 2026-02-02 09:52:33 UTC - Size: 1.03 MB - 28 views |
| [2026-02-02 09:54:47] |
| User849502 - Posts: 440 |
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when I add the order, nothing is added to the bottom line of log after the 06.48 time stamp...
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| [2026-02-02 17:44:47] |
| John - SC Support - Posts: 45149 |
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The first thing we want to point out is that you keep referencing that "01 is the available acct, enabled is YES, and allocation is 02". What is shown in the field for "Available Accounts" has no impact on what occurs. That is just where you select the accounts to be added to the list to be copied to. There is no "Controlling" account. The one thing you need to ensure is that the selected account on the "Trade Window" is a different account from the ones that are being copied to. Otherwise, you will not get a copy made. In other words, if you have the "02" account set to be copied to, and the Trade Window has the "02" account selected, then there is nothing to copy to, as that account is already being traded. So make sure you have the "01" account selected in the Trade Window. But, everything you show states that the above is not the issue. We just want to make sure you understand it. Given that everything looks correct and there is nothing in the Trade Service Log showing any issues, we have to assume that you are not trading from the Chart for which the Trade Window was setup. Each chart has its own Trade Window and the settings for the "Order Allocation to Trade Accounts" is only set for the specific Chart/Trade Window on which you set it up. In the image, the Order Allocation to Trade Accounts is setup for Chart #27, which is the Trading DOM on which you show the position line. Is this also the chart where you create the order? How are you entering the order? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-02 17:58:46] |
| User849502 - Posts: 440 |
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John, There is only one chart in this chartbook that is MES, and this is chart #27, which is the trading dom you see in the screenshots. To create #27 I went to find symbol>blah blah blah, and created the MES dom/chart. I just took a photo w phone so you can see the dropdown box for the chartbook, and that #27 is the only MES chart in the book. thanks mate |
| onlyoneMESchart.jpg / V - Attached On 2026-02-02 17:58:39 UTC - Size: 205.47 KB - 22 views |
| [2026-02-02 20:38:50] |
| John - SC Support - Posts: 45149 |
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Please get us that chart by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-03 12:52:10] |
| User849502 - Posts: 440 |
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here ya go! I hope you find the issue. thanks
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 domforJohn.Cht - Attached On 2026-02-03 12:52:03 UTC - Size: 3.66 KB - 25 views |
| [2026-02-03 16:00:19] |
| John - SC Support - Posts: 45149 |
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I did not think about the fact that we would not be able to see the trading accounts, so that did not work. What we would like for you to do is to make sure the "Order Allocation to Trade Accounts" is setup and enabled for that Trading DOM, then put in an order. Then go to your Trade Activity Log and go to the "Trades" tab. See if the trade is listed for both accounts in that window. Please get us an image of what you see. Make sure you have the filters setup properly for the Trade Activity Log so that you can view both live accounts and the trades from the current day. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-02-03 16:07:06] |
| User849502 - Posts: 440 |
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are you ready for this? It spontaneously began working...I had no idea until I was done and went to make sure the acct was flat at Apex and I see trades in 02! wtf? hahahaha I did nothing different. I will keep you posted.
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| itsnowworking.png / V - Attached On 2026-02-03 16:06:54 UTC - Size: 844.19 KB - 26 views |
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